When the four Paw Paw arrived, they were badly bruised and mainly inedible. They had been placed loosely and open in a box with no packaging support, thus, they obviously banged around (against one... See more
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The fruit and veges were lovely, colourful and fills the gap when feeling peckish, my family really enjoyed it all. The food was healthy, nutritious and so delicious, served my family well through out... See more
Company replied
Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arriv... See more
Company replied
I have been the fortunate recipient of over 5 of these beautiful baskets in the last few years . Sent by a friend in London who wanted to send me something healthy and interesting. I have had two o... See more
Company details
- Gourmet Grocery Store
- Corporate Gift Supplier
- Gift Basket Store
- Grocery Delivery Service
- Grocery Store
- Wine Store
Written by the company
Your Grocery Store & More! Local Produce, Export Quality Meat, Deli, Beer, Wine & Groceries. What makes us different is we don't only have the brands you'd expect in a Supermarket, but we have specialty items (Gluten Free, Organic, Dairy Free, Gourmet, Artisan) that can make the difference to your cooking masterpiece. Add Barista Coffee, Award winning Gelato Ice Cream, Flowers & Gourmet Gift Boxes.... why wouldn't you want to stop in? Did I mention easy free Parking!
Contact info
Corner of Linwood and Blackbridge Roads, Karaka, 2580, Auckland, New Zealand
- +64 9 291 9364
- karaka@kennerley.co.nz
- paddocktopantry.co.nz
2.9
Average
235 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The service they offer is truly…
The service they offer is truly outstanding. With thanks Paula
December 6, 2022
Items were of good quality
Items were of good quality. Would like to know if I can exclude certain items in future.
December 1, 2022
Reply from paddocktopantry.co.nz
Hi there, an option is to make contact with us and we can make up a box without any item you'd like and adjust the price accordingly.
Awesome basket Product and service including delivery…
Product and service including delivery seamless and the person who received very impressed and will check you out also I understand and likely use . Well done
November 30, 2022
Quick to arrive
Quick to arrive. Haven’t tasted it yet. Have to wait till after Christmas!!
December 6, 2022
Excellent phone manner
Excellent phone manner. Fantastic service. Great product.. great communications. I can strongly recommend paddock to pantry.
November 24, 2022
Easy website to use and found what I…
Easy website to use and found what I wanted and the amount I wanted to spend. So that was perfect. They were also able to deliver on the same day and that was great!
November 11, 2022
Easy, fresh and reliable
It was easy to order online and select dates. However the payment system charged me delivery costs even though my order was entitled to free delivery. I would also have preferred a wider selection of chocolates such as Whitakker's minis which come individually wrapped in share packs as these are more suitable for health and safety at work environments.
October 10, 2022
Reply from paddocktopantry.co.nz
Hi Christina,
Thanks for your feedback, we always appreciate the time taken to write to us so that we can improve our offer.
For the delivery, our free delivery offer is only applicable to our next day delivery service as stated in our website banner, not our same day service. As our Fruit Baskets can only be delivered on the same day courier due to their delicate nature the free delivery offer doesn't apply to them. We're sorry for any confusion caused here.
As we're a small store we don't stock all chocolate options however you do raise a great point regarding health and safety in work environments. I've passed this onto the team and we will discuss what's possible.
Thanks for supporting our store, we really appreciate it.
Thanks,
Viv
Not fresh
Looked like the box had been packed days before - tomato’s soft, capsicum yuck , carrots with splits down them. Won’t be buying again sorry
October 22, 2022
Reply from paddocktopantry.co.nz
Hi Rachel,
We are sorry to hear this, we would like to investigate this further, Our produce is packed and sent out the day of shipping so it's fresh when it arrives. We have emailed you to look into this further and resolve this experience for you.
Regards,
Sim
Easy to order
Easy to order, the basket was beautiful!
When it didn't show up we had great customer service in sorting out.
Would have been 5 stars but unfortunately the courier side let the team down.
October 20, 2022
Very easy to order website very clear…
Very easy to order website very clear however delivery times were a bit misleading as order wasnt delivered in time for a birthday which was disappointing
October 5, 2022
I sent this gift to my Son for his…
I sent this gift to my Son for his birthday. Unfortunately due to bad weather the delivery was 5 days late but he loved it!! Thankyou
October 11, 2022
two 5kg fruit boxes to be…
Arranged for two 5kg fruit boxes to be delivered. They arrived without incident and were well received.
September 29, 2022
Definately a 5 star rating
Definately a 5 star rating, however, delivery driver left parcel with wrong buisness but when I emailed your company you got back to me quick and got on top of straight away, apologized for the inconvenience. Pretty stoked with purchase and experience. Definately will be ordering through your company again. Thanks.
September 29, 2022
Awesome!!
They sent out the wrong bottles of wine (ordered white but received red) I found out from the person I bought them for (bday present) 2 days after it was delivered that it wasn’t what I ordered, so I called up straight away and the lady who answered was really nice and fast to fix the issue - the right bottles were delivered the very next day and they even got to keep the bottles of red wine! :)
September 15, 2022
First time with this company
First time with this company. And man I was so blown away with their gorgeous produce, gifts for my father inlaw. I got a hamper of fresh fruits and snacks for a Fathers day gift for my Father inlaw. I purchased it the night before. They delivered the next day..the timing was PERFECT too. From the beginning to end was a great experience. Definitely won't be the last for sure. HIGHLY RECOMMEND THEM.
September 4, 2022
Excellent
Excellent. Super friendly staff. Father's day gift basket was beautifully presented :)
September 3, 2022
Ordered a Fathers Day basket …
Ordered a Fathers Day basket and was very happy with the ease of ordering, the quality of the product and on time delivery
September 4, 2022
Absolutely fantastic no problem…
Absolutely fantastic no problem ordering and delivery was spot on would definitely use you again
September 2, 2022
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