P&P Glass Ltd Reviews 

465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and skill, noting their excellent communication and non-pushy approach. The installation teams are frequently highlighted for their efficiency, tidiness, and attention to detail, ensuring a smooth process with minimal disruption. People are delighted with the high quality of the windows and doors, often describing the products as superb and beautifully made, leading to great satisfaction with the final results. However, some customers also noted minor issues, such as slight damage to decorations or needing a return visit for small adjustments like trim, indicating that attention to detail was not always exceptional.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Quality

People report positive experiences with quality, with many customers delighted with the finished windows and... See more

Product

Consumers are delighted with the product, with many expressing satisfaction with the finished windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First meeting with the salesmen was a good experience,all the different types of window explained well. The surveyor was excellent. He listened and then made several suggestions that we had not though... See more

Company replied

Rated 5 out of 5 stars

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ide... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of P & P glass. Very professional from start to finish, attention to detail second to none. The installation team had a first class work ethic and everything was complet... See more

Company replied

Rated 5 out of 5 stars

This is our second dealing with P&P we are so delighted with the finished windows they are awesome. The whole process Colton start to finish is first class - would highly recommend

Company replied


Company details

  1. Double Glazing Installer
  2. Door Shop
  3. Glazier

About P&P Glass Ltd

Written by the company

Contact Us View Our Range

Established in 1981, P&P Glass are a conscientious, award-winning window and door installation company with a traditional specialist glazing department.

Our experienced and professional consultants offer honest advice to assist you in achieving the best results for your home or project. We offer a full glazing service and are experts in glass balustrades, splashbacks, shower screens and mirrors.

Over the last 45 years we have expanded to have 5 window and door showrooms throughout the South East; offering the widest range of material options available.


📍 Guildford - P&P Glass – Visit to view our full range of products

📍 Esher, Battersea, Teddington & Reigate - TimberWindows – Visit our exclusive Timber focused showrooms


Contact info

4.8

Excellent

TrustScore 5 out of 5

465 reviews

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1-star

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Replied to 100% of negative reviews

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4.8

All reviews

(465)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and a great product

The whole experience from start to finish is professional and
efficient. The installation team were amazing, no fuss, no bother, I hardly knew they'd been and the window was really good guality just like the door they fitted last year. Highly recommended.

August 28, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely 5 star review. We really appreciate it and will pass the feedback onto our team - P&P Glass

Rated 5 out of 5 stars

The company is very professional and…

The company is very professional and provides an excellent product. The fitters were excellent and left no mess at the end of putting in four windows. They were polite and we could leave them to work on their own.

August 28, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for leaving us a lovely review, we will pass the feedback onto our fitters. - P&P Glass

Rated 5 out of 5 stars

New windows from a professional and reliable company.

A very nice quality product that we’re very pleased with, fitted professionally by P&P staff who clearly have pride in their work. The fitting was carried out to schedule, without fuss and with minimal damage to interior or exterior decoration, despite it being an older property. It has been a good experience from initial discussion to completion.

September 19, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for leaving us such a lovely review, we will pass the feedback on to our team - P&P Glass

Rated 4 out of 5 stars

Excellent product

Excellent product, excellent fitting team. Could have had more communication about fitting dates but all sorted satisfactorily and very pleased with our new windows

August 30, 2024
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Reply from P&P Glass Ltd

Thank you for your nice review and the feedback, we will take this on board - P&P Glass

Rated 5 out of 5 stars

Friendly but professional from start to…

Friendly but professional from start to finish. The fitters were in my house for 3 weeks but worked efficiently and with respect for my home. Very satisfied with the entire service and pleased with the product.

September 12, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely positive review. We really appreciate it and will pass the feedback onto our team - P&P Glass

Rated 5 out of 5 stars

Very pleasant and efficient office…

Very pleasant and efficient office staff and very pleased with the level of workmanship.

August 7, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely review, we really appreciate it - P&P Glass

Rated 5 out of 5 stars

A great company

A great company. Thorough , professional and job done perfectly. No hesitation to recommend. You get what you pay for.

July 18, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for leaving us such a lovely review! - P&P Glass

Rated 3 out of 5 stars

New door

The door we ordered was fitted on time and seems to be very high quality. However, it wasn't fitted quite right but they came out willingly and corrected the problem

August 2, 2024
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Reply from P&P Glass Ltd

Good afternoon,

Thank you for your feedback. We try our best to get installations perfect first time however this isn't always possible and sometimes doors do require adjustment. We are pleased to hear the problem has been corrected. If you do have any further problems please do not hesitate to contact us. - P&P Glass

Rated 5 out of 5 stars

Great all around

Excellent service, friendly and professional fitters - and most importantly - delighted with the finished product of my balcony balustrade

July 1, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely 5 star review, we are pleased to hear you are happy with the finished result - P&P Glass

Rated 5 out of 5 stars

Replacing the aluminium frames in 9…

Replacing the aluminium frames in 9 windows only took 2 days.

Very efficient and well organised installation

June 25, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely review, we really appreciate it - P&P Glass

Rated 5 out of 5 stars

We were greeted with a very friendly…

We were greeted with a very friendly team and introduced to everyone. The team were friendly, courteous and respectful. The standard of work was exceptional, tidying up afterwards and we honestly could not be happier with our new windows. P&P Glass is our first choice for any future works and we highly recommend.

March 24, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely 5 star review. We really appreciate it and will pass the feedback onto our team - P&P Glass

Rated 5 out of 5 stars

We are very happy with the windows we have fitted

We are very happy with the windows we have fitted. We are waiting for a hinge to be replaced but have been kept informed of progress, so not unduly worried (also have not paid balance so we are confident this will not be forgotten)
We cannot praise Ben and Ollie enough for the fitting of the windows. Polite, respectful of our property, tidy and great at clearing up at the end of the day.
The job took slightly longer than the quoted time, but this was in no way down to them not working very hard and full days - slightly complicated job .
Highly recommend this company and once again, thanks to Ben and Ollie for such a good job

May 28, 2024
Unprompted review
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely positive review. We really appreciate it and will pass the feedback onto our fitting team - P&P Glass

Rated 5 out of 5 stars

I found P&P Glass a very professional company

I found P&P Glass a very professional company to deal with from the original estimate through to installation and then swiftly replacing a faulty sealed unit that had failed.

May 23, 2024
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us such a lovely review. We really appreciate it - P&P Glass

Rated 5 out of 5 stars

Excellent end to end service.

Excellent end to end service. I would confidently recommend for door installations.

April 25, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely 5 star review! - P&P Glass

Rated 5 out of 5 stars

New Windows

P and P Glass have recently fitted French Windows and other windows at my property and I am delighted with them. The fitters were excellent, polite, extremely helpful, clean and tidy, and went the extra mile to make my windows look superb. It is an old house and they had their work cut out for them! I will definitely use them again when more windows need replacing.

April 4, 2024
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us such a lovely positive review. We really appreciate it - P&P Glass

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