Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more
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Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more
Company replied
Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more
Company replied
Company details
Written by the company
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contact info
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, United Kingdom
- +44(0)1273230036
- info@paladone.com
- paladone.com
1.3
Bad
476 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Great selection of products and amazing…
Great selection of products and amazing customer service
February 11, 2020
Unprompted review
Missing Wand
Opened a Backpack Buddy wand mystery bag and found nothing inside...disappointing...
February 10, 2020
Unprompted review
Reply from Paladone
I am so sorry you are dissatisfied with your purchase of Paladone products. If you have not purchased the items direct from us, the first place you should go to obtain a refund/replacement is the company who sold it to you. Usually, if you provide the retailer with a receipt and the faulty product, they will reimburse you as long as you are within their usual returns period.
My husband likes star wars got the mug…
My husband likes star wars got the mug to replace the one I dropped
February 8, 2020
Unprompted review
Disgusting customer service
Disgusting customer service. Products were faulty and didn’t work and staff didn’t care and didn’t respond. DO NOT BUY FROM THEM.
February 1, 2020
Unprompted review
Great products
February 1, 2020
Unprompted review
Sold out and unavailable - take the star wars licence away
Saw the company in a toy fair article and really wanted some of the star wars Icon Lights.. sold out already.. really? What's the point. How many did you make? 12? Off to ebay to pay double
January 30, 2020
Unprompted review
Reply from Paladone
Hi Peter,
Sorry you were unable to purchase from us - they've been hugely popular and were all bought by our lovely retail partners. We actually made tens of thousands of these items, but as I said, they sold out very quickly!
I've checked eBay and you'll find them for exactly the same price, with free post and packaging.
Personally I think it's a bit mean to write us a bad review for making a great product that is selling incredibly well, but you're completely entitled to that opinion! If you fancy changing or removing your review, that be great, but either way, we hope you enjoy your Icon Lights!
Thanks, Alex
Great product
Great product, my son was very pleased! You can find some really unusual items on Paladone which you can't get anywhere else!
January 28, 2020
Unprompted review
two miss ships. Not once but twice
Sucks you have to give them one star because they don’t even deserve that.
Ordered two “friends” mugs from this worthless company and got two Harry Potter mugs. The sticker on the mug box even had friends on it. Ordered the second one because I thought surely they couldn’t be that stupid to miss ship another one. Low and behold, they did.
This business will probably go under in 2020 seeing they don’t double check or even care about their customers.
Must be nice having a business and not giving a $hit
January 20, 2020
Unprompted review
Reply from Paladone
Hi Amanda
Thank you for your review.
I am so sorry you have not had a good experience with regard to purchasing from Paladone and can only apologise for the trouble you have been caused.
I have looked at your concern and if you would be so kind as to email me at help@paladone.com I will personally take a look at what we can do to help you get the item you would like and and also to restore your faith in Paladone and look to change your review and opinion of same.
Kind regards
Mandy
Simple, accurate, and on time
The ordering process was simple and I received my items on time and the products were great. Very happy with Paladone overall.
January 20, 2020
Unprompted review
We want to mention a staff member who…
We want to mention a staff member who went above and beyond to help my son and I out, when a clock wouldn’t work, she sourced a replacement and delivery At warp speed.
Mandys Communication was amazing and one of the best responses I have ever received.
Thank you very much Mandy Welch (Our secret Santa) for your help and making a 10years old boy happy again. We won’t forget it.
January 20, 2020
Unprompted review
Good quality/price ratio of the…
Good quality/price ratio of the products, sales team attentive and efficient!
A lot of different licenses and product lines.
Thank you very much.
January 18, 2020
Unprompted review
Mandy was extremely helpful and…
Mandy was extremely helpful and responsive. Great customer service.
January 17, 2020
Unprompted review
Amazing Keychain!
January 16, 2020
Unprompted review
Delivery late and wrong
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly.
I spoke to an extremely helpful customers services representative who apologised and would locate a bottle and ship it.
The package arrived on the 13th January and consisted of a VW mug and Star Wars bottle????
Not sending back just giving away and will source elsewhere.
January 15, 2020
Unprompted review
Reply from Paladone
Good afternoon John, Thank you for your review.
I am so sorry you have received the wrong water bottle. I have checked with our DC and there was clearly an error made. The mug was sent to you as gesture of goodwill due to the problems you have encountered.
I have put a Campervan Water Bottle in the post to you and sincerely apologise for the error made. Hopefully this will restore your faith in Paladone and enable you to adjust your review.
Kind regards
Mandy
Happy customer. Great customer service !!
JUDY R. Is the best from customer service ... I needed help with a game- missing a piece , she jumped right on it and it was in the mail the next day !!! The Kids are extremely happy now . I would def buy from this company again !!!!
January 10, 2020
Unprompted review
Love love love!
Love love love!! Not only is the product great but customer service is top notch.
January 10, 2020
Unprompted review
Star Wars Puzzle
This is part of a present for our grandson's birthday next month so it hasn't been opened as yet. However the ordering and delivery process went without any problems. Thanks
January 9, 2020
Unprompted review
Awesome speed on delivery
Awesome speed on delivery! Exactly what I wanted and came in pristine condition. Thank you.
January 8, 2020
Unprompted review
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