Palatine Paints Reviews 

614
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We were looking for a durable fence and shed paint. Water based paints seem to trap moisture and fail. Palatine offered an oil based paint. It covers well on first coat, soaks into the wood and has gr... See more

Rated 5 out of 5 stars

Palatine Paints does what it says on the tin! Good service and good products. My work only just begins... Fast delivery, Good products and I will order again when the paint runs out.

Rated 5 out of 5 stars

What a great company, Superb amount of stock Great prices, Next day delivery. We had an issue with a bottle of white spirit which had been leaking in transport, Contacted the company by email & a... See more

Company replied

Rated 5 out of 5 stars

Was running out of money, as I'd spent a fortune on re-decorating and carpets, and needed a new surface on the wooden toilet and kitchen floors, so searched for a particularly hard wearing paint for t... See more

Company replied

Company details

  1. Paint Store

Written by the company

Palatine Paints: A Legacy of Quality and Innovation For over 75 years, Palatine Paints has been a trusted name in the manufacturing of high-quality paints and chemicals. Our journey began with a commitment to excellence, and today, we stand as a testament to the power of dedication and customer satisfaction. Our Heritage Founded on the principles of quality and service, Palatine Paints has grown from a small operation to a leading supplier in the industry. Our long-standing presence is a reflection of our ability to adapt and innovate, ensuring that we meet the evolving needs of our customers. Customer-Centric Approach At the heart of our success is a solid base of happy, returning customers. We serve a diverse range of industry sectors, and our clients' loyalty is a testament to our friendly service, efficient delivery, and superior products. We believe in building relationships that last, and our customer-centric approach has been the cornerstone of our business. Quality You Can Trust Our products are manufactured to the highest standards, ensuring that our customers receive only the best. Whether you're looking for industrial coatings or decorative paints, Palatine Paints has the expertise and the range to meet your requirements. Looking to the Future As we move forward, we remain committed to the values that have brought us this far. Palatine Paints will continue to innovate, invest, and improve, ensuring that we remain your preferred partner for all your painting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

614 reviews

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4.7

All reviews

(614)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent delivery - thanks

Oops, my previous review was of tin of woodworm killer from an eBay seller.
As far as my Palatine sale of Barrettine 25 litre wood treatment is concerned, it arrived today, in good time, of course in perfect condition and at the best price I could find - well done Palatine

September 17, 2024
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Reply from Palatine Paints

Dear Dudley Swain,

We’re delighted to hear that your order of Barrettine 25 litre wood treatment arrived on time, in perfect condition, and at a competitive price. Your satisfaction is our top priority, and we’re thrilled that we could meet your expectations. Thank you for choosing Palatine Paints, and we’re grateful for your commendation. We look forward to serving you again with the same level of excellence.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Great product thank you

Great product thank you

September 12, 2024
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Reply from Palatine Paints

Dear Angela,

Thank you for your positive review. We’re thrilled that you’re satisfied with our product and grateful for your appreciation of our service. Your support is what drives us to continue delivering quality products and exceptional customer experiences. We look forward to serving you again in the future.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, order arrived within 2 days. Quality product as well.

September 4, 2024
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Reply from Palatine Paints

Dear G Lawson,

Thank you for your review. We’re delighted to hear that the delivery service exceeded your expectations and that the product quality was up to par. We strive to ensure that our customers receive their orders promptly and are satisfied with their purchases. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Very good.thank you so much

Very good.thank you so much

September 10, 2024
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Reply from Palatine Paints

Thank you so much for your kind words! We're thrilled to hear that you had a great experience. If you need anything else or have any further feedback, feel free to reach out. We look forward to serving you again!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Excellent service ordered and delivered…

Excellent service ordered and delivered within 24 hours.

September 8, 2024
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Reply from Palatine Paints

Hi Jackie,

Thank you for the great feedback! We're thrilled to hear that you were impressed with our service and that your order arrived within 24 hours. Your satisfaction is very important to us, and we’re glad we could deliver on that. If you need any further assistance or have additional feedback, please feel free to let us know.

Best regards,
Palatine Paints Customer Care Team

Rated 4 out of 5 stars

Good service

I haven’t used the product yet.
The service was excellent.
Well done Palatine Paints.

September 6, 2024
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Reply from Palatine Paints

Hi David,

Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service. We’re excited for you to try the product and hope it meets your expectations. If you have any questions or need assistance once you start using it, don’t hesitate to reach out. Thanks again for choosing Palatine Paints!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Spray polyurethane

ease of ordering speed of delivery and the product had good instructions attached Will order from here again

September 6, 2024
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Reply from Palatine Paints

Hi Robert,

Thank you for your wonderful feedback! We're pleased to hear that you found the ordering process easy, the delivery prompt, and the instructions helpful. It’s great to know that you plan to order from us again. If you have any further questions or need assistance in the future, we're here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Helpful fast efficient service

Helpful fast efficient service. Not tried paint yet

September 5, 2024
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Reply from Palatine Paints

Hi Kim,

Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful, fast, and efficient. We hope you enjoy using the paint when you get a chance to try it. If you have any questions or need further assistance, feel free to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Good quick service

August 29, 2024
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Reply from Palatine Paints

Hi Mr. Clarkson,

Thank you for your feedback! We’re delighted to hear that you found our service quick and efficient. If you have any further comments or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Order processed on time and recieved…

Order processed on time and recieved notifications.

August 28, 2024
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Reply from Palatine Paints

Hi DH,

Thank you for your feedback! We’re glad to hear that your order was processed on time and that you received all the necessary notifications. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

fast and good service

September 3, 2024
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Reply from Palatine Paints

Hi Etienne,

Thank you for your feedback! We’re pleased to hear that you found our service fast and good. If you have any further comments or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

This was my first purchase from…

This was my first purchase from Palatine Paints and I am very impressed. Fast delivery and high quality product at a very fair price. Palatine is now my 'go to' place for similar products.

September 3, 2024
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Reply from Palatine Paints

Hi Norman,

Thank you for your wonderful feedback! We’re thrilled to hear that your first purchase with Palatine Paints was a success and that you’re impressed with our fast delivery and high-quality products. We’re honoured to be your ‘go to’ place for similar products. If you ever need any assistance or have further comments, please don’t hesitate to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 1 out of 5 stars

Stocking issues!

Good morning I placed an order on Monday and paid for next day delivery. I then received an email explaining due to stocking issues it would be delayed, or I could have a refund. On Thursday I received another email stating the order was complete so I expected it Friday, I then phoned Palatine to be told it should be there on Monday fingers crossed at my end.

September 2, 2024
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Reply from Palatine Paints

Hi David,

Good morning and thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay in your order. We understand how frustrating this must be, especially after paying for next day delivery. We appreciate your patience and understanding regarding the stocking issues. Please know that we are here to assist you with any further questions or concerns you may have. Thank you for your understanding.

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Metal primer and a chassis paint

We bought a metal primer and a chassis enamel to repaint a trailer. The arrived quickly and was well packaged and protected. We applied the paints by brush, they went on easily and seem of really good quality. We are very pleased with the results

August 22, 2024
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Reply from Palatine Paints

Hi David,

Thank you for your fantastic feedback! We’re delighted to hear that the metal primer and chassis enamel arrived quickly and in perfect condition. It’s great to know that the paints were easy to apply and met your quality expectations. We’re thrilled that you’re pleased with the results of your trailer repainting project. If you have any further comments or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Easy to order what I wanted

Easy to order what I wanted. Quick delivery, and packaged well.
Paint is absolutely lovely, both in colour and in usage.
I highly recommend.

August 29, 2024
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Reply from Palatine Paints

Hi Deb,

Thank you for your wonderful feedback! We’re thrilled to hear that you found it easy to order what you wanted and that the delivery was quick and well-packaged. It’s fantastic to know that you love the paint, both in colour and usage. Your recommendation means a lot to us! If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Very pleased with the product and the…

Very pleased with the product and the service will be shopping hear again thank you

August 29, 2024
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Reply from Palatine Paints

Dear Julies,

Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with both our product and service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back for more shopping soon!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Always good service

Always good service, great paint, much better than water based stuff, always use now.

August 22, 2024
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Reply from Palatine Paints

Dear Martin Cunningham,

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive good service and that our paint exceeds your expectations. It’s great to know that you prefer it over water-based options and have chosen to use our products. We look forward to serving you again soon!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

reliable

My second purchase. It arrived in the time they said it would reliably and well packaged.

August 26, 2024
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Reply from Palatine Paints

Dear jnwebster,

Thank you for your feedback and for making a second purchase with us! We’re delighted to hear that your order arrived on time and was well packaged. Your satisfaction is very important to us, and we’re glad we could meet your expectations. We look forward to serving you again in the future!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars
Palatine Paints logo

Reply from Palatine Paints

Dear Philip Hawkins,

Thank you for your excellent feedback! We’re thrilled to hear that you were pleased with our service. Your satisfaction is our priority, and it’s wonderful to know that you’ll be using us again. We look forward to serving you in the future!

Best regards,
Palatine Paints Customer Care Team

Rated 5 out of 5 stars

Quick delivery of milkstone remover and marine primer

The items arrived on time, well packaged and undamaged, and were exactly what I ordered. I will use Palatine Paints again, as their range of products is good for my purposes, and the pricing of what I ordered competitive

The items were marine anti corrosion primer and rapid milkstone remover

August 21, 2024
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Reply from Palatine Paints

Dear Julian,

Thank you for your fantastic feedback! We’re delighted to hear that your items arrived on time, well packaged, and in perfect condition. It’s great to know that our range of products meets your needs and that you found our pricing competitive. We appreciate your support and look forward to serving you again with Palatine Paints!

Best regards,
Palatine Paints Customer Care Team

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