Panel Hub Reviews 1,199

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth ordering process, prompt communication, and efficient delivery. Many people are particularly impressed with the high quality of the products, finding them to be well-priced and often exceeding expectations. However, some customers reported issues with damaged items upon arrival, specifically mentioning chipped paintwork, material defects, or broken components. A few other people also felt that certain accessories, like lights or end stops, were not compatible or of poor quality, leading to dissatisfaction with those specific purchases.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

Product

Users describe positive interactions with the product. Many customers praise the excellent quality, good... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Order

Customers had positive experiences with order. Reviewers found the ordering process easy and straightforward,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the overall great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with PanelHub just couldn't be better- we had a good deal on the panels we needed, we found the right colour, delivery cost was just right and it was very quick (mentioning that we liv... See more

Company replied

Rated 5 out of 5 stars

The panels were well priced, delivered quickly (with the premium delivery option) and we're good quality. There was only 1 small corner damaged out of 7 panels which is good going and not really an is... See more

Company replied

Rated 5 out of 5 stars

What excellent service!! I know there are lots of companies around who offer these panels and it was a bit of a minefield deciding who to use. I must admit, I did look at reviews and, even though this... See more

Company replied

Rated 5 out of 5 stars

Prompt service and notified regularly re delivery. Whole process could not have been any smoother from start to finish. Frequent offers will surely generate good custom and although I was recommended... See more

Company replied


Company details

Written by the company

Panel Hub UK transforms homes and commercial spaces with high-quality acoustic wall panels, flooring, and accessories. With over a decade of experience in the UK interiors industry, we combine expert craftsmanship, modern design, and durable materials to deliver products that are both practical and beautiful. Our collection includes acoustic panels, MDF panels, PVC wall panels, outdoor slatted panels, and LED lighting kits - perfect for creating feature walls, reducing noise, or updating wet and outdoor areas. Designed for effortless installation and long-lasting performance, our panels make it easy to bring your vision to life. We combine premium design with competitive pricing, making stylish finishes accessible to every home and business. With fast nationwide delivery, clear communication, and support from our dedicated UK team, your project is simple from start to finish. Trusted across the UK, Panel Hub UK helps you create spaces that inspire and impress - every panel, every time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product

Great product
Great customer service
Quick delivery

April 17, 2026
Panel Hub logo

Reply from Panel Hub

Hi Daniel,

Thanks for your review. It means a lot seeing the positive words our customers have for our products and it's great to know you had a positive experience with us.

Thanks for taking the time out of your day to leave a review!

Kind regards,

Panel Hub

Rated 5 out of 5 stars

Ordered a number of panels now from The…

Ordered a number of panels now from The Panel Hub. Ordered Gold, Bronze and outdoor panels.

2 of the Bronze panels arrived damaged but were replaced very quickly. Sent emails to the company which responded to and dealt with that day.

Products are great quality and at a great price.

Would highly recommend

April 20, 2026
Unprompted review
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Reply from Panel Hub

Hi Zoe,

Thank you so much for your continued support and for taking the time to leave such a fantastic review. We’re delighted to hear you’ve been happy with the quality of our Gold, Bronze and Outdoor panels, and that you found them to be great value for money.

We’re sorry that a couple of the Bronze panels arrived damaged, but we’re pleased our team was able to resolve the issue quickly for you. Providing fast and helpful customer service is something we take great pride in.

We really appreciate your recommendation and look forward to supplying you again in the future!

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

The panels were well priced, good quality and excellent delivery available

The panels were well priced, delivered quickly (with the premium delivery option) and we're good quality. There was only 1 small corner damaged out of 7 panels which is good going and not really an issue as there is always some cutting needed so the damaged bit could be cut off. They also phoned me as soon as I placed the order to confirm delivery and they were delivered bang on when they said it would be. All round excellent and would use again.

April 22, 2026
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Reply from Panel Hub

Hi Ben,

Thank you for your fantastic review. We’re really pleased to hear you were happy with the quality of the panels, the pricing, and the speed of delivery with our premium service.

We appreciate your understanding regarding the small amount of damage to one corner panel, and we’re glad it didn’t cause any issues with your installation. It’s great to know our team’s communication and delivery service met your expectations and that everything arrived exactly when promised.

We truly value your support and look forward to helping you with future projects.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Highly recommended

Very good quality, fast, reliable turnaround, and very good packaging. I have ordered a few times now and have been impressed, highly recommended.

April 21, 2026
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Reply from Panel Hub

Hi Edward,

Thank you for your continued support and for taking the time to leave such a great review. We’re delighted to hear you’ve been consistently impressed with the quality of our panels, our fast and reliable service, and the care we put into packaging your orders.

It means a lot to us that you’ve chosen to order from us multiple times and would highly recommend us. We truly appreciate your support and look forward to supplying you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Great item

Good quality product and fast delivery

April 21, 2026
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Reply from Panel Hub

Hi Henry,

Thank you for your review. We’re pleased to hear you were happy with the quality of the product and our fast delivery service.

We really appreciate your support and hope to serve you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Came really quick

Came really quick, great quality and easy to install

April 21, 2026
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Reply from Panel Hub

Hi Phillip,

Thank you for your great review. We’re so pleased to hear your order arrived quickly, that you were happy with the quality, and that the panels were easy to install.

We really appreciate your support and hope to help with your next project in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Excellent

Excellent - follow up call minutes after I placed the order. Great service

April 21, 2026
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Reply from Panel Hub

Hi Lucy,

Thank you for your fantastic feedback. We’re delighted to hear you were impressed with our service and the prompt follow-up call after placing your order.

Providing helpful and responsive customer service is very important to us, so it’s great to know this made a positive impression. We really appreciate your support and look forward to helping you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

The driver was superb kept us advised…

The driver was superb kept us advised where it was and then lifted the panels into the house for us panels look excellent we are just waiting for the joinery guy to install them

April 21, 2026
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Reply from Panel Hub

Hi Roy,

Thank you for your wonderful review. We’re so pleased to hear that our driver kept you updated throughout the delivery and went the extra mile to help bring the panels into your home.

It’s also great to know you’re happy with how the panels look, and we hope the installation goes smoothly once your joiner gets started. We really appreciate your support and look forward to seeing the finished result.

Kind regards,
Panel Hub.

Rated 4 out of 5 stars

As they were at a sale price they are…

As they were at a sale price they are fine but I would not of paid full price for quality.

April 21, 2026
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Reply from Panel Hub

Hi Denise,

Thank you for your feedback. We’re pleased to hear you were happy with the value of the panels at the sale price, though we’re sorry to learn the quality did not fully meet your expectations at full-price standards.

We genuinely appreciate all customer feedback as it helps us continue to improve both our products and service. Thank you again for your order and for taking the time to share your thoughts.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Great panels and fantastic…

Great panels and fantastic communication. Can't fault.

April 29, 2026
Unprompted review
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Reply from Panel Hub

Hi Miss Hikari,

Thank you for your brilliant review. We’re delighted to hear you were happy with the panels and the communication from our team.

Your kind words mean a lot to us, and we really appreciate your support. We hope to help you again with future projects.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Panels delivered quickly by their own…

Panels delivered quickly by their own drivers to Northern Ireland for £50 !!

Girl in the office was very polite and helpful when explaining the delivery times

Overall great service

April 21, 2026
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Reply from Panel Hub

Hi Tony,

Thank you for your great review. We’re really pleased to hear you were happy with the fast delivery to Northern Ireland and found the delivery cost good value.

It’s also lovely to know our office team were polite and helpful when arranging and explaining the timings. Customer communication is something we take pride in.

We really appreciate your feedback and support, and we hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Acoustic teal oak wall panels

I ordered the acoustic teak oak wall panels, great quality & the service was amazing from order through to delivery

April 19, 2026
Unprompted review
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Reply from Panel Hub

Hi Angela,

Thank you for your great review. We’re delighted to hear you’re happy with the quality of the Acoustic Teak Oak wall panels and that you had a positive experience from ordering right through to delivery.

We really appreciate your kind words about our service and support, and we hope to help you again with future projects.

Kind regards,
Panel Hub.

Rated 4 out of 5 stars

Overall very good service

Overall very good service, product etc. Only thing could really do with some guidance on installation either included or readily available on the website.

April 20, 2026
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Reply from Panel Hub

Hi Paul,

Thank you for your review and your kind comments about our service and product quality, we’re really pleased to hear you had a positive overall experience.

We also appreciate your feedback regarding installation guidance. That’s a very fair point, and we understand how helpful clear instructions can be during fitting. We’ll certainly take this on board as we continue improving our customer experience and look at making installation advice more readily available.

Thanks again for your order and for taking the time to share your thoughts, it’s genuinely appreciated.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Always helpful !

The team are great on the phone I have to say and any issues you have they will solve the problem
That’s how you look after your customers !
Thank you for all your help re:lights

Nothing is too much trouble

April 20, 2026
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Reply from Panel Hub

Hi Darryl,

Thank you so much for your kind feedback. We’re really pleased to hear you’ve had a positive experience with our team and that they were able to help resolve any issues quickly for you.

Looking after our customers properly and making sure problems are sorted without hassle is exactly what we aim for, so it’s great to know that came across in your experience especially with the lights.

We really appreciate your support and your kind words, and we’re always here if you need anything in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Good company. They contacted me straight away after I…

They contacted me straight away after I placed my order to discuss delivery etc. good price and good product. I would highly recommend 👍😊

April 20, 2026
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Reply from Panel Hub

Hi,

Thank you for your great review. We’re really pleased to hear you were happy with the product, the price, and the prompt communication after placing your order.

It’s good to know the delivery arrangements were clearly discussed and everything ran smoothly for you. We really appreciate your recommendation and your support, and we hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Great service

The ordering process was easy. Great communication regarding the delivery which was quick too. Panels look great. I would highly recommend Panel Hub.

April 20, 2026
Panel Hub logo

Reply from Panel Hub

Hi Jane,

Thank you for your wonderful review. We’re really pleased to hear you found the ordering process easy and that communication around delivery was clear and helpful.

It’s great to know the panels arrived quickly and that you’re happy with how they look. We truly appreciate your recommendation and your support, and we look forward to helping you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Really love them thanks

Really love them thanks

May 1, 2026
Unprompted review
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Reply from Panel Hub

Hi Stuart,

Thank you for your lovely feedback. We’re really pleased to hear you love the panels.

We appreciate your support and hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 1 out of 5 stars

Scammers - Temu product for high price

Never ever use this company . They are totally SCAMMERS. Purchased led kit and it never works. Honestly one of the worst purchases I’ve made. Nothing as they advertise. Brightness is uneven , some strips are dim while others randomly flicker . Doesn’t sit in the gap of panels and keeps falling off . Installation was confusing with unclear/no instructions and remote control which never works. After few days parts of strip stopped working entirely. Feels super cheap like a temu product and not worth the money at all . On top of the poor quality , staff were completely unhelpful . The lady who attended the call doesn’t have any idea about their own product , couldn’t answer even basic questions . Kept on hold for long after attending . It felt like they were just guessing rather than actually understanding what they were selling. They can’t take it back or give me refund since I fitted it . They refused to take the responsibility. How could I make them understand it STOPPED WORKING after fitting within few days ! It’s not like I damaged it myself . Instead of actually listening, they just kept repeating the same excuse. Very disappointing service and product . Unhelpful, poorly trained staff and zero accountability when something goes wrong . Overall very frustrating experience.

April 24, 2026
Unprompted review
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Reply from Panel Hub

Hi Derrick,

We have requested information from you so we can have this situation resolved.

We have also searched for your name throughout our system, including our emails, delivery and Shopify and we have not once received an order under this name. Is it possible you used another name on the order? Please get back to us as soon as possible

Thanks,
Panel Hub.

Rated 5 out of 5 stars

Our experience with PanelHub - perfect!

Our experience with PanelHub just couldn't be better- we had a good deal on the panels we needed, we found the right colour, delivery cost was just right and it was very quick (mentioning that we live in NI and the order came from mainland). Delivery driver was also very kind and contacted us with a time frame he will arrive.
Would we buy again? - 100% yes!!!

April 25, 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Diana,

Thank you so much for your fantastic review. We’re really pleased to hear you were happy with the deal on the panels, found the right colour, and felt the delivery cost and timing were spot on.

It’s especially great to know everything ran smoothly with your delivery to Northern Ireland and that our driver kept you updated and provided a helpful time frame.

We truly appreciate your support and your 100% recommendation, that means a lot to us. We look forward to helping you again in the future!

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Very pleased with the paneling

Very pleased with the paneling, great quality, good value for money, fast delivery, look bangin! As my daughter's say! Will definitely use this company again.

April 24, 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Paul,

Thank you for your brilliant review. We’re really pleased to hear you’re happy with the quality and value of the paneling, and that delivery was quick and smooth.

“Look bangin!” might be our favourite feedback yet, we’ll take that as a strong approval from the next generation too!

We really appreciate your support and look forward to helping you again in the future.

Kind regards,
Panel Hub.

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