Paco Perfumerias Reviews 

28,287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally competitive pricing and the fast, secure delivery service that ensures orders arrive promptly. Many people note that the items arrive carefully packaged and represent incredible value compared to traditional high street stores. Consumers consistently state that the website is easy to navigate and purchasing is completely straightforward. Some reviewers were not happy with product quality, mentioning specific issues regarding scent longevity or receiving items that did not feel genuine. These few consumers expressed disappointment after noticing that their purchases did not match expectations or last as long as previous bottles.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting exceptionally fast shipping times... See more

Price

Consumers find price to be very satisfactory and competitive compared to other retailers. Reviewers... See more

Product

Clients share positive opinions on product quality, frequently praising the authentic fragrances,... See more

Service

Reviewers mention positive feedback about service, highlighting great communication, competitive prices, and... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first purchase from Paco Perfumerias. I worry about buying online in case of fakes, but after reading Trustpilot reviews, I ordered 100ml Lancome perfume to give as a present. The perfume a... See more

Rated 5 out of 5 stars

Love this company have purchased many times under the original name of Perfume Price, 1st purchase under new name still great quality, good price point and excellent speedy service. Would definitely u... See more

Rated 5 out of 5 stars

First time customer and extremely impressed, paid 40% less than most high street outlets, easy to navigate website and super quick delivery service, definitely my new favourite go to for perfumes! Tha... See more

Rated 5 out of 5 stars

Excellent service again. Have ordered multiple times from Perfume Price. All authentic, perfumes are nearly half the price that the big stores sell them for. Free 48 hour delivery is excellent too. Wo... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

About Paco Perfumerias

Written by the company

Our story began more than 30 years ago, when the very first Paco Perfumerias store opened its doors in 1991. But the roots go back even further, to 1964, when our founder, Paco Prieto, first stepped into the world of perfumery. With passion and intuition, he chose the heart of Valencia as the perfect place to bring his vision to life.

Over the years, what started as one small store has grown into a family of more than 30 across Spain, in cities such as Valencia, Alicante, Zaragoza, Jaén, La Rioja, and Navarra. In 2003, our name officially became Paco Perfumerias, a name that carries our heritage, values, and love for the world of fragrance and beauty.

By 2012, we opened our online doors too, making it possible to bring carefully chosen perfumes and beauty products to people everywhere, backed by quick delivery and a customer care team that truly listens.

And now, our journey has brought us here to the UK. As part of that step, we have joined forces with Perfume Price, a name UK shoppers have known and trusted for years. Perfume Price is now part of the Paco Perfumerias family, so the same reliable service you have relied on continues, now backed by the heritage and range of a business more than 30 years in the making.

We couldn't be more excited to share the same passion, expertise, and dedication with you, right here at home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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4.8

All reviews

(28,287)

4,377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You had the right product at a very…

You had the right product at a very unbelievable price and you delivered it in 24hrs, basically you did everything you said you would, very professional, thank you I'll certainly be using you again and recommending you to others

August 2, 2026
Rated 5 out of 5 stars

Brilliant Service!

Really good price compared to other retailers. Also shipped quick and when it was promised. Delivered within 2 days, brilliant service! This is my 2nd time to use this company and will definitely do so again

July 31, 2026
Rated 3 out of 5 stars

I usually get my aftershave from this…

I usually get my aftershave from this company as it's very good prices but unfortunately I've noticed a few things have gone up. Which is understandable but the same aftershave I brought back in April has gone up just under £10 that's a roughly 39% increase. I've also noticed I had discount codes which no longer work which is also disappointing. I always try to support smaller companies but I would like to know why Diesel bad in April was £24.95 now it's £34.28. I saw a review you replied to saying things have gone up 5%-10% well this isn't the case with this product.

July 24, 2026
Unprompted review
Paco Perfumerias logo

Reply from Paco Perfumerias

Hi Preston,

Thank you for taking the time to leave your feedback. We're sorry to hear that the recent changes haven't met your expectations, particularly as you've been a loyal customer to us in the past.

We completely understand that the transition has been a significant change. Since partnering directly with brands under licence, retail pricing is now much more closely controlled than it was previously. Whilst this means some prices have increased, we're still committed to offering excellent value wherever possible, including increasing our introductory discount from 5% to 10%.

Although our business has evolved, the things that mattered most to our customers haven't changed. We're still committed to providing the same high level of customer service, now supported by our partnership with Paco Perfumerías, a company with more than 30 years of industry experience.

We're genuinely sorry to lose you and hope you'll check back in the future as our range continues to grow. Thank you again for your honest feedback, and we wish you all the best.

Rated 2 out of 5 stars

No longer good value or good selection of choice .

I've been a customer of Perfume Price for years . Great choice and great value with many offers and discounts . Since the change to yourself - your prices have vastly increased and the choices available have vastly decreased. A lot of what made Perfume Price stand out over other perfume sellers you have taken away - you are NO LONGER the cheapest / best value option any more and the choice available has drastically reduced - I'm not sure why shoppers would seek you out any more - I've unpinned you from my favourites. Somebody has seriously dropped the ball in your business court. 'Paco' ??? More Crappo! I'm afraid

August 4, 2026
Paco Perfumerias logo

Reply from Paco Perfumerias

Hi,

Thank you for taking the time to leave your feedback. We're sorry to hear that the recent changes haven't met your expectations, particularly as you've been a loyal customer over the years.

We completely understand that the transition has been a significant change. Since partnering directly with brands under licence, retail pricing is now much more closely controlled than it was previously. Whilst this means some prices have increased, we're still committed to offering excellent value wherever possible, including increasing our introductory discount from 5% to 10%.

You may also have noticed that our current range is smaller than before. This is only temporary, and over the coming months we'll be expanding significantly with many more fragrances, beauty products and new releases that weren't previously available to us.

Although our business has evolved, the things that mattered most to our customers haven't changed. We're still committed to providing the same high level of customer service, now supported by our partnership with Paco Perfumerías, a company with more than 30 years of industry experience.

We're genuinely sorry to lose you and hope you'll check back in the future as our range continues to grow. Thank you again for your honest feedback, and we wish you all the best.

Rated 4 out of 5 stars

Prada Amber

Great service, and prompt delivery. Prada Amber is just a beautifully crafted scent that is getting more difficult to purchase now.

Many thanks.

July 27, 2026
Rated 5 out of 5 stars

Armani si 150ml wife birthday gift

I was very sceptical to start with specially with how cheap the perfume is question was priced up at on their website. But I can safely say i am very pleased with my purchase and I am sure my wife will be when she opens it on her birthday

July 26, 2026

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