I placed 2 orders. One was in error and i emailed padel market immediately after the order was placed. I got a response immediately saying the cancellation was forwarded to the correct department... See more
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Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
I purchased approximately one month ago through the Decathlon partner shop a padel racket at Padel Market. Unfortunately, I have noticed that the racket has developed a crack in the middle. Thi... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.2
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor communication over a replacement
Ordered a pair of NOx trainers but when arrived thought they felt tight despite my normal size. Have since tried a couple of times to contact via a couple of channels over the past week to try and swap them for a bigger size. No contact (just the acknowledgment template saying they will get someone on it). Really poor speed on this and still not had a reply from them to tell me how to process this.
January 23, 2026
Unprompted review
Reply from Padel Market
Hi Marc,
We confirm that a member of our team is already in contact with you to help resolve the issue.
Best regards,
Amazing service speedy delivery
Amazing service speedy delivery and so much items for delivery. Keep it up. Be back again soon.
January 19, 2026
Reply from Padel Market
Hello Ridvan,
Thank you so much! 😄
We’re thrilled to hear you found the best price on the market 💥💰
Enjoy your purchase and have great matches ahead!
Regards
Good price and inexpensive delivery
January 16, 2026
Reply from Padel Market
Hello Denis,
Thank you for your review! 😊
We’re glad you appreciated our prices and affordable delivery 💰📦
Enjoy your purchase on court!
Regards
I am very disappointed.
I am very disappointed.
The delivery was late and they charged me 45usd extra to deliver, besides the shipping cost that I already paid to you.
January 14, 2026
Reply from Padel Market
Hello Luigi,
We are sorry that your experience did not meet your expectations.
The additional charges are related to import duties and customs processing fees applied by the destination country, which are beyond our control. This information is displayed during the payment process before completing the order.
A member of our team will contact you to explain the matter in more detail and help you with whatever you need.
Best regards
Reply from Padel Market
Hello James,
Thank you so much! 🙌
We’re thrilled to hear you’re happy with our service.
We always aim to deliver a top-level experienc just like a perfect smash on court! 🔥
Regards
Reply from Padel Market
¡Hello!
Thank you very much! 🙌
We’re happy to hear you liked our prices and fast shipping 🚀📦
Enjoy your purchase and see you on court!
Regards
Reply from Padel Market
Hello Adnan,
Thank you for your review! 😄
We’re glad you appreciated the fast shipping and great prices 💨💰
Enjoy your purchase on court!
Regards
Reply from Padel Market
Hello Augusto,
Thank you very much for your review! 😄
We’re delighted to hear you appreciated our professional service 🙌✨
Thanks for the recommendation and enjoy your purchase on court!
Regards
Terrible Customer Experience - Avoid at all costs
I submitted a warranty claim for a defective padel racket and was instructed by the company to destroy it and provide photographic evidence, which I did immediately. That was over four months ago.
Since then, the only response I receive is “it’s with the warranty team.” No resolution, no replacement, no refund, and no meaningful communication despite multiple follow-ups.
Once they had proof the racket was destroyed, communication effectively stopped, leaving me out of pocket with nothing. This is an unacceptable way to treat customers.
I would strongly advise buying elsewhere from a company that actually honours its warranty.
October 16, 2025
Unprompted review
Reply from Padel Market
Hello Zain,
We are very sorry about the situation and understand the inconvenience this may have caused.
We would like to confirm that one of our agents has already contacted you to inform you about the resolution of the case and accompany you throughout the process.
We remain at your disposal for any further questions.
Best regards
Poor customer service
I gave a Padel racket as a gift to my daughter for Christmas. The first time she used it plastic bits fell off. I contacted Padel Market about it and despite photos and two messages chasing the have gone dark.
You’ve been warned…
UPDATE
In reply to Padel Market they have not been in touch, despite the message above.
January 5, 2026
Unprompted review
Reply from Padel Market
Hello Julia,
We regret what happened and are sorry to hear about your experience.
We would like to inform you that we have already contacted you to request more information about your order so that we can help you as quickly and appropriately as possible.
We look forward to your response so that we can move forward with a solution.
Best regards
You guys stole my money and never…
You guys stole my money and never delivered the package
January 2, 2026
Reply from Padel Market
Hello Panos,
We sincerely regret what happened and how this situation has made you feel.
We would like to inform you that one of our agents has already contacted you to inform you of the resolution of the case and help you close it in the best possible way.
We remain at your disposal should you have any further questions.
Best regards
Poor customer service
I ordered the incorrect size so I ordered the correct and sent the others back using the correct procedure a with paperwork in the box. They had not even been out of the box! . I have emailed countless times and sent proof of postage but I have not received a refund. Certainly won’t be sharing with my padel club!
January 9, 2026
Unprompted review
Reply from Padel Market
Hello Jane,
We are very sorry about what happened and understand your discomfort.
We would like to inform you that one of our agents has already contacted you to inform you about the resolution of the case.
We remain available to help you with any other questions you may have.
Best regards
Fabulous Choice and value
Fabulous Choice and value - Delivery for my product was from Spain so took slightly longer but was within timeframe agreed - Great service
December 22, 2025
Good price good service
Good price, fast delivery. Received what I ordered.
The only issue was the DHL shipment; they charged a commission that was not stated in advance. However, that is a fault with DHL, not the seller.
January 2, 2026
God service good price
January 2, 2026
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