PaintWell Limited Reviews 3,745

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I telephoned Andrew to see if he could match a paint colour in gold. I went along to see him today with a fantastic result. A nice helpful friendly person. Thanks Andrew 5 ☆'s

Rated 5 out of 5 stars

Stuck on Sat morning cos my usual place had a broken machine that mixed my paint . Found this place on the internet and called in . Such friendly, helpful staff , and an amazing shop , has every Paint... See more

Company replied

Rated 5 out of 5 stars

The Lady there called Sue was very helpfull and done her best on giving me advise on what I might need to carry out a job that I was doing. I went in the Preston depot about 4 times and even at 7am s... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from Ethan at Cheadle store today when it would have been easy to say sorry can’t help. Listened patiently and sympathetically. Found the matching paint mix!! What a star!!... See more

Company replied

Company details

  1. Decoration and Interior Design Store
  2. Home Improvement Store
  3. Wallpaper Store

Written by the company

Paintwell offer over 1000 different painting and decorating tools and supplies at discounted prices, all products are stocked and available for next working day delivery. Trade1st are an independently owned, online decorating supplies company. Trade1st have gained a wealth of experience, working within the trade decorating supplies industry over the past 15 years and offer the widest range of high quality, affordable, professional decorating equipment in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Amazing service from Paintwell

Amazing service from Paintwell. Ordered before 2pm and arrived the next day ready for my to husband to paint!
Kept in touch throughout and answered any questions swiftly.
Cannot recommend enough.
Thank you

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Go “above and beyond” attitude

The team at Cheadle branch are fantastic, super helpful and really helpful when I sent my parents back with a “mix can” of paint that wasn’t the colour expected. Great to experience excellent customer service with attention to detail and a “above and beyond” attitude. Thank you

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Awful service Long Eaton

Visited the Long Eaton branch and was met with the most shoddy customer service. The lady was tutting all the time and was just rude and abrupt. Disappointed.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

My first on line order

Parcel is well packed and safely arrived.
Very quick delivery and so I was able to start the job straight away.
No nonsense straight forward on line purchase process.

August 6, 2024
Rated 5 out of 5 stars

I am pleased

Good company with great products.
If they don't send the Macpherson paint so swift we got stuck with our house refurb. Thanks a lot!

August 6, 2024

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