Palmetto Publishing Reviews 

1,091
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and professional staff for their helpfulness, patience, and supportive guidance throughout the publishing journey. The service provided is frequently described as exceptional, with many appreciating clear communication, personalized attention, and an efficient process. Reviewers are particularly impressed with the quality of the final product, noting their books were brought to life as envisioned, often with beautiful covers and layouts. However, some people were dissatisfied with aspects like sloppy or rushed work, missed editing deadlines, and insufficient feedback. A few customers also noted issues with post-publication support, such as e-book delays and concerns about global distribution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional and... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with the final outcome and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

Amazing people who are definitely dedicated to their work and yours. No issues, consistent communication,updates,emails and text. Palmetto Publishing is a company that you can trust. And finally,... See more

Company replied

Rated 5 out of 5 stars

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was i... See more

Company replied

Rated 5 out of 5 stars

All of my experiences with this organization have been outstanding! Anna Lynch, in particular, has been consistently helpful, responsive, and supportive throughout the entire process. She has been a p... See more


Company details

  1. Book Publisher
  2. Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,091)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

A+ for Communication

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was in the driver's seat the entire way. Palmetto took care of my numerous edits and changes along the way, and they brought my book to life. The final copy is exactly how I envisioned it to be.

April 2, 2026
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Reply from Palmetto Publishing

Thank you! We are so happy we were able to help your book come to life!

Rated 5 out of 5 stars

I am so thankful that I chose Palmetto Publishing Company

I am so thankful that I chose Palmetto Publishing to publish my memoir book. From start to finish they were there for me throughout the process. Danyel helped me choose the package that was right for me, and Natalie, as my project manager, was awesome. She responded to my emails immediately, helped me with format, answered all questions completely, and gave me support. I highly recommend Palmetto Publishing.

April 16, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much! We truly appreciate you!

Rated 5 out of 5 stars

It takes a village …

It takes a village to take a book from one’s mind to a book which adds another dimension to the ideas and purpose of the writer. From the beginning, I felt like every person I dealt with at Palmetto Publishing was on my personal team to make my experience a heartfelt success. Thanks to everyone who.

April 7, 2026
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Reply from Palmetto Publishing

It truly does! I am thrilled we could bring your book to life!

Rated 5 out of 5 stars

Very Helpful

The company is always ready to answer any questions and provide help when needed. The process was explained in a simple manner and I was able to make any adjustments easily.

March 27, 2026
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Reply from Palmetto Publishing

Thank you so much! We really appreciate you!

Rated 5 out of 5 stars

Running Roads and Rivers

After writing my manuscript, I didn't know where to begin. Palmetto Publishing helped me through every step. They kept all of their promises, stayed in touch, were readily accessible and easy to communicate with. Everyone was meticulous and professional. My team cared as much as I did that everything was right. I can't imagine using anyone else. Even after publication I feel I can still seek thier advice. Should I write another book I will be going to Palmetto Publishing. Simply can't say enough about how well everything went and how excellent they are.

March 26, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words! We appreciate you!

Rated 4 out of 5 stars

To Palmetto Publishing

To Palmetto Publishing, I offer my sincere thanks. Their steadfast presence, discerning eye, and tireless commitment breathed life into my book (Escape from Bakwas) and carried it gracefully into publication.

April 2, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words!

Rated 5 out of 5 stars

Great Publishing Company

Palmetto worked with me one on one to ensure that my first book would reflect my vision. The staff were easy to work and helpful when I asked questions. Shoutouts to Nick and Oliva for helping me through the process. I am hopeful to work with these two again in the future.

April 3, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words! We truly appreciate you!

Rated 5 out of 5 stars

Very helpful

Very helpful! They helped me navigate everything with ease. I am very happy with my experience publishing my first children's book. The process was very professional and in a timely manner.

April 2, 2026
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Reply from Palmetto Publishing

Thank you so much for trusting us with your book!

Rated 5 out of 5 stars

Awesome

Everyone I have talked with has been extremely helpful & pleasant. Anna & Danielle. Special thanks to Anna for her patience.

March 25, 2026
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Reply from Palmetto Publishing

Thank you! They truly are the best!

Rated 5 out of 5 stars

Palmetto Publishing Exceeded My Expectations

Palmetto Publishing is an AMAZING company that I highly recommend to anyone pursuing their dream of writing! I just completed publishing my first children’s book, and they guided and encouraged me every step of the way. Their consistent communication and availability exceeded my expectations. I cannot wait to continue my writing journey with PP by my side!

March 24, 2026
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Reply from Palmetto Publishing

Thank you so much! We sincerely appreciate you!

Rated 4 out of 5 stars

Palmetto is amazing!

Palmetto is amazing!! I have published two books with them so far. They are professional and reasonably priced.

Everyone is so kind and if you are just starting out, they will help navigate you through every step.

I get my royalties on time and anytime I need a breakdown from them they are happy to share them with me. Palmetto is honest and open every step of the way. I am so glad I found them!!

I gave them four starts because let’s face it, no one is perfect. But Palmetto is close!

March 23, 2026
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Reply from Palmetto Publishing

Thank you for your kind words! We are here to support you every step of the way!

Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would.
I paid nearly $4,000 to this company based on what was promised, and what I received did not match those promises. That alone is unacceptable.
From the beginning, I clearly explained in detail the services I needed. I trusted that this would be handled professionally, but that did not happen. I was later told that their editing does not include organizing the book, structuring pages, or putting the content in proper order, and that only minimal editing would be done. That is not what was communicated to me upfront.
When I requested a refund, communication became frustrating. My emails were responded to only once, while the rest went unanswered. Instead, there were repeated attempts to push communication to phone calls rather than responding in writing, which avoids clear documentation.
I was in contact with individuals identifying themselves as Ally, Lilly, and Abby as part of the team. Despite this, there was no consistent follow-through or resolution. In particular, Lilly confirmed limitations of the service after the fact that directly contradicted what I was led to believe.
This entire experience has felt misleading and extremely unprofessional, especially considering the amount of money involved.
I would strongly urge anyone considering this company to take a step back and do their research before moving forward. Do not rush into any agreement.
I’m sharing this so others don’t go through what I did.
- Afraid to contact another company to help me with edit service. 💯 afraid that I'm going to get the sane experience.
Patricia G. - I really loved the girls then this...So frustrated 😠 😡

January 9, 2026
Unprompted review
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Reply from Palmetto Publishing

Patricia, we’re truly sorry to hear about your experience and understand how frustrating this situation has felt.

We want to clarify that your refund was processed and sent on March 6. Accounting and I have sent over the information to where it was sent to. If you have not seen it reflected on your end, please let us know so we can help track it down right away.

We also regret that there was any confusion regarding the scope of editing services. Line Editing includes reviewing the tone and organization of the story, making suggestions to help sentence flow, and making some grammatical suggestions. After editing, the interior stage is where we lay out each individual page. Clear expectations and consistent communication are extremely important to us. We are always happy to put information in writing.

We appreciate you sharing your experience, and we’re sorry this process caused you stress.

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