I received good customer service from Pamaheart, when they replaced a blanket that I had ordered. The first blanket that I received had some dye damage on it. The blanket was soft and beautiful and... See more
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Still after months of waiting I haven’t gotten anywhere with these people. It’s horrible!!! Still waiting on my refund to my credit card. They said they would refund me but couldn’t refund to my origi... See more
Love my new Halloween Tee-shrit! Great quality of product. Shirt runs true to size. Order/Shipment/Delivery ran smooth and quickly. Great communication. Turned around and bought two more Halloween shi... See more
Company replied
I ordered 2 blankets in early Nov. as Christmas presents for my 2 daughters. One promptly arrived on Nov. 15th. I contacted customer service, to inquire about the 2nd blanket. It took over a month (De... See more
Company replied
Company details
Contact info
Pamaheart, 234 Front St, 3rd Floor, 94111, San Francisco, United States
- contact@pamaheart.com
- pamaheart.com
3.2
Average
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Teen birthday gift
It arrived on time for my granddaughter's birthday, she loved the gift.
March 21, 2022
Unprompted review
Reply from Pamaheart
Thank you for shopping with us. We received your feedback on our product and nothing is greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon
Thank you so much
I can't complain about one thing
I can't complain about one thing. I ordered the 80x60 blanket with my daughters name on it on a Monday. I did pay for the 2-3 day shipping and it was on my doorstep on Thursday. Just in time for her birthday. I will be ordering other items from your site again.
March 18, 2022
Unprompted review
Reply from Pamaheart
Nothing is greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon
Thank you so much
Blankets are very small
Blankets are very small, picture is misleading. I ordered a blanket for my wife and it barely covers from the knees down. They will not give a refund or a bugger replacement. Blanket is now in the closet for keepsake, won’t be able to use it. Do not buy the blankets.
March 15, 2022
Unprompted review
Reply from Pamaheart
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. However, please note that, we have 3 sizes for blanket are small (30x40), medium (50x60) and large (60x80). In this case, please contact us via our emergency email: contact@pamaheart.com. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Pamaheart
Do not do business with this company
I purchase frequently online. NEVER will I recommend or purchase from pamaheart again. This was the most stressful and least rewarding transaction. I feel I was extremely overcharged and the company communicated horribly with me about my order. Claimed it got lost in transit when it was never received by the shipping company. I paid extra for fast shipping and purchase date was January 20th did not receive until Feb. 2nd. This company is an embarrassment. Absolutely the worst.
February 2, 2022
Unprompted review
Reply from Pamaheart
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Pamaheart
Wonderful experience
Wonderful experience! Everything was perfect and they made awesome gifts. Everyone love them!
December 29, 2021
Unprompted review
Reply from Pamaheart
Nothing is greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon
Thank you so much
Thank you
I ordered a blanket for my daughter for Christmas
Not only was it beautiful
It is perfect
It was sent so very quickly
I'm so very thankful to you for the quality and the care you show your customers
Look forward to ordering from you again thank you again...jeff
December 27, 2021
Unprompted review
Reply from Pamaheart
Nothing is greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon
Thank you so much
Reply from Pamaheart
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you.
Could you also let us know more about your order via our emergency email:contact@pamaheart.com to help us support your issue?
Thank you for being patient. Lots of love - Pamahearts
I Love my picture it’s perfect
I love my picture I didn’t quite know what to expect and it is BEAUTIFUL! I am going to buy more for my friends it’s absolutely gorgeous! Hung it straight on the wall!!
November 25, 2021
Unprompted review
Reply from Pamaheart
Nothing is greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon
Thank you so much
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. They do not accept returns. I ordered a wall hanging that cost $169 and can return it in the original packaging (and perfect condition) but they won't let me. Ordered 1 week ago. Just did not look right. I never imagined that they did not accept returns. Second post after reading company reply:
At no time during the purchasing process was I notified that my purchase was not refundable or that it was a final sale. I will update this review if Permaheart makes any concessions after “consulting with their team.”
November 10, 2021
Unprompted review
Reply from Pamaheart
We are so sorry to hear that you have a bad experience. After checking, we found that the item you got is totally similar to our production.
Items purchased from PAMAHEART are custom-made and printed just for you. Returns cannot be offered unless the item is defective. So, please understand for us
We also put our policy on our website <3 But I will also discuss with our team about an issue
We always try our best day by day to become better <3 <3
Thank you
Great Gift
Was hesitant from ordering from here since I never heard of it before but i received the shirt earlier than expected and It was perfect! Just as I was hoping. Was a present for mother in law and she absolutely loved it! They are Gildan brand shirt which are great shirts/material. Customer service was great as well and kept contact when I needed help. 5 stars!! Will be ordering from here again. Makes a great gift.
October 9, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support and hope to serve you soon <3
We have ordered shirst from Pamaheart
We have ordered shirst from Pamaheart. Love my shirts. They are beautiful the color is bright. Had my grandaughters name on them . Perfect i will order again and again. Thank you so much.
PAMAHEART.
Annette and Donald ❤
September 28, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support and hope to serve you soon <3
No shirt arrived
Ordered a shirt July 28, 2021 for overnight shipping. It’s now Sept 7, 2021 and still no shirt. Trying to get in touch with customer service to no avail so far.
September 7, 2021
Unprompted review
Reply from Pamaheart
We are really sorry to hear that you haven't received your order yet. We understand that you are frustrated and would love to help make it up for you.
Please contact us and let us know more about your order by our emergency email: contact@pamaheart.com, so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy.
Thank you and deeply sorry.
Don’t buy from here!
Disgusting customer service, sent the incorrect size and blamed me for it, refusal to send the correct size… i can’t change site at the top, review is not for Pamaheart it is for pofily ….
August 24, 2021
Unprompted review
Reply from Pamaheart
We are really sorry to hear that you got received the wrong item. We understand that you are frustrated and would love to help make it up for you. We are doing our best to make it right for lovely customers like you.
However, could you let us know about your order and your issue via our emergency email: contact@pamaheart.com so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy.
Thank you and deeply sorry
Tshirt
Ordered my dad at shirt for his birthday. It was great. Arrived quicker than expected!
July 30, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support and hope to serve you soon <3
Love my new Halloween Tee-shrit
Love my new Halloween Tee-shrit! Great quality of product. Shirt runs true to size. Order/Shipment/Delivery ran smooth and quickly. Great communication. Turned around and bought two more Halloween shirts. Will continue to use this reliable company. Thank you pamaheart.com!!
July 26, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support. Please contact us via email: contact@pamaheart.com to get a special discount code for your next order <3 <3
Meaningful personalized tees
Ordered from this site twice now, on Mother's Day and Father's Day. These personalized t-shirts are so meaningful & great gifts! My mom, mother in law, father in law, and husband all loved their personalized shirts from this site. Sizes are accurate. Will use again!
July 3, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support. Please contact us via email: contact@pamaheart.com to get a special discount code for your next order <3 <3
Shirts are good quality and arrived…
Shirts are good quality and arrived faster than I expected. One had a mistake in the type of shirt, which they immediately rectified at no cost. Thanks, Pamaheart!
July 2, 2021
Unprompted review
Reply from Pamaheart
Awesome. Thank you for your support. Please contact us via email: contact@pamaheart.com to get a special discount code for your next order <3 <3
I’m still waiting for my t shirt
I’m still waiting for my t shirt, it’s been well over three weeks since I placed my order. Then today I received an mail asking if I would write a review. I would IF I ACTUALLY RECEIVED my order. Total cruel joke or I’m thinking it’s a scam.
June 21, 2021
Unprompted review
Reply from Pamaheart
We are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased orders for the Father's Day, the shipping unit has been overloading and is pushing every day to get your order in time. The respond time is being longer than usual because of the high amount of tickets. Please be patience!
Besides, could you also contact us and let us know your order number by our emergency email: contact@pamaheart.com so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy.
Thank you and deeply sorry.
Bad Ordering Experience / Slow Delivery / DONT RECOMMEND
Ordered these for wife’s 1st Mother's Day, 10 days before to be precise. Based on information online, both were scheduled to arrive several days before Mother's Day which is why I ordered them. Well, they did not and arrived separately. One half the order arrived 3 days after Mother’s Day and the other arrived a week later. Totally disappointed and would not recommend to anyone.
May 25, 2021
Unprompted review
Reply from Pamaheart
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Pamaheart
My order has not been fulfilled
My order has not been fulfilled. I am still waiting on the matching onesie for my mother’s day present to my wife on her first Mother’s Day. This is unacceptable and I want a full refund. Your website was a complete let down and did not meet your customers expectations. My wife was so sad that she could not celebrate her first Mother’s Day in the way we planned. I feel that it is more than reasonable to refund my order. Mother’s Day is long over. Please refund my order
May 25, 2021
Unprompted review
Reply from Pamaheart
We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But don't worry, the other is on the way.
I also sent you a tracking number via email. As the tracking number, you can get it by May 25th
Thank you so much <3
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