PAIR Mobile - Limerick Reviews 72

Very kind and polite

I bought a phone case from pair, however, an hour later, the case started popping out at the volume and power buttons, and the case was no longer fully protecting my phone. I brought it back to the shop the next day, with my proof of purchase, but they refused to do an exchange for my faulty item and insisted that the case was not bought yesterday as ‘this does not happen’ to these cases after only one day, according to the worker (despite having a receipt to prove it was bought the day before). The staff were very unhelpful and rude, with no consideration for their customers. I had no choice but to leave with my faulty phone case.

My phone needed a new battery. Pair mobile in the crescent shopping centre replaced it. Very happy with service. Everyone I met there was professional and helpful.

I visited your shop on 7 November 2025 inside the crescent after locking myself out of my phone. While being assisted by a young man who seemed unsure how to resolve the issue and consulted an older colleague for guidance, I was advised by the young man that purchasing a new phone might be the best option. However, a young woman who appeared to be on her break as she was walking in with her belongings overheard our conversation and kindly stepped in to help.
She immediately understood my situation, clearly explained what was happening, and pointed out that purchasing a new phone would not solve the problem, as I would not be able to transfer my data without my passcode something I had already mentioned earlier. She then patiently talked me through the correct steps to take.
I am extremely grateful to her for taking the time to assist me, even while on her break, and for putting my needs ahead of making a sale. Her professionalism, honesty, and initiative truly stood out. I hope her excellent service is recognized, as she represents your shop exceptionally well.
I’ll be returning later this week to follow her recommendations.
Kind regards,
Mary

I brought in a faulty tablet pencil that would erase itself after drawing with it. The tech repair staff refused to return it even though they couldn't get it to work or pair with their devices. They were beyond rude, unaccommodating, and unhelpful even after over 30 mins of trying to trouble shoot and having issues of their own with the product.

Steve is a genius! He helped me big time with my tech difficulty. Staff are lovely with customer service. All is well and excellent!

Not very happy with them at all, went online, paid for a new battery for my iPhone 13 mini.
Went to the crescent shopping centre which was 45 mins away on a Saturday to be told to come back on Monday.
Came back on the Monday to be told they didn’t have it in stock, should have told me that on the Saturday!
Asked for a refund 3 weeks ago and have being totally ignored, no reply.
No reply is a reply so gonna take this further and look to be compensated for my expenses as well.
Do yourself a favour and stay away from Pair, worst customer service ever!

Very quick and easy.
Thanks very much😃

Very pleasent lady , most efficient Fiona

I went into pair to get a new phone case and I got a clear case and I got asked very politely by the shop assistant Daniel if I needed a new screen protector and I said yes, Daniel proceeded to go to the back of the counter and show me two screen protectors, one glass and one rubber, he described how the rubber one would have less cracks on it if I dropped the phone and went for it to try it for myself, Thank you Brendan and Daniel for your wonderful customer service 👍

Fast and knowledgeable staff fixed phone to a high standard.

Very fast service, very impressed and always helpful.

phenomenal experience

my ipads were in bad shape, cracked screens and bent. They took on the challenge and 4 days later the ipads were like new again.

I went in to buy a new phone as my previous phone was crushed beyond repair. One of the staff members, Callum, showed me the phones for sale. He helped me choose out an iPhone 11 and was really helpful with everything. He then fitted a screen protector really well and helped choose out the right case. Overall Callum was extremely helpful and had good knowledge of the the phone itself. Would highly recommend

Stephen in Crescent SC outlet was so nice and took extra care putting on a screen protector. Great service. Thank you

Excellent store in Limerick. They were so helpful when I brought my iPad in to fix the screen that had been previously repaired by another company who did more damage than good.Definitely will recommend you. Thank you.

Good costume service!

I recently had a highly disappointing experience at PAIR. I bought a charger from them and was assured that I could return it if it wasn't the correct one. However, after just 10 minutes, I found out from another shop that the charger wouldn't work for my device. When I went back to PAIR to return it, they informed me that they don't do refunds and only offer a gift card.

I explained my situation, mentioning that I am only in Ireland for a holiday and won't know when I'll be back. The staff's response was indifferent, simply stating that the gift card doesn't expire. This was extremely frustrating because if I had known about their no-refund policy, I wouldn't have made the purchase in the first place.

Overall, I found the service at PAIR very unhelpful and unsatisfactory. I would not recommend shopping there, especially if you’re not a local resident. Their return policy is misleading, and the staff lacks empathy for customer concerns. Very disappointing.

Excellent service

Its my second time bringing in a phone with a broken screen. In both cases they were helpful, friendly and able to sort me out. Happy too use them again.