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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, finding the booking process easy and the collection and delivery reliable and on time. People appreciate the good pricing and the provision of bike boxes and packing materials, which simplifies the preparation process. Reviewers often highlight the use of APC couriers as a positive aspect, noting the careful handling of goods. However, some customers also noted significant issues with delayed collections and deliveries, with some parcels taking much longer than expected. There are complaints about drivers not attempting collection, vans being full, and difficulties in contacting customer service, as the company uses third-party transporters. A few other people also felt that there were unexpected charges for oversized parcels or additional fees for rebooking, leading to dissatisfaction and a perception of poor value.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as efficient... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting excellent and efficient... See more

Price

People report ambiguous experiences with price, with some reviewers finding the pricing to be awesome, good,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Paisley Freight advertise bicycle shipping so I would say it's reasonable to assume that a standard bike box used to ship bikes would be within their maximum size. It isn't. I got charged an extra £20... See more

Rated 5 out of 5 stars

I had a bicycle collected from Plymouth and shipped to London. It arrived the next day safe and sound at the time they notified me it would be arriving. Paisley were recommended on a cyclist forum. I... See more

Rated 5 out of 5 stars

Heard about Paisley Freight from my son-in-law, (who uses them all the time) but was sceptical as they were the cheapest by far for my item. It was very easy to book online, they picked up the item... See more

Rated 5 out of 5 stars

I want to report an excellent experience with Paisley Freight. I bought a mountain bike on Ebay and arranged to have it shipped to me in Scotland from Kent. The price was good, they provided a bike bo... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

3.0

Average

TrustScore 3 out of 5

741 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good service

Very easy to book using their website, great prices, excellent communications once booked and updates on delivery progress, then my bike arrived on Saturday when I didn't expect it until Monday!

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service and zero communication…

Terrible service and zero communication - Phone number is just an answerphone message saying use email address on website, but they don't answer emails. Booked a collection for an alloy wheel on a 24 hour service on 23rd August and it was finally delivered on 2nd September. Customer with car off road, justifiably giving me huge grief. Do not use these people - they only sub the job out to APC anyway, who then tell you to contact Paisley Freight when something goes wrong.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Great price. Great service, thoroughly recommend these guys for moving your bike. Delivered to the other end of the country in less than 24 hours, amazing job.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

A very good service

This was my first experience of sending 4 Road wheels....anywhere! The help desk quickly clarified my queries, the collection & delivery were spot-on and, given the sizes & weights involved, the price was very good too.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Sent 4 alloy wheels and tyres from Newcastle on Tyne to Derby. Easy to book online. Price only £59.99. Clear instructions on packing and options to have them collected or drop off at a local depot. I chose to drop them off, drove straight to goods-in and someone helped me right away, in and out in 2 mins. Delivery and tracking was next day with info at every stage. First class would use Paisley Freight again no hesitation.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

I would give no stars if I could

I would give no stars if I could. This is THE worst delivery service ever! Booked a bike which didn’t state box size so got extra charged for that at 20% extra. Poor tracking information. Failed first collection where driver didn’t see garage open with parcel in and didn’t knock on door. Tried to charge me for that. Was supposed to be next day but they took 2 extra days. When they delivered the parcel they left box flat on its side. The second driver had such a poor attitude and was rude. AVOID!!!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Quick enough delivery

Quick enough delivery, but the driver was rude, unprofessional and foul-mouthed, and expected my disabled son to lift out 4 alloys wheels and tyres HIMSELF from the delivery truck.
Ummm......REALLY??????

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Tried this company

Tried this company, and they where amazing. Got my alloys 500 miles across the country overnight! 26hrs after collection they where reciebed in the same condition as sent. I will be using paisley freight again. Thankyou

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

No signature, box damaged and bike ruined.

I bought a bike on eBay. Box, delivery and liability cover purchased from Paisley. The bike box was left on my drive with no signature by APC. Box damaged and bike ruined inside despite foam and bubble wrap. Very rough treatment. Paisley then declined the claim as they said no evidence of bubble wrap. PLEASE AVOID.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service! I’ve had multiple wheel shipments across the UK this year without any problems. I highly recommend this company for anyone looking to ship wheels, tires, or rims.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

sceptical but Impressed…

sold my bike and buyer wanted it shipping and paid for your service I was a little concerned after reading reviews. booked last Friday Box arrived Tuesday collection yesterday Midday and Buyer has received the bike at 9 AM today. when I had questions the responses were straight back with all information thank you

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

Trying to contact with no response

Trying to contact the company for a delivery that is late and nobody come back to me. Also no phone number on website for them. Just avoid avoid avoid.
Awful service
I'm surprised how this type of companies are allowed to trade. They should be shut down straight away 😤

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting customer service

Refuse to accept a shipment tatcwas Kate due to their stupid driver returning my item to the depot as undeliverable (which us wasn't ) as he had the full address and postcode and people were here waiting fir the delivery ..,

Now two weeks on the useless company still haven't returned the item to sender so I'm still waiting for my refund !!!

THIS COMPANY ARE USELESS WITH LITTLE CARE ABOUT CUSTOMER SERVICE WHATSOEVER AVOID AT ALL COSTS !!!!

June 2, 2024
Unprompted review

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