The customer service was fantastic! I received an email saying I had points expiring, even though I didn't have an account created. This mistake was taken care of fairly quickly. I will continue... See more
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I made a mistake with my address, but even with all the awful tariff crap, the Paint Vibe support staff fixed my mistake and got me my two orders. I really really appreciate it. On top of the support... See more
Company replied
Love the picture!! (We got the badass lion with the sunglasses). It's so fun and easy and comes out incredible, and the team was super helpful with replacement assistance when we found ourselves stuck... See more
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PaintVibe support team was very helpful in helping correct a situation where the package was going to the wrong address. They stayed in contact and did the best they could to ensure I received it. Wh... See more
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Company details
Written by the company
Are you looking for a creative and relaxing hobby? Find hundreds of paint by numbers kits for adults online at Paint by Numbers and draw your first painting today!
Contact info
600 W Santa Ana Blvd, 92701, Santa Ana, United States
- support@paintvibe.com
- paintbynumbers.shop
4.0
Great
507 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Received with the paints a dried up…
Received with the paints a dried up mess. In order to issue a refund they want me to send back (my cost) in exactly the same way it was received to Israel. How would I do that if it has been opened to find the dried up paint. DO NOT ORDER from this company.
June 5, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
So sorry to hear you had that experience. We totally get how frustrating that is. If the paints arrived dried up, we can help revive them or send you a replacement if you'd prefer. If you’d rather return the kit for a full refund, return shipping would need to be covered by the buyer, as stated in our policy. Feel free to reach out to us at support@paintvibe.com. We’re here to help make things right.
Customer service is great
Customer service is great! Products are amazing. Everything was nicely packed.
June 2, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your kind words! We're thrilled to hear you had a great experience — from our customer service to the quality of the product and packaging. It means a lot to us, and we hope you enjoy every moment of painting your masterpiece! 🎨😊
Numbers too dark
Fast delivery. Colours don't really represent original painting (American Gothic)
Would be much better if the numbers were printed in a lighter colour, show through light colours and had to go over several times
April 7, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thanks so much for the honest feedback! We really appreciate it. That definitely shouldn’t take away from the experience. Feel free to reach out to us at support@paintvibe.com so we can make it right!
made a purchase on April 8th and still…
made a purchase on April 8th and still have not gotten it said it went through customs and no US tracking # they said they will get that for me and since then they do not respond no will they give me a refund
This was a custom picture of my dog and the 1st one looked like a cartoon character, so they showed me a new one they were sending and had me approve it but never send it
DO NOT BUY FROM THEM
April 8, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
We’re really sorry for the frustration and delays you've experienced. We completely understand how important this custom painting of your dog is to you. We did send out the revised version you approved, and records show it was delivered. While international shipping and customs can sometimes cause unexpected delays that are unfortunately beyond our control, we still issued a full refund to make things right because we truly value you as a customer and care about your experience with us.
My second order with PaintVibe…
I placed my second order with PaintVibe and it arrived from the U.S. to my home in Canada within a week!
I really enjoy the paint-by-number experience. I find it relaxing, the colours are chosen for the picture, I don't have to think about it. And so many beautiful pictures to chose from!
The canvas is already stretched on a wooden frame ready for hanging.
Very highly recommend this company.
May 21, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your kind words and continued support! We're thrilled to hear you're enjoying the experience and loving the fast shipping and ready-to-hang canvases. Happy painting! 🎨💛
0 response from customer service, did not receive order
I ordered a paint by number canvas from Paint Vibe for $59.95. After the initial purchase I never received another communication from them. When I went back and tracked the item, it said that it was delivered May 1. Neither I nor my neighbors received the package. I have sent 3 emails to their customer support email with no reply. Their website says that delivery related question must be addressed by their shipper which I found was “Yun Express”. After additional leg work on my part to find out how to reach Yun Express, I was able to email them too. I have never received a reply from this company either. I am extremely frustrated by this lack of response, and I am thinking that the whole thing is a scam. I would like my $59.95 refunded to me.
April 21, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
First and foremost, we're truly sorry for the frustration and inconvenience you experienced. We absolutely understand how upsetting it is when a package is marked as delivered but hasn’t actually been received — and even more so when you don’t hear back right away.
While shipment and delivery tracking are managed by third-party couriers and sometimes fall outside of our control, we want to reassure you that we always stand by our customers when something goes wrong.
Once we became aware of the issue, we stepped in and sent a full replacement package, even though the original tracking showed it was delivered — and we did so at our own cost, because your satisfaction means more to us than the loss. We're also glad to see you later confirmed that the second package did arrive.
We truly regret that your first impression was anything short of excellent, and we’re grateful you gave us the chance to make things right. If there’s ever anything else we can do for you in the future, please don’t hesitate to reach out — we’re here to help.
I was very happy the personal portrait…well worth the price.
I was very happy the personal portrait came framed, little extras, as well as clear acrylic to complete the end project! I am on #67 now and never received the clear paint. This is 2nd edition personal portrait that was for my sister's 20th anniversary months ago, which I missed because the 1st one was so crappy and ended up throwing it away. This is definitely worth the price!! Thanks.
April 14, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your thoughtful review! We're really glad to hear that you loved the framed personal portrait and the little extras—we always aim to make the final piece feel truly special. We're sorry to hear about the first experience not living up to expectations. It means a lot that you gave us a chance and felt this edition was worth it! ❤️
Great Customer Service
After having my custom painting order lost in the mail, Paint Vibe was kind enough to replace my lost order. I truly appreciate this because it was a picture of me and my best friend, who recently passed away from Pancreatic Cancer.
April 10, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
We're so sorry for your loss and truly honored to help preserve such a meaningful memory. 💜 Thank you for sharing your story. It means so much to us.
The Company is amazing
The Company is amazing! They respond to questions quickly and the paint by numbers is amazing! The canvas is beautiful! Can’t wait to start! Delivery was quick and customer support is fantastic!
March 31, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your wonderful feedback! 😊 We're so happy to hear you're excited about your paint by numbers kit and that our team could assist you. We can’t wait for you to start your painting journey! 🎨💖 If you need anything, we’re always here to help. Enjoy!
to finish my pain
i started to paint and i stopped due to some tragedy until the paint has dried.. the support team were so warm and helpful in guiding me in assisting me to paint again.
March 21, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
We're so sorry to hear about what you’ve been through, but truly touched that our team could support you in picking up the brush again. Wishing you peace, healing, and joy in every stroke. 🎨💙
Customer service was excellent
Customer service was excellent, and when I was faced with some paint issues, they went above and beyond to ensure that I was able to complete my painting. They responded in a timely manner and were very gracious.
March 17, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you! 😊 We're so glad we could assist you and ensure you had a great painting experience. Your support means the world to us! 🎨💖
so kind ,and thoughtful and such a great personal gift
i had trouble with the internet here and it made it very difficult to complete a transaction,so i accidently ordered two of everything. not realizing my mistake til a day later i reached out to paintvibe. they were already all over it and everthing was sorted with no fuss. they will get all my business in future. thankyou very much.
March 13, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your kind words! 💙 We're glad we could sort everything out for you smoothly. Happy painting, and we truly appreciate your support! 🎨😊
Best paint by number company!
I have ordered several and completed five already from PaintVibe. You receive all you need to complete beautiful paintings and can also order extra paint if needed. They come already on a board and such a wonderful selection on their website. I just recently completed a beautiful Wolf in the snow for my mantle. Please do not make the mistake I made when I first started and order from another site. You will be dismayed as very little paint is included and the picture is not on a frame. PaintVibe is the only one I trust to purchase these kits. They arrive well packaged and their accessories are great also, such as frames and the wooden wrist support, paint well.
March 12, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Wow! 🎨✨ Thank you so much for your support and kind words! We're thrilled to hear you've completed five paintings and love our kits. That Wolf in the snow sounds amazing! ❄️🐺 Happy painting! 💙
Issue resolved
I reached out to PaintVibes with a question about the materials I received and received a prompt reply. They were very helpful and provided all the information I needed about my question. I avoided making a mistake by reaching out.
March 11, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Glad to hear that our team at PaintVibes could help you out! 😊 We’re always here to make sure you have all the info you need. Thanks for reaching out, and happy creating! 🎨✨
Support Team Rocks
I ran into some challenges while trying to submit a custom order. Unbeknownst to me at the time, there was a behind-the-scenes system issue causing the problem. Since I wasn’t aware of the breakdown, I attempted to submit my order three times, but it still didn’t look right. When I reached out to the support team via email, they promptly identified the issue and efficiently processed refunds for me. Their responsiveness made a difficult situation much smoother.
March 2, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for sharing your experience! We truly appreciate your patience and understanding while dealing with the system issue. While we regret the inconvenience it caused, we're glad our support team was able to step in quickly and make things right for you. Your feedback helps us improve, and we’re grateful for the opportunity to serve you. If you ever need anything else, don’t hesitate to reach out! 💙
All my questions were answered…
All my questions were answered promptly. Some great suggestions given to me. Very impressed with the customer service I received. Thank you.
February 20, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Your support means the world to us, and we're always here to help. Looking forward to assisting you again in the future! 😊🎨
I ordered a gift card for a friend
I ordered a gift card for a friend. They never sent the gift card “code” to redeem the gift card worth $200. You can’t cancel orders once placed. No helpful information was received from support. This issue has been resolved. Thank you.
February 2, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you for sharing your concerns. I truly understand your frustration, and I apologize for the inconvenience caused.
The gift card code for the $200 order was indeed sent to the recipient’s email address. To ensure everything is in order, we’ve also resent the gift card to the same email.
Please ask the recipient to check their inbox, as well as the spam/junk folder, just in case it was filtered there. If there are any further issues or questions, don’t hesitate to reach out. We’re here to help!
My first order arrived today!
My first order arrived today, and I can’t wait to get started! The quality is amazing. I love that the canvas is already securely mounted on a wooden frame. I see hours of relaxing, creative fun in my future. Thanks Paint Vibe!!
February 3, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your first order arrived safely and that you’re excited to get started. It’s great to know you’re loving the quality and the convenience of the pre-mounted canvas! We hope you enjoy every moment of your creative journey.
Very helpful team
Even if the problem was my fault, the responder was very helpful with me and resolved the issue I had with the shipment.
January 30, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for your thoughtful feedback! We truly appreciate your understanding, and we’re glad to hear that our team was able to help resolve the issue, even with the challenges. Your patience means a lot to us, and we always aim to make sure our customers have a smooth and positive experience, no matter the circumstances.
Customer service was great
January 30, 2025
Unprompted review
Reply from PaintVibe.com - Paint By Numbers
Thank you so much for taking the time to leave such positive feedback! We are thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and it's always rewarding to know we were able to assist you in a way that met your expectations.
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