Palmetto Publishing Reviews 

1,091
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and professional staff for their helpfulness, patience, and supportive guidance throughout the publishing journey. The service provided is frequently described as exceptional, with many appreciating clear communication, personalized attention, and an efficient process. Reviewers are particularly impressed with the quality of the final product, noting their books were brought to life as envisioned, often with beautiful covers and layouts. However, some people were dissatisfied with aspects like sloppy or rushed work, missed editing deadlines, and insufficient feedback. A few customers also noted issues with post-publication support, such as e-book delays and concerns about global distribution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional and... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with the final outcome and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

Amazing people who are definitely dedicated to their work and yours. No issues, consistent communication,updates,emails and text. Palmetto Publishing is a company that you can trust. And finally,... See more

Company replied

Rated 5 out of 5 stars

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was i... See more

Company replied

Rated 5 out of 5 stars

All of my experiences with this organization have been outstanding! Anna Lynch, in particular, has been consistently helpful, responsive, and supportive throughout the entire process. She has been a p... See more


Company details

  1. Book Publisher
  2. Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,091)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

The Palmetto Team is Incredibly Talented & Hard Working

The Palmetto Publishing Team is an incredibly talented and hard-working group of individuals that meets the needs of their authors. Beginning with Nicole who sets the table and the programs, Sophia, who was my right-hand contact for all Chapters, changes, edits, and closing out the book publication, she always returned emails and scheduled calls on time. I am currently working with Rachael to monitor monthly sales with pricing adjustments, while Brenna has been contracted for 6-week social media marketing campaign that is in Week 2. I couldn't have selected a more talented and collaborative team of professionals to assist with my book needs. Jack, the CEO of Palmetto Publishing, is reachable and returns emails as well. Communication and Collaboration is at the foundation of Plametto Publishing.

March 31, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much! We have loved working with you!!!

Rated 1 out of 5 stars

This company is a scam

This company is a scam — beware of money hungry vanity presses!

Writing this on behalf of my wife, who used this company for her first book. PLEASE save your money. She paid around 8k upfront(of course, they charge you first and then pass you off) and was then passed between three different project managers before even getting halfway through, basically starting over each time because they can’t seem to keep employees.

The editing was especially frustrating:
you’re essentially asked to do your own edits and it’s framed as “creative control,” which is wild considering how much you’re paying. The lack of professionalism across the board was jarring, from communication to missed details. Overall, it felt like a lot of money for very little actual support. Look elsewhere.

February 12, 2026
Unprompted review
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Reply from Palmetto Publishing

We take feedback seriously, but we also believe in being transparent with our community.

This review is part of a broader pattern we’ve recently identified—multiple similarly worded posts appearing across platforms in a short timeframe, often containing inconsistent or unverifiable details. While we celcebrate everyone’s right to share their experience (positive and negative), coordinated or misleading campaigns don’t reflect the reality of how we operate or the experiences of the many authors we work with every day.

For clarity:

Our process is collaborative by design, giving authors creative control while providing professional guidance at every stage.

Project Managers take detailed notes, use file sharing systems, and organizational tools to constantly ensure consistency and accountability.

Editing services are performed by experienced professionals, with author input incorporated—not replaced.

We’re always open to constructive, verifiable feedback and encourage any client with concerns to reach out to us directly at allie@palmettpublishing.com or (843) 648-9691 so we can review and resolve the situation appropriately.

Our commitment remains the same: helping authors bring their work to life with transparency, professionalism, and support.

Rated 1 out of 5 stars

Pay-to-Play Vanity Press—Save Your Money

Palmetto Publishing brands itself as “author-centric,” but in reality operates as a pay-to-play vanity press. Authors pay large sums for low-quality services, including outsourced and underpaid design/editing work, minimal editorial standards, and marketing that is mostly AI-generated by bots. Every service is marked up double or more for profit. Save yourself the money and go directly through Amazon Kindle Direct Publishing or IngramSpark to publish without paying a cash-grab middleman.

Once your book is live, support largely disappears. The promise of “global distribution” is misleading and does not lead to real discoverability or sales. Most authors earn only $1–$100 in royalties after investing $1,000–$20,000. The so-called “Director of Author Success,” often cited in responses to negative reviews, functions more as the director of author pacification.

They may claim they “have no record” of working with you if faced with these issues in their reviews; this is only a tactic to dismiss criticism, not a reflection of reality. The only positive reviews appear to come from strategically timed requests sent by managers before they take your money and ghost you—likely an effort to attract new, unsuspecting customers.

Do yourself a favor and do not do business with this publisher!

January 23, 2026
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Reply from Palmetto Publishing

We take feedback seriously, but this review raises concerns about its authenticity and intent.

The language and claims presented here closely mirror common talking points used by competitors of hybrid publishing models, rather than reflecting the experience of a verified Palmetto Publishing author. In particular, the sweeping generalizations do not align with how our company operates or how our authors engage with us.

Palmetto Publishing is transparent about being a hybrid publisher. Our authors choose to invest in professional services—editing, design, and marketing—while retaining significantly higher royalties and full creative control compared to traditional publishing. These services are not “outsourced and underpaid” as suggested, but handled by experienced professionals who collaborate directly with our project managers and authors throughout the process.

We also strongly dispute the claim that support “disappears” after publication. Our team remains available to guide authors well beyond launch. Additionally, “global distribution” refers to availability through major retail and wholesale channels; like any publishing path, discoverability ultimately depends on factors such as marketing effort, audience, and genre—not just distribution alone.

If this reviewer is indeed a former client, please contact us directly so we can address any specific concerns that you may have. However, given the tone and nature of this post, it appears more likely to be a generalized critique rather than a genuine customer experience. For example, https://www.trustpilot.com/reviews/69a269d40a85307ae8247188, when addressing this review, we were able to identify the specific situation and provide support to help remedy the issue.

We remain committed to providing authors with a supportive, transparent, and professional publishing experience.

Rated 4 out of 5 stars

PALMETTO has positive energy

PALMETTO professionals have a positive energy in my interactions with them. The company offers a number of creative ways to promote the book. The editorial staff, i.e. those who review the text, seem to be unfocused. This was my second book and I would take my future books to PALMETTO.

March 26, 2026
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Reply from Palmetto Publishing

Thank you so much! We truly appreciate you!

Rated 5 out of 5 stars

Very professional, very helpful

They the process very seamless for me. I've thoroughly enjoyed working withl Palmetto publishing, and the end result was far more than what I expected.

March 25, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words!

Rated 5 out of 5 stars

Knowledgeable, Patient and Effective!

The extraordinary, caring staff at Palmetto Publishing were instrumental in getting a challenging book to press. I should have come to this Company first;
I will be staying with them!

They were extremely helpful and patient for this first-time Writer.

This is one of those cases where we need more Stars!

March 25, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words! We are thankful for your trust in us!

Rated 5 out of 5 stars

Palmetto Publishing rocks!

Mary Banco is a wonderful young lady who has made my first publishing experience a sheer delight! I cannot recommend Palmetto Publishing highly enough!👍

March 27, 2026
Unprompted review
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Reply from Palmetto Publishing

Mary is amazing! Thank you so much for trusting us with your publishing journey!

Rated 5 out of 5 stars

Brenna was wonderful

Brenna was wonderful! She guided me through the entire marketing process. My author name and business has gained great viewership through social media. As a new indie author, I appreciated her support. Even though they do not market through TikTok, her associate, Mary, guided me on how to get started. I am impressed by Palmetto Publishing and hope to use them in the future for publishing more books.

March 26, 2026
Unprompted review
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Reply from Palmetto Publishing

Brenna and Mary truly are the best! Thank you so much!

Rated 4 out of 5 stars

Great publishers

Both the Project manager and everyone associated with the company were honest and courteous. They were truthful and provided details prior to any contract being presented. Each phase of my publication process was supported and defined by my project manager Anna Lynch who was seminal in me being able to publish my finished work. Excellent publishing house.

March 25, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much! Anna is awesome!

Rated 5 out of 5 stars

A five-star first day of Spring it is indeed!The staff is wonderful and eager to…

The staff is wonderful and eager to make sure all is going well.
Thay are knowledgeable and careful not to try and "milk" an author with cost enhancer schemes like most others seem to be programmed to do.
Best of all, they adhere to the 100% creative control necessary for a serious author in order for him or her to grow.
If the positivity continues at this level of professionalism blended with down-home enthusiasm and sincerity, count on me to submit the sequel only to Palmetto.
A thousand thanks and let's keep moving forward!! :)

March 16, 2026
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Reply from Palmetto Publishing

Thank you so much for your kind words! We truly appreciate it!

Rated 5 out of 5 stars

As an author

As an author, I have used other publishing companies and found the difference in Palmetto Publishing. I have been with Palmetto Publishing for a few years and 3 books now.
Whenever I have questions or need a quick response, they have been able to accommodate my requests.
The connections are professional and courteous.

March 10, 2026
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Reply from Palmetto Publishing

Thank you so much!

Rated 5 out of 5 stars

A Big Thumb's Up For Palmetto

We are almost at the finish line for publication of my book Disposable Lives: The Animal Crisis Paradox. To say my experience with Palmetto has been great is an understatement. They have all been such a delight to work with. Tony, Brenna, Olivia, and the rest of the team make the process smooth sailing from start to finish.

I highly recommend Palmetto Publishing if you are considering bringing your book idea to life and turning your vision into a reality for readers.

March 12, 2026
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Reply from Palmetto Publishing

Thank you so much for trusting us with your book!

Rated 5 out of 5 stars

Julia and Cassie were awesome!!

Julia and Cassie were awesome!!! They never rushed me through anything,always answered any and all questions I had and did an amazing job helping me with my first book!!! When I write my next one I will be using them again.

March 5, 2026
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Reply from Palmetto Publishing

They really are the best! Thank you so much!

Rated 5 out of 5 stars

Palmetto Publishing did an AMAZING job on EVERYTHING!!

Palmetto Publishing did an AMAZING job ALL the way through on my book project "HUSKER DOMINATION"! I spent 5 years writing the book and did all of the writing & editing. Palmetto Publishing took over and really did a great job inserting the print & photos as well as the cover design and getting the Author Bio done up front. They REALLY stepped up during the marketing phase through AMAZON & Barnes & Noble Books!!! 5 stars all the way around! SUPER HAPPY to have worked with them! HIGHLY SUGGEST Palmetto Publishing to first time authors as well as anyone else new to the industry

March 6, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much! We are so happy that you trusted us with your book!

Rated 5 out of 5 stars

Anna Lynch and Olivia McCarren were…

Anna Lynch and Olivia McCarren were great in bringing Dreamer of Short Stories-Revisited, throughout the process to completion. It was my pleasure to work with them on my projects.

February 12, 2026
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Reply from Palmetto Publishing

They truly are amazing! Thank you so much!

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

The person who was supposed to oversee my project went on vacation. The person who was supposed to take it over didn't. At least, that was what I was told. The second person assigned to me couldn't guarantee a publication date. Even after it was published, there were problems. The company couldn't get the text right on listings with online distributors. Palmetto - like the nasty roaches their company is named for - is best avoided.

ADDITION: Palmetto contacted me after this review was posted to question where the listing was still incorrect. Apparently, the incorrect listing has been corrected on the major sites. As irritating as the incorrect listing information was, the real problem was that I had timed the publication for a Halloween promotion. Palmetto failed me. Their representatives are always very friendly and pleasant. Results, though, fall short. Because I couldn't be guaranteed a delivery date (ON A BOOK I SUBMITTED A FULL MONTH EARLY TO ALLOW FOR ANY DELAYS) the roll-out was negligible.

August 6, 2025
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Reply from Palmetto Publishing

Good afternoon,

It was a pleasure speaking with you today. I’m sorry for the frustration caused by the listing issue. Once you let us know the website that did not update their system, we will put in an urgent support request to get this resolved as quickly as possible.

While we work hard to ensure updates are reflected properly across all platforms, occasional system errors can occur.

We’re always here to support you.

Thank you!

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