Panasonic Official UK Store Reviews 

Bought a combi microwave NN-CF87 just over two years for £468. All worked fine until a couple of days ago when, after heating a bowl of porridge, we noticed that the inside "glass" floor was cracked. Contacted Panasonic customer services (twice - by e-mail and then called them), sent full details, photos, etc, only to be told that as this was not a manufacturing problem, they are unable to help and so gave me details of a repairer. No offer of help with cost, part exchange or anything. By the time I pay to get this repaired, I can buy a new alternative combi, which I will. Appalling/non-existent after sales service and how to waste almost £500 in two years.

I’ve always purchased Panasonic Inverter microwave. Last one died after 9 years of usage. I bought a Panasonic Inverted Microwave on 28th Dec. On first usage I realized that it makes a stange noice. But I did not pay much attention. Then one day in the monring while using the microwave I heard a big noise, when I opened the mirowave the thick revolving glass plate was broken into two halves. I was shocked to see that. Panasonic first refused that it was not covered under warranty then, after a little argument they got it collected on April 13 and since then I did not hear from them. When contacted on 2nd May, the staff on the phone were very rude and told us to contact the repair company DK Audio Visual Services. When I contacted them they had not done the repairs and neither did they try to update us. I told them to return the microwave. They committed to return today on 4th May, waited all day, they did not deliver or contact to update. Poor is understatement. Absolutely worst customer services. Not the service you expect.

Worst customer service
I have had a very negative experience with this company's customer service. They have been unresponsive and unhelpful, and I feel like they are doing everything they can to avoid helping me. I have dealt with other brands like Samsung, Sony, and Garmin, and all of them have resolved my issues within a week.

I am very disappointed with this company's customer service, and I would not recommend them to anyone.

Panasonic shaver, battery lasted less than 2 years. Panasonic didn’t want to know. Shavers should last 5-15 years

Everything that could go wrong did!!! Worst online service I’ve had since I tried a Chinese website! I ordered a tv that was advertised by email. I was then emailed to advise that the product had been dispatched with details of the courier and a delivery date. It did not arrive and after several very long phone calls to Panasonic with little affect other than advising a delay then to be emailed that the order had been cancelled.

I’ve always purchased Panasonic flatbed combi ovens and never previously had a problem.Feb 22 I purchased a top of the range combi steam oven directly from Panasonic (as they included a 5yr warranty). Feb 23 it stopped working correctly so I contacted them by phone and email. Panasonic then instructed their repairer who collected the oven but ten days after reporting the problem I’m told Panasonic haven’t authorised the repair and have failed to inform me. Not the service you expect.

Our previous Panasonic microwave K lasted just 4 years so I was reluctant to go back. But they dominate the UK market for flatbed units which are great - so when I saw they offered a 5 year guarantee on the £450 NN-DS59NBBPQ, I placed an order. But they don’t just send you the guarantee or even mention it at any further point, or how to get it. It took 2 hours of phone conversations with rather hostile call centres and really complicated online dealings with a separate Canadian company - including having to submit scans of receipt, photo of product label, serial number, order number, date of order, price paid - on and on - to actually register the guarantee. In other words regurgitate loads of info that Panasonic already had! They made it as obscure and difficult as possible. Why? This has really shaken my faith in Panasonic and they are definitely not on my preferred list for future purchases. The microwave looks ok. Control knob is a bit flimsy.

I had written two reviews about Panasonic and I can't see them now, even though it was confirmed as published,

I spent nearly £500 on a combination oven. Less than one year in, the plastic arm on one tray started to smoulder and give off acrid fumes, as well as dropping burning material on the floor.
I contacted their chat line, who told me that I would have to buy a new one because 'accessories are not covered by the warranty.' It (must have been a bot) then directed me to a page about warranties that doesn't mention this restriction. The bot then signed off by telling me to have a great day, Appalling.

Excellent service from a customer focused company.
I ordered my new camera Tuesday and Thursday it will be delivered £50 cheeper than listed due to extra 10% discount given and free delivery

What more can a customer expect or want.
Thank you very much

Panasonic direct UK had fooled me into returning a faulty Genius microwave, for a THIRD repair!! They said it would be for an inspection, only then could they offer me another solution to this sorry saga. This has been going on since April 2021.

My microwave has been away now for over 3 months with TVRS Glasgow, yes a TV and Video repair shop, that covers the entire UK for Panasonic repairs !!

Panasonic has offered me a 5%- 10% discount on another microwave from them, depending on what model I'd be stupid enough to buy from them again!!

Needless to say this is not acceptable.

I have asked for the microwave to be returned (after all they now claim this third time, that the fault cannot be replicated!!! Unbelievable, I've been without this microwave for over 7 months in total, and repaired twice, now no fault!! Panasonic are the worst customer service, and after sales company I have ever had the misfortune to buy from, and deal with.

I was told by Panasonic I have to liaise with TVRS Glasgow for the return of the microwave (after all it is MY property), I have, as often before, phoned them several times, and never ever is there anyone to deal with my requests, always saying "someone will call you with regards to the return" they NEVER do. Clearly I can see why Panasonic direct UK have them for their service and repairs, because they're as bad as themselves !!!

Utterly disgusted with both companies.

My advice, please stay away from them!!!!

This company is so difficult to deal with. My new Breadmaker needs to be returned. I recently purchased a new one to replace my aged Breadmaker, which although works perfectly( it’s the same model as my new broken one) is looking very worn and the plastic has cracked .
The new Breadmaker never worked properly, producing flat heavy loaves, but using exactly the same ingredients from the same packets my old one works perfectly. I phoned their tec. department and was told to try new flour, new yeast, lemon juice etc, it’s as though they can’t get their heads round that the ingredients aren’t to blame it’s the machine.
Eventually after several more calls they have agreed to collect the machine, which they have now booked two collections , neither of which turned up. Two days booked off work , complained but they say they are sorry and doing their best. Will not let me take it to be delivered by anyone else so I am now waiting for yet another collection. Maybe you could send me my replacement in the meantime? I asked. Apparently not,
that’s just too much to hope for.
Just don’t use them, it’s not worth the hassle, go to anyone else, they’ve got to be better.

Panasonic an awful company to deal with.
Bought a television as a Xmas present when unpacked was found to be damaged. The company not interested £339 wasted. Customer service terrible you can’t speak to anyone senior and just don’t want to know. Panasonic do not buy from !!!!!!

I bought a breadmaker from Panasonic and wanted to say how helpful the shopkeeper Nicki was with all stages of the process. She checked in to make sure that the order had arrived and liaised directly with the delivery company when there were problems with the product journey.

Fantastic Customer Service

I bought a Panasonic convection/grill/microwave oven 1 year and 3 weeks ago and it is now packed up working with a error message H98, I rang customer service and they was not one bit interested because it was 3 weeks out of warranty, I explained it had hardly ever been used and I would have expected it to last longer than a year! Total waste of money.

I have been using Panasonic products for years with Bread Maker, TVs, DVDs and Blu Ray Players, Microwave and a range of LUMIX lenses and my excellent G9 camera.
I have bought many Lumix cameras including most of the MFT offerings. GH4/GH5 produced since the original G1 and am a member of Lumix Pro.
Panasonic service, especially at Bracknell has always been excellent over the years, with superb attention to detail and prompt courteous service.
Well done Nicki. 😊

Had a fault with a personal trimmer and contacted the company via phone and webchat. In both cases, I was asked to send proof of invoice plus a picture of the blade. I did so. Never heard back. Every week I’d call up to see if a decision had been made - they’d pull up the case and tell me it had been escalated to another team. By week 3, I made a written complaint and informed the web chat handler who apologised and told me he couldn’t do anything.

5 weeks later still not heard nothing back from the original fault that I reported nor from the formal complaint I made. This is an international, well established global brand and their customer service is non-existent. I really am shocked.

For your information, I had a very similar issue at the same time with a beard trimmer that was made by Wahl - oh my god the contrast in how my case was managed! Wahl asked me for proof of invoice and within 48 hours made a decision and had sent me a replacement trimmer within 7 days of me contacting them.

I have never bought a Panasonic product until now - I never will again, simply because I would have no faith in their customer service offering to resolve the issue. I’m especially not willing to do that with an expensive product like a TV.

I was looking for a cordless phone and extensions to replace my existing phone which is largely defunct after many useful years.
I was expecting to receive an email with models, price and availability.
Instead I am sent an 03 phone number and told to call and speak to them.

Satisfaction I go a response straight away about my query really good

This review is about the excellent service I received from the "Shopkeeper" at the Panasonic Official UK Store whilst waiting to buy a specific latest model OLED TV. The process took several months whilst waiting for the new model to be manufactured and released. During this time the same Shopkeeper kept me fully informed of likely availability times, diarising and initiating contact as new information became available. The eventual purchase was equally well managed in the face of limited availability, and the transaction was completed smoothly through great and timely communication. Subsequent delivery was completed within a very swift timescale also. I honestly don't think I would have waited so long had it not been for this personalised service, and may have even missed out on the product's initial availability, without this specific customer care. Thank you!!!!