Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update 21st July - I received a reply from Customer Services, initially to say they couldn't contact the delivery company. When I responded to that email they replied saying I would receive a full... See more
Company replied
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and easy to use returns…
Great product and easy to use returns service
November 25, 2025
Not the fastest of suppliers
my order was fulfilled - I have had quicker service however
November 25, 2025
No boots, but payment has been taken
I've so far emailed customer services via the website form 3 times now. It appears you cannot speak to a human being via phone which would be more useful. We ordered on 29th November and still have not had even a despatch note or any indication of shipping. I note that it appears many who ordered around this time are still waiting too and they use the dreaded Evri, possibly the worst delivery service known to man. Would it be too much to ask Palladium to actually look into it and respond? It's showing as unfulfilled on the online account but the payment has been taken. I shouldn't have no responses at all to 3 emails!
update: I finally lost patience and emailed today with a lengthy epistle detailing how unhappy I was, the issue and that I would be emailing each day with it plus a customer service tip per day and upping it to 2/3 times per day until response was had, I copied this into French too! Lo, and behold I have a response, I have a refund as it is 'out of stock'. Quite why this could not have been dealt with earlier is beyond me. I am somewhat disappointed as I had planned to progress to sending pictures of HenryV and the Duke of Wellington but one must be happy with what one has!
November 29, 2025
Unprompted review
Very Good
Unexpectedly a straightforward process after reading some bad reviews.
Prompt arrival an good tracking.
No complaints in fact a very good all round experience
November 27, 2025
Great boots, terrible delivery service
I've worn Palladium boots for years and I have several pairs. They're extremely comfortable, and I can vouch for the weatherproofing of the WP versions and the warmth of the insulated versions. Unfortunately their service has been very slow (probably let down by EVRI, their incompetent courier) and I have not received the boots. I have received a request to rate them, but I can't because two weeks later, I've still not seen them. I've cancelled the order.
November 27, 2025
Love 💖 my boots
Comfy, elegant and very warm winter ice/snow grip boots …
Sand colour
Sized up ½ size to accommodate winter socks .
Love them 💖
November 25, 2025
All boots I bought are bang on and I…
All boots I bought are bang on and I love them !!!
November 25, 2025
I have not received the boots
I have not received the boots. And got acknowledgment that they had been delivered!
I’m still waiting to receive them. Where are they?
November 25, 2025
Boots have a flaw but they won't admit it.
Ordered because a friend of mine raved about them, they are comfy and waterproof and arrived quickly. BUT one of the boots has a really loud CLACK CLACK sound when I walk, they told me first to try different socks and to put in an insole, then they told me it wasn't a manufacturing fault. Really unimpressed. For £85 this is not on. One boot is fine, so how can the other be noisy? It's so bad I have to listen to music any time I go for a walk otherwise I'm so self-conscious. It drives friends mad when I walk with them. It's on dry ground, wet. It's walking uphill, downhill and on the flat. It's indoors and out. I'm NEVER buying from them again. Don't believe the bullsh*t.
December 1, 2025
Unprompted review
Great everyday boot
Amazing boots, so convenient with the drawstring. Was initially a little uncomfortable but soon broke in. Shipped from outside of UK but we’re here within a week.
November 16, 2025
Unprompted review
Breach of Contract
Placed an order over a week ago, payment has been taken but not even had an order confirmation to date. Emailed them on 3 separate occasions already and still not a single response to date. Sort it out please before legal action.
November 25, 2025
Unprompted review
Still waiting!
Ordered 3 pairs of boots on the 26/11/25. Received confirmation email of placed order. Have not received any delivery date and no reply to sent email on 1/12/25.
Update-finally got an email to say boots are being shipped!
November 26, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.