paintmypooch.com Reviews 48

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and the exceptional service received, often highlighting the vibrant colors and spot-on likeness in their pet portraits. Many people appreciate the care and detail that goes into capturing their pet's personality, making the items treasured memories and genuine pieces of art. Reviewers also commend the staff for being professional, helpful, and efficient in communication and time management, ensuring a smooth process from start to finish. However, some people mentioned that they didn't have the best material to work with, yet the company still managed to capture the essence of their pets beautifully.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight and satisfaction with... See more

Quality

People report positive experiences with quality, consistently praising the high quality of the products, with... See more

Service

Consumers find service to be positive, with many describing it as magnificent and impeccable. Reviewers... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paint My Pooch created the most perfect portrait to honour my sweet Cookie. When my iPhone died, I lost so many of my favourite photos. They didn’t have the best material to work with, but they still... See more

Rated 5 out of 5 stars

I received my beautiful picture from "paint my pooch" after Simba my beautiful kitty passed. I supplied a photo and the finishing touches added made the picture unique to his personality. The quality... See more

Rated 5 out of 5 stars

Not only am I over the moon with the product that was produced by Paint My Pooch, the service was impeccable. They responded to all of my questions, ensured that I understood what all of my options we... See more

Rated 5 out of 5 stars

I couldn’t be happier with my dog’s portrait 🥹 The detail, care, and love that went into it is honestly incredible. It captures my dog’s personality perfectly and is something I’ll treasure forever.... See more


4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Absolutely horrible

Avoid this company. I am still waiting to receive an order from Dec 5th, 2024. They have been sending bogus tracking numbers and lying to me about where my package is. Since requesting a FULL refund they have gone radio silent. This feels like a side hustle by a bunch of 10 year olds who have no idea on customer service and professionism. They are either extremely incompentent or fraudulent.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my portrait

Very happy with my portrait. Purchased as a Christmas gift and the team were very accommodating with my requests. Thank you again!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

love it

love it, bought a pet phone case for my mom and received it in less than a week. Not sure what the other commentors are complaining about!

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

C- , not impressed.

Ordered two pictures, 11th December, one turned up in time for Christmas the other is, well I don’t know.
Emailed time and time again and noticed the .com is actually .com.au!! Australia??
No word from them for over a week now, no product, no one answering emails. Taken my money and not sent the picture.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience - Do not recommend

Very disappointed with my purchase, really dislike the effect, £55 for basically a print of my photograph with painted edge effect. Customer service very poor, I had paid extra for a proof copy, advised that I was unhappy with the effect to be advised that I would have to pay £24 for the already supplied email print. That I don't like. And if I wanted to supply a new picture, that would be an additional cost to create a new print. What's the point of the proof then? Feel like I could have created a better option myself using a digital print company like snapfish. Would not recommend.

December 19, 2023
Unprompted review

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