P&P Glass Ltd Reviews 

465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and skill, noting their excellent communication and non-pushy approach. The installation teams are frequently highlighted for their efficiency, tidiness, and attention to detail, ensuring a smooth process with minimal disruption. People are delighted with the high quality of the windows and doors, often describing the products as superb and beautifully made, leading to great satisfaction with the final results. However, some customers also noted minor issues, such as slight damage to decorations or needing a return visit for small adjustments like trim, indicating that attention to detail was not always exceptional.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Quality

People report positive experiences with quality, with many customers delighted with the finished windows and... See more

Product

Consumers are delighted with the product, with many expressing satisfaction with the finished windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First meeting with the salesmen was a good experience,all the different types of window explained well. The surveyor was excellent. He listened and then made several suggestions that we had not though... See more

Company replied

Rated 5 out of 5 stars

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ide... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of P & P glass. Very professional from start to finish, attention to detail second to none. The installation team had a first class work ethic and everything was complet... See more

Company replied

Rated 5 out of 5 stars

This is our second dealing with P&P we are so delighted with the finished windows they are awesome. The whole process Colton start to finish is first class - would highly recommend

Company replied


Company details

  1. Double Glazing Installer
  2. Door Shop
  3. Glazier

About P&P Glass Ltd

Written by the company

Contact Us View Our Range

Established in 1981, P&P Glass are a conscientious, award-winning window and door installation company with a traditional specialist glazing department.

Our experienced and professional consultants offer honest advice to assist you in achieving the best results for your home or project. We offer a full glazing service and are experts in glass balustrades, splashbacks, shower screens and mirrors.

Over the last 45 years we have expanded to have 5 window and door showrooms throughout the South East; offering the widest range of material options available.


📍 Guildford - P&P Glass – Visit to view our full range of products

📍 Esher, Battersea, Teddington & Reigate - TimberWindows – Visit our exclusive Timber focused showrooms


Contact info

4.8

Excellent

TrustScore 5 out of 5

465 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(465)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely round window

Very pleased with my double-glazed round window in its painted wood frame. The surveyor and fitter were both pleasant to deal with. Worth the wait.

July 3, 2025
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Reply from P&P Glass Ltd

Good afternoon - thank you for the lovely review - P&P Glass

Rated 5 out of 5 stars

Our story is simple enough

Our story is simple enough. We have a Victorian house and some of the windows were dead and had secondary glazing. We had quotes from 3 vendors all roughly coming in at 5k a window. We liked the approach and styles offered by P and P glass. The order was straight forward and the time lines accurate. The installation team were outstanding, their professionalism during the day second to none. A French family member also visited and said the work was excellent. They are so good in fact we are ordering another 3 windows. It’s not cheap but they deliver exactly what they say. We are very happy and happy to recommend the firm and personnel. I hope that’s helpful.

June 13, 2025
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Reply from P&P Glass Ltd

Good morning,

Thank you for taking the time to leave us this wonderful review! We are pleased to hear you are happy with the quality of the work and we will pass your feedback onto our installers. - P&P Glass

Rated 5 out of 5 stars

Doors and glass fitted

Staff very helpful and knowledgeable.
Installation very professional and house left spotless.
Subsequent adjustments made by excellent and pleasant staff.

June 3, 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a lovely review! - P&P Glass

Rated 5 out of 5 stars

Professional installers and lovely windows

Very professional team of surveyors and installers. The windows are lovely too. Very happy

A couple of less positive points:
Communication could have been better and one of the window locks does not seem to work.

May 5, 2025
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Reply from P&P Glass Ltd

Good afternoon,

Thank you for your positive, constructive feedback. We will pass this onto our team. Please contact us on 01483 467250 and we can arrange for a service engineer to visit you and adjust the locks. - P&P Glass

Rated 5 out of 5 stars

Good overall experience

Good communication.
Skilled and considerate fitters.
Good quality product.

May 27, 2025
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Reply from P&P Glass Ltd

Thank you for the positive review!

Rated 4 out of 5 stars

Great quality doors and windows

The windows and doors provided are superb and great quality. Our stain glass window is so beautiful.
The staff who took the order were friendly and helpful. Just one small area for improvement -there was a little damage to our decorations.

June 12, 2025
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Reply from P&P Glass Ltd

Good afternoon,

Occasionally with installations, small amounts of damage are unavoidable. We aim to make good to the point of final decoration and we hope this was the case however please contact us if we can do anything to help. - P&P Glass

Rated 4 out of 5 stars

Recent installation

Showroom staff very nice . Surveyor ok but didn’t actually get the porch door measurement correct so fitters had to make mods to porch roof so that door could open ??
Windows lovely ,fitters very nice and clean
After service in office not so friendly and had to ask for paperwork and receipts of payment
I would recommend to other people but let them know the negative points

June 17, 2025
Rated 5 out of 5 stars

A good job completed with flying colours.

We live in a second floor apartment and a large double glazed window failed. A number of companies declined to quote due to difficulty of getting the glass to the frame. P&P took on the job and completed it with flying colours today. A cheerful team somehow got it up 4 flights of stairs and removed the damaged glass replacing with the new sealed unit. All done with courtesy and good humour. A sign of a fine company.

July 9, 2025
Unprompted review
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Reply from P&P Glass Ltd

Good afternoon - thank you for taking the time to leave us a wonderful review! We are pleased our team could help and will pass your feedback on - P&P Glass

Rated 5 out of 5 stars

Great windows and fitting experience

Lovely windows, good and timely communication and brilliant fitters

June 20, 2025
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Reply from P&P Glass Ltd

Good afternoon, thank you for the lovely review. We will also pass onto our fitting team - P&P Glass

Rated 5 out of 5 stars

I think that I submitted a review for…

I think that I submitted a review for the first part of the contract a few months ago. We were very pleased with P & P glass from every aspect this time as before.

May 13, 2025
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Reply from P&P Glass Ltd

Good morning - thank you for taking the time to leave us an additional review, we are glad to hear you are pleased with the job - P&P Glass

Rated 4 out of 5 stars

Positive experience

Friendly helpful staff, very professional fitting teams - clean tidy and efficient.

Pleased with the quality of the windows and how they look in a period property.

May 15, 2025
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Reply from P&P Glass Ltd

Thank you for leaving us a positive review - P&P Glass

Rated 5 out of 5 stars

We visited P&P Glass when looking to buying new patio doors.

We visited P&P Glass when looking to replace our existing patio doors. The showroom was great and had a good range of doors on display. We met the Sales Manager and listed our requirements. Initially we opted for another set of sliding doors and received a quote a few days later. Having discussed these doors we returned and changed our minds to French doors. After receiving a quote for these we decided that they were the right choice for us. We paid a small deposit and a couple of days later a surveyor came to our property to measure up and discuss door furniture. He also took us through the installation process and gave us an estimated date for the installation. A few weeks later we were notified of the installation date and agreed it. This was sooner than expected which was great. The installation guys arrived as planned and installed the doors.
Everything throughout the process was perfect and the finished product surpassed our expectations. The installation guys were very professional, knowledgeable and extremely tidy.
I would certainly recommend P&P Glass and would have no hesitation in using them again in the future.

May 30, 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us such a detailed review, we will pass onto the team! - P&P Glass

Rated 5 out of 5 stars

Excellent service

Excellent service. High quality doors and installation very efficient.

April 23, 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a positive review - P&P Glass

Rated 5 out of 5 stars

Very quick and efficient

Very quick, polite team that did the installation. Frames look great and they did the extra touches to leave very little touch-up decoration for me

April 14, 2025
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Reply from P&P Glass Ltd

Good afternoon, thank you for leaving us this lovely review! - P&P Glass

Rated 5 out of 5 stars

Great Quality windows!

Great attention to detail. Efficient workers who go the extra mile.

March 17, 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a positive review - P&P Glass

Rated 4 out of 5 stars

You have to wait for supply,

While we had to wait several months for the windows to be manufactured and supplied, the installation was carried out efficiently and cleanly.

May 1, 2025
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Reply from P&P Glass Ltd

Thank you for your positive review. We’re pleased to hear that you’re happy with the installation and that it was completed efficiently and cleanly. While we appreciate your patience during the manufacturing lead time, we're glad the installation was carried out within the quoted timeframe. We hope we can assist you again in the future. - P&P Glass

Rated 5 out of 5 stars

Outstanding quality

Not the cheapest but the quality is superb and the fitters were excellent. Worth every penny.

P&P were able to adapt the design to precisely how I wanted it to look. Really pleased with the result.

May 3, 2025
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Reply from P&P Glass Ltd

Good morning,

Thank you for leaving us this lovely review. We are glad to hear you are happy with the final result and will pass your feedback onto our team - P&P Glass

Rated 5 out of 5 stars

Thank you P&P

Thank you P&P - our new windows look amazing

April 21, 2025
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Reply from P&P Glass Ltd

Good afternoon, thank you for the lovely review! - P&P Glass

Rated 5 out of 5 stars

Good job

Clean, efficient and did a good job

April 24, 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a positive review - P&P Glass

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