Pangama Jewelry Reviews 

Paid for the express delivery and it’s literally 20 days and counting, I still haven’t gotten my items. And looking at the other reviews it’s bad quality jewelry. I’ve heard they’ll Tarnish in a couple weeks

I typed in Pandora and this came. I'd placed an order before I noticed. As soon as I received it I returned it. This was on the 8th January . It arrived in China about 2 weeks later. It's now the 9th March and I'm still waiting for the refund. Tracking says it's at customs in China. Everytime I contact Pangama asking if they can contact customs, all I get is when we receive it and inspect it you'll get your refund . AVOID AVOID !!!!

Terrible customer service. Returned item and will not refund my money.

This is my second review on this company and they’re affiliated with Shopify. On November 12, 2025 i placed an order with Pangama. Order #54008 a bracelet and 4 charms totaling $141.96. I received my order on November 23, 2025. I was not at all pleased with the charms so I requested to send them back. Mind you I had to send Multiple requests before they responded. I mailed the back four charms on November 24, 2025 with a tracking #LH260157553US. My items arrived at China customs on 1/29/2026 and have been sitting there ever since. After researching China customs it states the recipient is responsible for collecting there packages from customs. So Pangama has failed to retrieve the package and now I’ve pretty much lost the $19 shipping fee and the $90 refund they owe me and the four charms i sent back. I’ve lost multiple funds dealing with this company. This is a very bad experience for me being that Pangama has access to the returned items and also has failed to issue me my refund. Can anyone recommend an agency to report this company to so I can possibly retrieve my funds. I will also file a complaint with the BBB and Consumer Affairs don’t know if they’ll be able to help but it’s worth a try. This clearly isn’t normal proper behavior for a legitimate business. Also when I go to their page I’m unable to pull up my bill of sale. I can only access the sale saved in my email.And then they had the audacity to flag my review. I will be submitting a review on Google as well.

If I could give zero stars I would. Ordered a Christmas present from them when it came it was child sized and cheap tacky charms. I raised a complaint and they asked to return it for a full refund. I explained I had already paid postage and to return to China tracked would cost £18 . I went through PayPal to raise a complaint. I returned the item the beginning of January tracked. I had little to no contact from the company. The bracelet was returned and has sat in customs for three months and they won’t collect the item. They’ve kept my money and return postage. They are a scam using algorithms and advertising with the Pandora name. They need to be investigated for fraud

Haven’t received by package place order in December now it’s march.call me and want return by call or refund my money.

Mistakenly order thinking it was real Pandora, emailed within 10 minutes of ordering to cancel the order was told it was too late already being processed. They sent the items, I then had paid £14 to return them the next day. Now they keep saying they have not received that was nearly 6 weeks ago. Have sent all the evidence to them, but continue to say not been delivered. Fuming! Is the understatement. Now I’ve got the fight to try and get my money I’ve lost. Do not use this company honestly feel I’ve been scammed by them.

If I could give zero I would. Like others I was caught trying to order from Pandora. Immediately relaided my mistake once I received the email confirming the order and tried to cancel but you have to do this within 15 seconds of placing the order. I Immediately set about processing a refund and was told I had to received items first. I sent them back in original packaging almost immediately after they were received. Tracking to China cost 20e. Not a mind they shipped from a warehouse in Dublin. The item is now held in a warehouse in China awaiting duty and Pangama are stating they won't process refund until they receive the item in their processing site. I've consulted and tye duty seems to be their responsibility. Unless they pay it goods will be shipped back to me so I will be another 20 e but will then need to file an issue with my own card company to show I have attempted to fulfill the returns process and that this SLEAZY company are not following through. A terrible company who are taking advantage of pandoraassociatoon by ensuring they are the first option when the search engine returns results. Avoid avoid avoid!!!

Still waiting...........avoid this site at all costs.........no sign of item and customer service is shocking

I was well aware that this was a knock off for pandora but they had the Italian flag heart charm I wanted that pandora no longer carries. 26$. No problem. Quality is fine as I don’t wear my bracelet all of the time so it should hold up ok. HOWEVER, when the package arrived, I was surprised to see two additional items in the package. One was a dog with a bone charm, and the other was a bracelet with a safety chain and a little dangling cat charm. A.) I have a dog but have never considered getting a dog charm, and B.) I did not need an additional bracelet as I have two already and I don’t have a cat. So I pulled up my credit card bill and lo and behold i was charged SEVENTY SIX DOLLARS for the order! 27$ for the heart, 47$ for the bracelet and somehow the dog charm was free. I certainly did NOT order them to put my order over 69$ to get free shipping (I never spend more to get something free…I'm smart like that). Im currently exchanging emails with them as they are claiming that indeed was the order and I can pay return shipping (to china) to get the refund on the bracelet. I told them I would NOT be paying for shipping and as I charged it on my AMEX, I'm disputing the charge as fraud because it is.

DO NOT BUY, these are fakes you can get the same on ALI express for pennies! Don’t waste your money absolute rip off merchants

Absolutely awful - earrings broke within 2 wears of them
And then when I asked for a replacement they took ages to send them, then said they’d been delivered and they hadn’t. When I asked for proof of delivery they sent me a
Pic of not my address or front door , and when I asked them to resend they said I had to prove by sending a picture of my front door and house number twice and now have literally gone completely
Silent. I’ve tried to get money back from
PayPal
But because of how long they have taken to respond PayPal say it’s after 30 days. Absolutely awful! Literally avoid at all
Costs!

The latest advert shows a European lady enjoying her jewellery that “she” designed. The address published is in the USA. The name is a play on Pandora Jewellery. Most important the returns address is a backstreet in China. Returns are prohibitively expensive. I did follow through to return an item , all “ good” at first then the item goes missing in China customs and they stop responding. They are not the real deal , they are a Chinese copycat operation .

My husband ordered a bracelet and 2 charms for Christmas and it was delivered late and then 42 days later the bracelet broke. I have requested a replacement and they are refusing as over the 30 days period but under UK consumer law of 2015 i am entitled to a replacement

Appalling.
Order 3 items.
2 came 1 didn't.
Told them.
They sent 2 more items the same as previously delivered.
Told them.
10 emails later, having sent 4 images of what they sent me, I'm still no further forward.
Shocking customer support
Avoid them.

Ordered from this company which I thought was Pandora, my fault. Then sent the package back right in the post office and still have not received my credit back.

Very unpleasant experience they have tried to deliver my item but said the the address is incorrect ( the address is 100% correct).
I have asked for a refund but have refused and have no stopped communicating with me. No refund or item. Very cross indeed.

Shop at your peril.

I've ordered from this company 3 times, the last order contained a faulty item. I wrote asking for a replacement 2 days after receiving the item, and waiting 14 days for delivery, to be told they could do nothing as it was a 30 day returns/refund system!! Since when did 16days equate to 30? Chinese conmen!
AVOID AND BE CAREFUL on Google search they put them above Pandora, the site I was actually searching for. Now they reply 30 days is from delivery arrival date! I contacted them 2 DAYS after delivery. I've left this terrible review as they deserve it. No they're nothing to do with Pandora who are a far superior and quality supplier of charms and other jewellery!

Bought the Two-Tone Heart Knot “S925” ring. Within about a month of normal wear it visibly discoloured and even turned the wearer’s finger green. Their own product page claims it “doesn’t oxidize,” “maintains its shine,” and is “safe for all skin types” — our experience was the opposite.

I contacted support with photos and asked for a remedy. They ignored the fault/not-as-described issue and repeatedly pointed to their “30-day return policy,” then stopped engaging. If you have a problem, don’t expect them to take responsibility. Save yourself the hassle and buy elsewhere.

Absolutely garbage, they refused to let me cancel my order because the 15 minutes window had elapsed. They don't tell you about that, also the confirmation took longer than 15 minutes to come through. The purchase took 11 days to arrive and then I had to apply to return the purchase. They won't accept the return without proof of receipt and order confirmation. I don't have access to a printer and now they are ignoring any correspondence from me. The buy 2 get 1 free is just a scam to get you to spend more money on items they won't allow you to return. All returns have to be in original packaging and untouched. So how are you supposed to decide if the goods are of any quality or not. If you value your own worth and have no wish to waste your own money then I implore you to avoid using Pangama at all costs.