Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the canvases, paints, and brushes, which contribute to a satisfying painting experience. Many find the ordering process simple and straightforward, appreciating the ease of turning photos into personalized art. The resulting paintings are often described as beautiful and true to the original images, providing a rewarding and relaxing activity. However, some customers also noted significant issues with delivery, with orders taking much longer than estimated, especially around holidays. There were instances of packages being lost or delayed without proper communication, leading to disappointment, particularly when items were intended as gifts. A few people also experienced problems with the quality of some canvases, specifically mentioning light printing that made it difficult to see the numbers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent product... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting that delivery is always... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with the... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and relaxing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 3 out of 5 stars

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be... See more

Company replied


Company details

  1. Paint Store

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

motorbikes

I have received a few painting from you, all have been fantastic. the end results are outstanding

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great value, great result

I’ve done 3 customised Paint by Canvas paintings, they’re a lot of fun and very time consuming. Up close portraits are best to choose! I will be ordering more in the future, they look great hung up on the wall.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I still can’t believe I painted the…

I still can’t believe I painted the masterpiece hanging by our staircase. It’s so beautiful. Can’t even tell it was paint by numbers. The colours blended well. The box came with everything I needed and I love the pre-stretched canvas! Ready to be hanged!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and professional.

I love doing these pictures and they have been well received as gifts for the special people in my life. I once had one missing colour but I didn't really need it and used a similar one. Great idea and great service.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the high…

I was very impressed with the high quality brushes , paint and canvas roll and it’s such a lovely idea as a gift or to do with your friends or partner . I would recommend choosing simpler images if you’re a beginner though

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

The worst on quality

The worst on quality . . I ordered a kit .They keep sending me awful looking wrapped canvas . Bent and wrinkle . Their paints are not as good quality . The brushes look like from the dollar tree .
I wasted over 1 month getting a replacement kit . The second artwork arrived damaged . Expensive and very bad quality .

August 31, 2025
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi, thank you for your feedback. We’re very sorry that you received a damaged product—something unexpected must have happened during shipping, and we take full responsibility for it.
We’ve refunded your payment for this item to your account. Wishing you a good rest of the week despite this.

Rated 5 out of 5 stars

Highly recommended …

I absolutely love working with this company. Their friendly fast service and quality of product was amazing! Highly recommend this to everyone. The painting came with all the supplies and the portraits turned out exactly as the original picture!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Loveeeed it 💕

I absolutely loved this paint-by-number canvas! The quality is amazing—the canvas was sturdy, and the numbers were clear, making the whole process super easy to follow. All the paints and brushes were included, which made it so convenient.
It was such a calming and therapeutic activity, and the best part is seeing the final result—it turned out beautifully, almost like a real painting! Perfect for beginners or anyone looking for a creative way to relax. Highly recommend it

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Loved it!

Loved it! Exactly as described & fast shipping to Australia. Such a great gift idea for someone else or yourself. Definitely recommended buying a paint by canvas kit 😊

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

When we first came across their work

When we first came across their work, we thought it was such a unique idea — turning your own photo into a paint-by-numbers canvas. We decided to send them our engagement photo, and honestly, they did not disappoint. The quality of the canvas was incredible, the details were so clear, and everything we needed came perfectly packaged. 🎨🖌️

But what really stood out was the experience itself. Sitting down with my fiancé, side by side, and bringing our special moment to life stroke by stroke was unforgettable. It wasn’t just painting — it was laughter, conversations, and the joy of creating something meaningful together. 💕

We now have a beautiful piece of art for our home that tells our story, and every time we look at it, it reminds us of that special day. The team behind Paint By Canvas Tour clearly puts so much love and thought into what they do, and it shows.

If you’re looking for a gift, a date-night idea, or just a new way to turn your memories into something timeless, I can’t recommend Paint By Canvas Tour enough. This is more than just a company — it’s an experience that stays with you. ❤️

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fun project!

The paint by numbers canvas was such a fun project! The canvas and paints were really good quality, and everything I needed was included. It does take time to complete, but that’s what makes it so relaxing. I love how the final painting turned out. Highly recommend!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great painting experience

Great experience with the Paint by Canvas product. The photo I chose looked exactly like the painting and it was an easy an enjoyable experience painting the photo. Delivery was fine too, no issues. It took me a little under 2 months to complete the painting. I was very happy with the finished product. I would definitely recommend to friends and family it’s the perfect memorable and thoughtful gift.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVEE their business…

LOVE LOVE LOVEE their business concept!!! its just so easy peasy to make an art with your loved ones and many more so easily, the quality of their products is also just amazing!! would recommend y’all to atleast try, no need to be a professional artist for it, trust me y’all would keep on ordering stuff from their website after u order it once!

May 28, 2025
Unprompted review

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