P&P Glass Ltd Reviews 

465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and skill, noting their excellent communication and non-pushy approach. The installation teams are frequently highlighted for their efficiency, tidiness, and attention to detail, ensuring a smooth process with minimal disruption. People are delighted with the high quality of the windows and doors, often describing the products as superb and beautifully made, leading to great satisfaction with the final results. However, some customers also noted minor issues, such as slight damage to decorations or needing a return visit for small adjustments like trim, indicating that attention to detail was not always exceptional.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Quality

People report positive experiences with quality, with many customers delighted with the finished windows and... See more

Product

Consumers are delighted with the product, with many expressing satisfaction with the finished windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First meeting with the salesmen was a good experience,all the different types of window explained well. The surveyor was excellent. He listened and then made several suggestions that we had not though... See more

Company replied

Rated 5 out of 5 stars

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ide... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of P & P glass. Very professional from start to finish, attention to detail second to none. The installation team had a first class work ethic and everything was complet... See more

Company replied

Rated 5 out of 5 stars

This is our second dealing with P&P we are so delighted with the finished windows they are awesome. The whole process Colton start to finish is first class - would highly recommend

Company replied


Company details

  1. Double Glazing Installer
  2. Door Shop
  3. Glazier

About P&P Glass Ltd

Written by the company

Contact Us View Our Range

Established in 1981, P&P Glass are a conscientious, award-winning window and door installation company with a traditional specialist glazing department.

Our experienced and professional consultants offer honest advice to assist you in achieving the best results for your home or project. We offer a full glazing service and are experts in glass balustrades, splashbacks, shower screens and mirrors.

Over the last 45 years we have expanded to have 5 window and door showrooms throughout the South East; offering the widest range of material options available.


📍 Guildford - P&P Glass – Visit to view our full range of products

📍 Esher, Battersea, Teddington & Reigate - TimberWindows – Visit our exclusive Timber focused showrooms


Contact info

4.8

Excellent

TrustScore 5 out of 5

465 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(465)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Pleased with P & P Glass Ltd

This is the third contract we've had carried out by P & P Glass Ltd. We've had all of our original windows replaced with PVCU Evolution windows. They are well worth the extra cost. The quality of the work has once again been to a very high standard. We are particularly pleased with the attention given to detail and the effort made to ensure that every part of the installation was carried out in order to achieve the best possible finish. We cannot recommend P & P Glass Ltd highly enough.

May 24, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us this lovely review, we love working with existing customers - P&P Glass

Rated 5 out of 5 stars

The installation of the window was…

The installation of the window was perfectly done, the crew were exceedingly pleasant and helpful and the inevitable debris from the work cleared 100%

I would not hesitate to recommend the company and if in the future I required further work, I would definitely use P & P.

May 3, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely 5 star review! We hope we can help in the future should you ever need us. - P&P Glass

Rated 5 out of 5 stars

From showroom to completion our…

From showroom to completion our experience has been an excellent one .
Punctual efficient and professional in all aspects of our purchase , good sales and excellent fitters who were very professional and clean .
Extremely pleased with our product

May 13, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave this review, we are pleased you are happy with the service received - P&P Glass

Rated 5 out of 5 stars

Excellent service, outstanding product.

This company provided excellent service from start to finish. Listening exactly to what we wanted, offering expert advice and helping us choose the right final product. We bought new windows and a new front door. They were all installed carefully and the quality of the final product is outstanding. So glad we went with them over other companies we spoke to initially.

May 17, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely positive review. We really appreciate it - P&P Glass

Rated 5 out of 5 stars

Excellent service from P&P

Purchased a new front door from P&P Glass and all aspects of the process went perfectly. From Peter in the sales room who came and measured and answered all of my many questions to the wonderful fitters who were super polite and fitted the door superbly. Leaving no mess whatsoever. Really happy we used P&P and would definitely recommend them.

April 18, 2024
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely review, we really appreciate it - P&P Glass

Rated 5 out of 5 stars

First rate service and top quality windows

Very pleased went with The Timber Window company and P&P Glass who were the installers.
First class service, windows high quality, had combination of hardwood and Evolution windows.All members of team from the admin,to the surveyors and installers were first rate, nothing too much trouble and responded immediately to any concerns or adjustments needed.

May 15, 2024
Unprompted review
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Reply from P&P Glass Ltd

Thank you for leaving us a lovely 5 star review! - P&P Glass

Rated 5 out of 5 stars

Great quality service

Accuracy of description, speed to fulfil the order but particularly the speed, professionalism & quality of the actual installation - outstanding

April 3, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us such a lovely positive review. We really appreciate it - P&P Glass

Rated 5 out of 5 stars

New Front Door

Clear process from start to finish.
Workmen on the day of installation were great
The door looks fabulous!

April 5, 2024
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Reply from P&P Glass Ltd

We are pleased to hear you are happy with your new door, thank you for leaving us a review! - P&P Glass

Rated 5 out of 5 stars

Absolutely no complaints !

Absolutely no complaints !
The windows are great and the house is noticeably warmer.

March 18, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us this lovely review - P&P Glass

Rated 5 out of 5 stars

Superb product

Superb product . We love the Evolution wood effect windows and English door company front door. Your fitters were such helpful friendly people and it was a pleasure to have them with us for the duration . Nothing was too much trouble . We asked for extra door furniture to be fitted retrospectively and this was easily organised and fitted. Thank you!

January 2, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely, positive review. We really appreciate it - P&P Glass

Rated 5 out of 5 stars

From my initial call till installation…



From my initial call till installation the process worked like clock-work. In particular the installation team were on time, extremely helpful, worked fast and efficiently and most important of all cleaned up all the mess resulting from taking a whole door frame out.

March 19, 2024
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Reply from P&P Glass Ltd

Thank you for the review, we are pleased to hear you are happy - P&P Glass

Rated 4 out of 5 stars

Satisfied customers!

The salesman was prompt and polite with his home visits and quotes. The payment department were helpful and easy to access. The fitting crew were a great bunch and worked hard and respectfully. The only reason for not giving 5 stars was an early oversight that we would need scaffolding and that put the price up after we'd signed the paperwork.

March 1, 2024
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Reply from P&P Glass Ltd

Thank you for your feedback and we appreciate you taking the time to leave a review - P&P Glass

Rated 5 out of 5 stars

Great value, Straightforward to deal with.

Straightforward to deal with, best quotes for the quality products we wanted to install. Smooth and easy installations. Love the doors that have been installed

March 4, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave this lovely review - P&P Glass

Rated 5 out of 5 stars

Excellent service, from start to finish!

I recently used P&P Glass to fix some broken mechanisms in some windows installed by another company who have since gone into administration.

When we were looking for quotes I had other firms telling me I'd need to replace the entire window unit, whereas P&P were confident they could just replace the broken parts - meaning the three windows were fixed at a fraction of the cost of entire new units!

From the initial enquiry, someone coming to look at the broken parts, quoting, and carrying out the repairs, the service has been impeccable. Everyone I've encountered has been friendly and I feel as though they've gone above and beyond to help me and respectful of my budget.

I wouldn't hesitate to recommend them and already have mentioned them to neighbours! We live in a new build estate and I imagine many of us will be in touch with similar jobs unfortunately, due to the copy and paste nature of building so many houses quickly... But at least I feel confident that there's a company that aren't trying to shaft me!!

March 21, 2024
Unprompted review
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Reply from P&P Glass Ltd

Thank you for this lovely 5 star review, we are glad our team were able to help you - P&P Glass

Rated 4 out of 5 stars

The installation went well with one…

The installation went well with one fault corrected later. The design of all the locking is over fussy and should be simplified. Glad to advise further if helpfull.

March 12, 2024
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Reply from P&P Glass Ltd

Thank you for your review, we appreciate your feedback - P&P Glass

Rated 5 out of 5 stars

Great customer service

Great customer service, kept us informed of installation date, beautiful product and excellent installation. Couldn’t be happier, warmer or safer.

January 19, 2024
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely positive review. We really appreciate it - P&P Glass

Rated 4 out of 5 stars

Good Company

Yes this company is very good. We have used P&P Glass a few times and have been very satisfied with the work and products. This time a stable door was fitted, we were not happy with the way it was locking so asked for someone to come out and have look. They came promptly, adjusted the door and it works beautifully. We are highly satisfied.

February 16, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us a review, we are glad to hear you are happy - P&P Glass

Rated 5 out of 5 stars

good service

On time, good quality workmanship, pleasant company to deal with

February 14, 2024
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Reply from P&P Glass Ltd

Thank you for taking the time to leave this review, we are pleased you are happy with the service received - P&P Glass

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