Palatine Paints Reviews 

614
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We were looking for a durable fence and shed paint. Water based paints seem to trap moisture and fail. Palatine offered an oil based paint. It covers well on first coat, soaks into the wood and has gr... See more

Rated 5 out of 5 stars

Palatine Paints does what it says on the tin! Good service and good products. My work only just begins... Fast delivery, Good products and I will order again when the paint runs out.

Rated 5 out of 5 stars

What a great company, Superb amount of stock Great prices, Next day delivery. We had an issue with a bottle of white spirit which had been leaking in transport, Contacted the company by email & a... See more

Company replied

Rated 5 out of 5 stars

Was running out of money, as I'd spent a fortune on re-decorating and carpets, and needed a new surface on the wooden toilet and kitchen floors, so searched for a particularly hard wearing paint for t... See more

Company replied

Company details

  1. Paint Store

Written by the company

Palatine Paints: A Legacy of Quality and Innovation For over 75 years, Palatine Paints has been a trusted name in the manufacturing of high-quality paints and chemicals. Our journey began with a commitment to excellence, and today, we stand as a testament to the power of dedication and customer satisfaction. Our Heritage Founded on the principles of quality and service, Palatine Paints has grown from a small operation to a leading supplier in the industry. Our long-standing presence is a reflection of our ability to adapt and innovate, ensuring that we meet the evolving needs of our customers. Customer-Centric Approach At the heart of our success is a solid base of happy, returning customers. We serve a diverse range of industry sectors, and our clients' loyalty is a testament to our friendly service, efficient delivery, and superior products. We believe in building relationships that last, and our customer-centric approach has been the cornerstone of our business. Quality You Can Trust Our products are manufactured to the highest standards, ensuring that our customers receive only the best. Whether you're looking for industrial coatings or decorative paints, Palatine Paints has the expertise and the range to meet your requirements. Looking to the Future As we move forward, we remain committed to the values that have brought us this far. Palatine Paints will continue to innovate, invest, and improve, ensuring that we remain your preferred partner for all your painting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

614 reviews

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4.7

All reviews

(614)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasing and effective service

Very good and helpful response to my initial enquiry and prompt delivery thereafter.

September 23, 2024
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Reply from Palatine Paints

Dear D. Williams,

Thank you for your kind words! We’re glad to hear that you found our response to your inquiry helpful and that your delivery was prompt. Customer satisfaction is our top priority, and we appreciate your feedback.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent coverage and quick drying

Havong bought 20litres of this for marine application, I must day it has excellent coverage and adhesion, to be honest I was doubtful at first given the difference in cost when comparing to hammerite.

I've literally paint brushed it on the rain and not only it stuck like a champ but it also mostly self leveled and dried out in only a couple of hours coming out smooth and presentable. Will definetely buy again.

October 6, 2024
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Reply from Palatine Paints

Dear Pedro,

Thank you for your fantastic review! We’re thrilled to hear that our product exceeded your expectations for marine application with excellent coverage and adhesion. It’s great to know that it performed well even in challenging conditions and dried smoothly. Your feedback means a lot to us, and we’re glad you’ll be purchasing again. If you have any questions or need assistance, please don’t hesitate to reach out!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service and very well packaged.

October 9, 2024
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Reply from Palatine Paints

Dear John,

Thank you for your positive feedback! We’re glad to hear that you were pleased with our delivery service and the packaging of your order. Your satisfaction is important to us, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery

October 9, 2024
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Reply from Palatine Paints

Dear Mr. Beckett,

Thank you for your feedback! We’re glad to hear that you experienced fast delivery. Your satisfaction is important to us, and we appreciate your support

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

FAST DELIVERY AND GREAT RANGE OF…

FAST DELIVERY AND GREAT RANGE OF PRODUCTS

October 7, 2024
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Reply from Palatine Paints

Dear John,

Thank you for your wonderful feedback! We’re thrilled to hear that you appreciated our fast delivery and great range of products. Your satisfaction is our priority, and we’re grateful for your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Very quick service

Very quick service. Ordered Sunday night, would have been delivered on Tuesday if the courier had got his act together and found our house. Delivered on Wednesday. Got a call from Palatine customer services on Tuesday telling me of the courier's inefficiency and made arrangements to get the successful delivery next day. Very good service.

October 6, 2024
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Reply from Palatine Paints

Dear Dominic,

Thank you for your detailed feedback! We’re glad to hear that you found our service quick and that our customer service team was proactive in keeping you informed about your delivery. We appreciate your understanding regarding the courier issue, and we’re pleased that it was resolved promptly. Your satisfaction is important to us, and we look forward to serving you again in the future!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent and speedy prompt…

Excellent and speedy prompt service--much appreciated as always

October 6, 2024
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Reply from Palatine Paints

Dear Mary,

Thank you for your kind words! We’re thrilled to hear that you consistently appreciate our speedy and prompt service. Your loyalty means a lot to us, and we’re always here to help.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Very nice paint

Very nice paint; sadly wrong shade of gold. THE DELIVERY COST MORE THAN THE PAINT! A bit disappointing

October 5, 2024
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Reply from Palatine Paints

Dear Dirk,

Thank you for your feedback. We're glad to hear you liked the quality of the paint, but we're sorry to learn that the shade didn't meet your expectations and that you found the delivery cost disappointing. Your experience is important to us, and we appreciate your input as it helps us improve.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Ordered dispatched and delivered no…

Ordered dispatched and delivered no problem

October 4, 2024
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Reply from Palatine Paints

Dear Rambo,

Thank you for your positive feedback! We’re glad to hear that your order was dispatched and delivered without any issues. Your satisfaction is important to us, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent product with professional and…

Excellent product with professional and friendly service.

October 3, 2024
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Reply from Palatine Paints

Dear John,

Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with our product and found our service to be professional and friendly. Your satisfaction is our top priority, and we truly appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars
Palatine Paints logo

Reply from Palatine Paints

Dear John,

Thank you for your positive review! We’re glad to hear that you found our staff helpful and our paint priced well. Your support means a lot to us!

Best regards,
Palatine Paints Customer Care Team

Rated 4 out of 5 stars

Good price product and delivery website…

Good price product and delivery website easy to use very simple to order what I required

October 1, 2024
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Reply from Palatine Paints

Dear Nigel,

Thank you for your great feedback! We’re pleased to hear that you found our product pricing good and that our website made ordering simple and straightforward. Your satisfaction is important to us.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

The paint was expertly packaged and…

The paint was expertly packaged and sent very promptly. Perfect for my ramp.

October 2, 2024
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Reply from Palatine Paints

Dear Gaynor,

Thank you for your wonderful feedback! We’re delighted to hear that the paint was expertly packaged and delivered promptly. It’s great to know it’s perfect for your ramp. Your satisfaction is important to us, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars
Palatine Paints logo

Reply from Palatine Paints

Dear Martin,

Thank you for your positive feedback! We’re pleased to hear that you found our website user-friendly and that you received good service and delivery. Your satisfaction is our priority, and we truly appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars
Palatine Paints logo

Reply from Palatine Paints

Dear Mr. Wyatt,

Thank you for your kind feedback! We’re glad to hear that you found the ordering process easy and that you received great service. Your satisfaction is important to us, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Fast delivery as always

Fast delivery as always, great service.

September 26, 2024
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Reply from Palatine Paints

Dear Mark,

Thank you for your continued support! We’re delighted to hear that you experienced fast delivery and great service once again. Your satisfaction is our priority, and we appreciate your loyalty.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Reasonable cost , quick delivery

Reasonable cost , delivered to door , quickly and well packaged .

September 25, 2024
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Reply from Palatine Paints

Dear Rose,

Thank you for your positive feedback! We’re glad to hear that you found our pricing reasonable and that your order was delivered quickly and well packaged. Your satisfaction is important to us, and we truly appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Impressive

I was quite dubious about paint being delivered but, wow, was I wrong. The tins were clipped, sat in protective holders, then double protective wrapped before the outer box. I think an egg would have arrived safely. Great price, great products, beyond impressive packaging. Oh, and delivered a day early. You have a new customer. Thank you

September 25, 2024
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Reply from Palatine Paints

Dear Peter,

Thank you for your amazing feedback! We’re thrilled to hear that our packaging exceeded your expectations and that your order arrived a day early. Your satisfaction is our priority, and we’re delighted to welcome you as a new customer! If you have any questions or need assistance in the future, please don’t hesitate to reach out.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent service

The right products at the right price delivered quickly. Excellent

September 25, 2024
Palatine Paints logo

Reply from Palatine Paints

Dear Paul,

Thank you for your wonderful feedback! We’re thrilled to hear that you received the right products at the right price and that they were delivered quickly. Your satisfaction is our top priority, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars
Palatine Paints logo

Reply from Palatine Paints

Dear Steve,

Thank you for your positive feedback! We’re delighted to hear that you experienced excellent service and that your order arrived the next day. Your satisfaction is important to us, and we appreciate your support.

Best regards,
Palatine Paints Customer Care Team

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