Pamaheart Reviews 

153
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I received good customer service from Pamaheart, when they replaced a blanket that I had ordered. The first blanket that I received had some dye damage on it. The blanket was soft and beautiful and... See more

Rated 1 out of 5 stars

Still after months of waiting I haven’t gotten anywhere with these people. It’s horrible!!! Still waiting on my refund to my credit card. They said they would refund me but couldn’t refund to my origi... See more

Rated 5 out of 5 stars

Love my new Halloween Tee-shrit! Great quality of product. Shirt runs true to size. Order/Shipment/Delivery ran smooth and quickly. Great communication. Turned around and bought two more Halloween shi... See more

Company replied

Rated 3 out of 5 stars

I ordered 2 blankets in early Nov. as Christmas presents for my 2 daughters. One promptly arrived on Nov. 15th. I contacted customer service, to inquire about the 2nd blanket. It took over a month (De... See more

Company replied

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3.2

Average

TrustScore 3 out of 5

153 reviews

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3.2

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(153)

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Rated 5 out of 5 stars

the most beautiful wallet and…

the most beautiful wallet and inscription for my grandson.

May 10, 2023
Unprompted review
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Reply from Pamaheart

Thank you for taking the time to leave a review! We're thrilled to hear that you are pleased with the wallet and the inscription for your grandson. We take great pride in creating beautiful and meaningful products that our customers will cherish for years to come. It's wonderful to know that we have succeeded in this goal for you. If you have any further feedback or suggestions, please don't hesitate to let us know. We appreciate your business and hope to serve you again in the future.

Rated 5 out of 5 stars

Best T-shirt Ever!!

This is one of the best purchases I have made online. The reaction from my husband when he received it was pure joy and happy tears. (I've only seen him cry a couple of times in 38 years). I will be ordering additional shirts as I feel he will want to wear this one daily lol. The order was just as it looks online, true to size, quality material and I received the order incredibly fast.

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Second time ordering from Pamaheart and…

Second time ordering from Pamaheart and both times I was extremely happy with my orders! Plus they both came in a timely manner! Definitely will be ordering from them again!

May 1, 2023
Unprompted review
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Reply from Pamaheart

Thank you so very much for sharing your positive experience with us! We will try our best to keep up the good work.

Hope to serve you again soon!

Rated 1 out of 5 stars

I ordered a Thin Blue Line product

I ordered a Thin Blue Line product, car seat covers, and gave this company $70 of my hard earned money. The product finally arrived and looks NOTHING like the picture. Furthermore it is a cheap graphic on a superthin piece of cloth. I contacted the company and they offered me $12 (20%) back. UNACCEPTABLE!! THEIR POLICY states if the product looks nothing like what is ordered, they can do a full refund! DO NOT BUY FROM THIS COMPANY!

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

I seldom write reviews but after…

I seldom write reviews but after reading some of the poor reviews, I felt compelled to write my own. I'm always hesitant when I order from a Facebook ad because I've ordered and found that the company is overseas and runs much smaller than a normal US size and often is 100% cotton. However, I really wanted this item for my husband for Father's Day. I did NOT read all their CLEARLY written shipping/return policies so when I thought it was taking a long time, it was actually sent exactly as stated in their policies. I ordered on a Saturday and I received the product in 10 business days--so that was faster than their guidelines allowed. I ordered the heather gray because it was only 50% cotton. It looks perfect and the size looks exactly right!! I won't know exactly how it fits until Father's Day but I know positively that my husband is going to LOVE his Papa shirt! I will definitely order from this company again. We're used to 2-day Amazon deliveries. Sometimes it's worth the wait and this definitely was! Thanks, Pamaheart!

April 15, 2023
Unprompted review
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Reply from Pamaheart

We wanted to take a moment to express our gratitude for your 5-star review of our shirt. It means a lot to us that you took the time to share your positive experience and we are thrilled to hear that you are happy with your purchase.

We also hope that your husband will love the shirt as well, and that it will meet his expectations. Thank you for choosing our company for your clothing needs, and for your continued support. We appreciate your business and look forward to serving you again in the future.

Best regards,

Rated 5 out of 5 stars

I ordered a t-shirt and sweatshirt with…

I ordered a t-shirt and sweatshirt with customized names. Customer service reached out to check the names. Shipping and delivery was much faster than expected and the items are good quality and look great! I will order from this company again.

March 30, 2023
Unprompted review
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Reply from Pamaheart

It's always a pleasure to hear from satisfied customers like you. Thank you for your kind words and for making our day brighter with your appreciation of our shirts.

Hope to serve you better next time!

Rated 2 out of 5 stars

Not satisfied with the item

Not satisfied with the item. The one good thing is it hot here faster than said. The key chain looks very cheap. Only one side was covered with plastic shield. The cutting of the plastic edges isn’t even nice. The firemen idea is a great idea but you need to make it look better. A more finished look is necessary. It woulda been better if both sides had been covered with that clear shield. Not worth the money.

December 29, 2022
Unprompted review
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Reply from Pamaheart

Thank you for letting us know.

We're so sorry to hear that you're not really pleased with the item received. However, that's how you make it when putting the item into the cutting machine. That's why one side is rougher than the other. There's no way to make them both clear. We sure will improve our techniques in the future.

Hope to have a chance to serve you again.

Rated 3 out of 5 stars

Late Order

I ordered 2 blankets in early Nov. as Christmas presents for my 2 daughters. One promptly arrived on Nov. 15th. I contacted customer service, to inquire about the 2nd blanket. It took over a month (Dec. 22nd), for the 2nd blanket to eventually show up. However, Pamaheart did work with me throughout the process. I think their shipping process needs improved, as looking at other reviews, it appears others have also experienced issues.

November 15, 2022
Unprompted review
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Reply from Pamaheart

Hi there,

We're so sorry if you are not satisfied with our service. However, please note that both orders were marked delivered by the post office. Normally, we cannot replace/refund anything in this case but we have tried our best to replace a new one for you. The turnaround time during the peak season was obviously longer so we hope you could understand.

Thank you and hope to serve you again soon!

Rated 2 out of 5 stars

Order #159410

Your product is nice but your customer service is terrible. I placed and order and paid for 2 day shipping. I didn't learn that it takes 5 to 7 days for production and the its shipped. I sent 3 seperate emails trying to either cancel my order or change my shipping but nobody responded. If you do order from here, order it about 3 weeks before you need it

December 21, 2022
Unprompted review
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Reply from Pamaheart

Hi, we're so sorry about this.

However, before you order, we did show a clear shipping policy and it indicates that we need about 5-7 business to prepare your order regardless of shipping method you choose. Please note that we're a print-on-demand company so the item will only be made once you place the order.

Also, we cannot cancel any order after it was put into production (this was included in our cancelation policy).

Hope you understand.

Rated 1 out of 5 stars

I have not made a purchase

I have not made a purchase, but I have made a decision in this company and their customer service. Due to their own responses to these unhappy customers, I must say I will not be shopping here. This is why I always pay through PayPal when they do something like this company is doing I can get my money back.

December 21, 2022
Unprompted review
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Reply from Pamaheart

Hi, we're so sorry to hear that. However, if you have not doing business with us, please delete the review.

Thank you!

Rated 1 out of 5 stars

Just garbage

Did not receive everything AND the personalized items were not the same as described. It’s illustrated as 3 dimensional and I got a flat piece of plastic

December 17, 2022
Unprompted review
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Reply from Pamaheart

Thank you for letting us know.

We're so sorry to hear that you're not pleased with the item received. However, in our description on the website, we did note that the item is printed on two side and it's not 3D. We also include a video to show you how it looks like.

Once again, we apologize for this inconvenience.

Rated 1 out of 5 stars

I placed an order #PA158900 a few days…

I placed an order #PA158900 a few days ago and it went through PayPal but with an odd hiccup. There were two charges made for different amounts than the quoted cost. I have not received any confirmation of my order either. I have tried to send emails and use a terrible chat option with absolutely no contact back from them. Seems like a terrible website and company. I would stay away from using this site.

Update: I did end up receiving the blanket that I ordered and all the charges worked out properly. I never did get any response to my emails or chats when I was asking for updates. To their credit, my wife loves the blanket. It is well made.

December 16, 2022
Unprompted review
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Reply from Pamaheart

Hi, We're so sorry to hear that. However, we didn't see any email from you and the chat might not work at that time.

About the payment, this was an error from PayPal as we didn't charge or receive any additional money. Please kindly check your balance to see if the money was actually deducted. The pending payment should disappear soon.

We hope you can check again and update in this review.

Thank you so much!

Update: If everything is good now, can you please edit the star reviews? We're so sorry to hear that there was no response to your email but sometimes it was not delivered :(

Hope you understand.

Rated 2 out of 5 stars

I paid for two day shipping and it's…

I paid for two day shipping and it's been over two days and my products haven't even gotten out of quality checking, what's the problem? I've emailed and asked for a refund of the 39.99 for two day shipping and haven't received a response to that as well. So far your company is bating Zero.

December 13, 2022
Unprompted review
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Reply from Pamaheart

Hi Ray Loveless,

Thank you for being so patient.

We know you're disappointed but please note that we still need time for production regardless of the shipping method you choose and it will not include weekends and holidays. Your order was finished and shipped on Dec 13th and is expected to arrive tomorrow. It only takes 6 days in total for production and shipping time.

We've sent the tracking information to your email so please help us check it again.

Thank you for you understanding.

Rated 1 out of 5 stars

DO YOUR HOMEWORK BEFORE BUYING

DO YOUR HOMEWORK BEFORE BUYING!
Horrible customer service! I ordered a blanket for an anniversary present. They took the money out immediately and it says it was shipped on 12/04/2022 I have yet to receive it! When I try to follow up with UPS they tell me the sender has to file a claim, all I get is an automated response! Guess that 78.19 is a goner 😡I have yet to hear from anyone to fix the problem!

December 12, 2022
Unprompted review
Pamaheart logo

Reply from Pamaheart

Thank you for letting us know.

We're so sorry to hear that you have not received the order. Please let us know your order number so we can check again for you. The normal turnaround time for blankets is about 12 business days so if it's still in our timeframe, please wait for the tracking to be updated. Also, you can reach us at contact@pamaheart.com.

Hipe to hear from you!

Rated 1 out of 5 stars

Terrible site!

!WARNING! stay away from this site, I paid for overnight on a blanket it’s been 6 days, still no blanket. Email contact is definitely automated, absolute shame this blanket was gonna be a gift, instead it’s turning into a headache.

September 6, 2022
Unprompted review
Pamaheart logo

Reply from Pamaheart

Thank you for letting us know and we're really sorry to hear that.
Normally, we still need time for confirmation and production regardless of the shipping method you choose, which will not include the weekends. Your order should be ready to be shipped after about 5 business days, not counting the day you placed it. Therefore, if the item is not sent out in our time frame, please let us know and we will definitely refund you the money for the express shipping.
Once again, we truly apologize for this unhappy experience and hope that we could make things right for you!

Rated 5 out of 5 stars

Excellent product

I've received the shirt for Mother's Day and it was beautifully designed and printed. Couldn't ask for more and definitely come back next time!!!

April 9, 2022
Unprompted review
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Reply from Pamaheart

It's always a pleasure to hear from satisfied customers like you. Thank you for your kind words and for making our day brighter with your appreciation of our shirts.

Rated 1 out of 5 stars

READ THE FINE PRINT - NO REFUND POLICY

My husband ordered a blanket from this company ... after receiving it and seeing that it's not anywhere near the quality you would expect for $50 plus dollars plus it sheds something terrible we are trying to return it ... apparently they don't accept returns. Granted my husband should have read the fine print but what company doesn't accept returns?! They say that it was sold as personalized but there is no personalization added so they could very well put it back on the shelf and resale it to some other sucker. Anyway, HORRIBLE customer service!

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

Decietful business practice

Don't buy anything from Pamaheart. I bought a blanket from them it's not personalized but they say it sold as personalized so they will only give a 20% refund on a return. Yeah like I would ever buy anything from you again. I guess the 20% refund is what that piece of crap overpriced blanket is really worth.

April 5, 2022
Unprompted review
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Reply from Pamaheart

Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. However, please note that, our blankets are customized but we didn't see any personalization in your order and didn't hear anything from you about changing it. In this case, the best thing we can do is to offer you 20% refund and 20% discount for your next order. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Pamaheart

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