Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Update 21st July - I received a reply from Customer Services, initially to say they couldn't contact the delivery company. When I responded to that email they replied saying I would receive a full... See more
Company replied
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Boots are comfy and fit well
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
March 26, 2026
Unprompted review
Don't buy from their website.
Bad communications. Their shoe sizes are wrong. I've always been a 10.5 UK, which I ordered. When they arrived, they were at least a size too big. I had to pay for delivery, then pay to return. It cost me £10, and I don't have anything to show for it. I will not be purchasing from the Palladium website again. Put me off buying their brand, full stop. Shame, as I like their boots.
January 29, 2026
Reply from Palladiumboots
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, especially regarding the sizing and the costs you incurred. We understand how frustrating it must be to receive a pair that doesn’t fit as expected, and then have to pay for both delivery and return without a satisfactory outcome.
Sizing can sometimes vary slightly depending on the model, but your feedback is very important and will be shared with our product team to help improve consistency and guidance.
We also regret that this experience has affected your perception of our brand, particularly as you mentioned liking our boots — this is certainly not the impression we want to leave.
If there’s anything we can do to assist you further, or if you would like help finding a better-fitting model in the future, please don’t hesitate to reach out. We’d really appreciate the opportunity to restore your confidence in us.
Kind regards,
Palladium Team
The wrong product was sent
The wrong product was sent, poor customer service about sending the correct order and cost of returning the wrong order.
January 29, 2026
Reply from Palladiumboots
Hello,
we replied to your email and we explained that Once you'll receive the return please come back to me so we can refund you manually the return fees and provide a coupon code.
However you didn't came back to us and you didn't follow the return process.
If you still need us please come back.
Thank you,
Palladium Team
Palladium Palla ace boots
Bought yet another pair of Palladium boots direct from company. The product is always well packaged professionally but expect to wait a week or so . As for the product , I am a repeat customer , in different styles too , as they are made to last and will endure alot of hard wear . The sizes are always spot on and so comfortable for all day use.
January 27, 2026
Positive review.
Excellent buying experience with Palladium boots. Well packaged and great delivery. Quality product.
January 12, 2026
LOVED the boots but the zip broke after…
LOVED the boots but the zip broke after I had them only 2 weeks ☹️.
Returns process straightforward but had to pay £5 to postage for a pair of broken boots.
January 20, 2026
the shoes are squeaky i sound like…
the shoes are squeaky i sound like spongebob lol!! so annoying cause i do love the style but they're just really loud it's so weird?? i'm not wearing them :-( was thinking to return and ask for a new pair incase it was just a one off thing?
January 20, 2026
Excellent customer service
I’ve had a pair of boots and a pair of trainers and they’re borne brilliant. Customer service when I had a minor issue was quick, easy and personable!
January 20, 2026
A really good pair of boots
Simple to order, great (sale) price - a really robust, comfortable pair of boots & delivered in good time.
January 20, 2026
Third pair and won't be the last.
As a Vegan it's hard to find decent and cool looking foot wear.
I've now got three pairs of Palladium Boots and they're all fantastic..
Different colours and styles for different occasions.
They're well made and very comfortable (having wide feet I go a size up)
Great value especially if you drop on a sale.
Would definitely buy again.
January 19, 2026
Great!
Nothing much to say say other than I wanted a nice pair of boots from a brand I like and trust and delivered at expected date
January 19, 2026
Suspect quality
Haven't worn them yet, they seem fairly good quality, but the last pair of Palladium boots i bought the sole came away from one of boot after wearing them just a handful of times.
January 13, 2026
Yet again great quality and service
The item I bought is as great as my first pair just a different colour znd I would buy a third pair only they have run put of stock, but I will keep checking!!
January 13, 2026
The boots are easy to pull …
The boots are easy to pull on and stay firm on your feet with the elastic laces. They are also very waterproof
January 13, 2026
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