This is my first purchase from Paco Perfumerias. I worry about buying online in case of fakes, but after reading Trustpilot reviews, I ordered 100ml Lancome perfume to give as a present. The perfume a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love this company have purchased many times under the original name of Perfume Price, 1st purchase under new name still great quality, good price point and excellent speedy service. Would definitely u... See more
First time customer and extremely impressed, paid 40% less than most high street outlets, easy to navigate website and super quick delivery service, definitely my new favourite go to for perfumes! Tha... See more
Excellent service again. Have ordered multiple times from Perfume Price. All authentic, perfumes are nearly half the price that the big stores sell them for. Free 48 hour delivery is excellent too. Wo... See more
Company details
About Paco Perfumerias
Written by the company
Our story began more than 30 years ago, when the very first Paco Perfumerias store opened its doors in 1991. But the roots go back even further, to 1964, when our founder, Paco Prieto, first stepped into the world of perfumery. With passion and intuition, he chose the heart of Valencia as the perfect place to bring his vision to life.
Over the years, what started as one small store has grown into a family of more than 30 across Spain, in cities such as Valencia, Alicante, Zaragoza, Jaén, La Rioja, and Navarra. In 2003, our name officially became Paco Perfumerias, a name that carries our heritage, values, and love for the world of fragrance and beauty.
By 2012, we opened our online doors too, making it possible to bring carefully chosen perfumes and beauty products to people everywhere, backed by quick delivery and a customer care team that truly listens.
And now, our journey has brought us here to the UK. As part of that step, we have joined forces with Perfume Price, a name UK shoppers have known and trusted for years. Perfume Price is now part of the Paco Perfumerias family, so the same reliable service you have relied on continues, now backed by the heritage and range of a business more than 30 years in the making.
We couldn't be more excited to share the same passion, expertise, and dedication with you, right here at home.
Contact info
UNIT A2, Tancocks Buisness Park, Four Cross Avenue, Wiiland, Cullompton, United Kingdom
- support@pacoperfumerias.co.uk
- pacoperfumerias.co.uk
4.8
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lush smelling item and lightening speed…
Lush smelling item and lightening speed delivery. Will 100% buy from again
July 22, 2026
great site and delivery
July 21, 2026
Delivered quicker than expected
Delivered quicker than expected, very happy with the service and product received,
July 20, 2026
Greatbprice quality products delivered…
Great price quality products delivered quickly genuine fragrance
July 13, 2026
Very good quality products
Very good quality products, fast shipping, and great price.! Thank you
July 13, 2026
Great prices and good service
July 18, 2026
Quick and easy to order and amazing…
Quick and easy to order and amazing prices wouldn't go anywhere else the wife loves her items top job delivery Service was top
July 19, 2026
Perfume was good value I've ordered…
Perfume was good value I've ordered many times from here would highly recommend.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disgusting Customer Service.
I sent a direct message to them via Whatsapp, and was completely ignored. I then proceeded to message them again, and was simply left on read with no message back. This frustrated me a bit, so I then decided to take it to their email around the 9th of July—i received a ticket number: which was 198573, and after a week i still hadn’t gotten a reply back. I figured if i waited another week, they’d have around 5 business days to reply, and they still didn’t respond to my email whatsoever. It’s now the 27th of July, and it’s been over 2 weeks since i sent the email—and i’ve still had no reply from them. I was originally going to buy a bottle of aftershave from them, and i needed them to confirm which bottle/stock (since there are two different versions, and i wanted the original one) they had at their warehouse, but they didn’t reply/respond to me, so i haven’t placed any orders with them yet. Extremely frustrating.
July 9, 2026
Unprompted review
Reply from Paco Perfumerias
Hi Ty,
We're very sorry to hear that.
I can assure you that we have a dedicated team that endeavours to respond to every message as soon as possible.
We can't currently see any emails matching the details attached to this review but we have requested further information through trustpilot to make sure we can investigate and resolve this for you.
We'd never want to leave anyone dissatisfied and we're always more than happy to help.
Cheapest on the market
Cheapest on the market, received within a few days. Perfect thanks
July 14, 2026
Perfect service
Price was excellent l, despatch of goods was excellent.
Only pitfall was Royal Mail delivery and notification which I am not holding Pace Perfumeries responsible for.
July 18, 2026
I was very impressed with the delivery…
I was very impressed with the delivery time, my perfume was packaged really well and I paid a fraction of the price of other online retailers, the perfume is genuine and I would recommend Paco Perfumerias, I will definitely be purchasing from them again in the near future.
July 17, 2026
A fantastic price and arrived next day
A fantastic price and arrived next day! Genuine product too.
July 17, 2026
Fast speedy delivery as per usual and…
Fast speedy delivery as per usual and amazing perfumes
July 17, 2026
Very competitive price
Very competitive price, genuine goods, rapid dispatch and delivery, highly recommended.
July 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.