Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more
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Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more
Company replied
Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more
Company replied
Company details
Written by the company
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contact info
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, United Kingdom
- +44(0)1273230036
- info@paladone.com
- paladone.com
1.3
Bad
476 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from Paladone
Hi Nicola,
I have looked into this and can see a member of the customer service team came back to you on 23/06 to advise the warehouse would look into this and we would get back to you. due to the current situation effecting number of staff/ office opening hours this may take longer than usual so I do apologise for the slight delay. We value all retailers no matter what size. I will reach out via email to resolve this for you.
Many Thanks,
Great items and superb prices.
June 27, 2020
Unprompted review
Website easy to navigate and my…
Website easy to navigate and my purchase was delivered very quickly
June 26, 2020
Unprompted review
Fabulous service
Fabulous service, fast delivery. Item is good quality. Would highly recommend
June 23, 2020
Unprompted review
Great service as always
June 23, 2020
Unprompted review
Great service
Great service from start to finish. The glass was delivered within a few days of ordering well wrapped up and undamaged.
June 18, 2020
Unprompted review
3rd time I have purchased something…
3rd time I have purchased something with this website and I really rate it. Quick delivery and quality of products is spot on.
June 6, 2020
Unprompted review
Brilliant company to deal with
June 1, 2020
Unprompted review
Paladone Are Great!
Paladone are great. The products are good quality, packaged and designed well and came in near-prefect condition. A few technical hitches on the website but these things happen. My only gripe is the use of UPS, I find them to be about as much use as Yodel. Nonetheless, I'm really happy with Paladone.
May 28, 2020
Unprompted review
Great gift ideas
Great gift ideas. Very helpful and website is easy to use.
May 26, 2020
Unprompted review
Exactly as described
Exactly as described, quick delivery and service. Would use again.
May 21, 2020
Unprompted review
Waiting ages ages not good communication
First time ordering understandable some delays due to covid19 order and my payment went through no problems changed delivery address was sent to orinaly address though asked neighbours none them named as Phil name guy I was give refused delivery sent it bck (all neighbours shop would taken parcel in) take few emails get some response back still have my payment and the goods . Said whare house send out to delivery address again ( made me check said I should check details before ordering which I did was correct) said be here today waited in both address NOTHING STILL arrived no tracking or anything another email sent been coming up to one month now (understand situation but more communication between customer say been dispatched etc and my be tracking number like DPD and postoffice and yodel do be nice)
Shame as some great products
May 20, 2020
Unprompted review
Excellent customer service and website…
Excellent customer service and website easy to navigate. Good quality products too. I had a query about my order and contacted customer service who were quick to respond and solve any issues which is great!
Would definitely recommend
May 19, 2020
Unprompted review
Good attention and fast order process
Good attention and fast order process. Thanks
May 19, 2020
Unprompted review
Great item easy and Pleasant…
Great item easy and Pleasant transaction.
Helpful when I had a query as well
May 18, 2020
Unprompted review
i haven’t received my package yet :/
May 12, 2020
Unprompted review
Reply from Paladone
Hi there,
I am sorry you have not yet received your parcel yet! If you could pop us an email with your details to info@paladone.com i can look into this for you.
Many Thanks,
Hannah
Fantastic customer service with fast…
Fantastic customer service with fast response to enquires. Great products as well.
May 4, 2020
Unprompted review
Arrived on time well packed
Arrived on time well packed. I’m very happy with my mug. Thank you
May 2, 2020
Unprompted review
Fab gift ideas
Really good website and they have a good selection of goods which my son loves so great for quality gift ideas. My order showed up within a week of ordering, delivered by hermes during CV-19. Dropped a star as the ordering system didn't send me a confirmation email (not sure if that's a side effect of using paypal?) and one of the item's gift box was squashed in the corners.
May 2, 2020
Unprompted review
It was a lovely lamp but a lot smaller…
It was a lovely lamp but a lot smaller than expected.
May 1, 2020
Unprompted review
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