Salzburg Panorama Tours  Reviews 6,218

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to make the tours fun and memorable. Many highlight the excellent service, noting the well-planned itineraries and the opportunity to visit beautiful locations. The overall user experience is frequently described as enjoyable, with many appreciating the interactive elements like sing-alongs. However, some people were dissatisfied with specific aspects, such as a tour guide being perceived as rude or uninformative. A few others mentioned concerns about bus drivers' conduct, with some concerns raised about their driving. Additionally, some customers felt the tour lacked the expected lively atmosphere or wished for more time at certain locations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their knowledge, friendliness, and engaging nature. Many... See more

Location

Users describe positive interactions with location, particularly enjoying the beautiful places where the... See more

Service

Reviewers highlight positive aspects of service, with many praising the tours as a joy from start to finish,... See more

User experience

People report positive experiences with user experience. Customers frequently praise the guides for making... See more

Holidays

Customers had positive experiences with holidays, particularly the Sound of Music tour, which many described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an amazing day! Hallstat is beautiful, but I was especially looking forward to the Sound of Music Tour. It was AMAZING! So much fun! Both guides (Susi and Jose’) were great, friendly, ful... See more

Company replied

Rated 5 out of 5 stars

Went on the Sound of Music tour. What a way to spend my birthday! The tour was a joy from start to finish. Jose was extremely knowledgeable and it was so interesting to hear his stories about meeting... See more

Rated 5 out of 5 stars

Our tour conductor, Mitch, was knowledgeable and engaging, and despite the rather cold, rainy day kept us enthused with his great energy and positivity. We were lucky to have him as our guide! We had... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the Original Sound of Music Tour far more than I had expected. I am not a fan of coach tours as a rule, nor is The Sound of Music my favourite musical, but this tour was great fun. The Austr... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a brilliant afternoon we had!

What a brilliant afternoon we had! Kylie and Ivo were absolutely wonderful from start to finish; entertaining and knowledgeable, they made the tour interesting and fun the whole way through. We were singing our little hearts out on the bus and it was so lovely to see all the locations from the film. Would definitely recommend this to anyone who is a fan of The Sound of Music. You won’t regret it!

April 14, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your lovely review! We’re thrilled to hear that you had such a brilliant afternoon with Kylie and Ivo. It’s wonderful that their enthusiasm and knowledge made the experience both entertaining and memorable for you.

We especially love hearing that you were singing along on the bus—that’s exactly the kind of joyful atmosphere we hope to create! It’s great that you enjoyed visiting the iconic filming locations and fully immersing yourself in the magic of The Sound of Music.

Thank you again for your kind words and recommendation. We hope to welcome you back again someday!

Rated 5 out of 5 stars

Amazing tour

Amazing tour. Kylie was absolutely amazing

April 14, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear you had an amazing tour. Kylie will be especially happy to know she made such a positive impact on your experience. We hope to welcome you again soon!

Rated 5 out of 5 stars

Bridget was fabulous

Bridget was fabulous, enjoyed the trip will definitely do it again,
Bridget was so interesting and fun,

April 12, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the trip with Bridget and found her both interesting and fun. We truly appreciate your support and look forward to welcoming you again soon!

Rated 5 out of 5 stars

A fantastic tour

A fantastic tour. Our guide was great and had an amazing knowledge of the sound of Music. To see all the places it was filmed brought it to life. Would highly recommend it and will be back to do it again.

April 12, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review!

We’re delighted to hear that you had such a fantastic experience and that your guide’s knowledge made the tour even more special. It’s great to know that visiting the filming locations really brought The Sound of Music to life for you.

Your recommendation means a lot to us, and we would be absolutely thrilled to welcome you back again in the future!

Rated 5 out of 5 stars

Sound of Music Tour

Our guide, Jose, is the best we’ve ever had in years of travel. He knew The Sound of Music in detail and delivered it with wit and intelligence. He made a great tour the best experience possible.

April 13, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that Jose made such a lasting impression on your experience. His passion, knowledge, and sense of humor truly make him a standout guide, and it means a lot to us that he helped turn your tour into something so memorable. We’ll be sure to pass along your kind words to him. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Highly personalized service

Highly personalized service and Richard had a wealth of interesting information to share with us which made our tour incredible.

April 9, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind review! We’re delighted to hear that you enjoyed the highly personalized service and that Richard was able to share so much interesting information with you. It’s wonderful to know he helped make your tour such a memorable experience. We truly appreciate your feedback and hope to welcome you again in the future!

Rated 5 out of 5 stars

Fun highlight of our visit!

Was reluctant to go because the tour was “too touristy”, but my daughter insisted. It was a fun day and we’re glad we did it! Our guide Bridget (Brigitte?) was very upbeat and entertaining. I particularly liked the stop in Mondsee to be able to walk around a little and get a gelato. The big bus was comfortable, sound was great, enjoyed the videos and the safe driving of Sammy (?) the driver. Just be a tourist and go enjoy the half day!

April 5, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for sharing your experience!
We’re really glad to hear that you decided to join the tour in the end and that it turned out to be such a fun day for you and your daughter. It’s great to know that you enjoyed Bridget’s (or Brigitte’s!) upbeat and entertaining guiding style, as well as the comfort of the coach and the onboard experience.
We’re especially happy that you liked the stop in Mondsee and had a chance to explore and enjoy a gelato there—that’s definitely one of our guests’ favorite moments.
We’ll also be sure to pass your kind words along to Sammy (and our driving team) for the safe and smooth journey.
Thank you again for your recommendation, and we hope to welcome you on another adventure soon!

Rated 4 out of 5 stars

Fun way to see Sound of Music filming locations

Stephanie was a great guide - friendly, funny and very knowledgeable about the Sound of Music filming locations in and around Salzburg. She also got us all singing along to the soundtrack. The large size of the bus meant we couldn’t get up close to some locations (e.g. Nonnberg Abbey and Schloss Frohnburg) which meant we observed them from a distance, but it was great to have a bit of free time in Mondsee.

April 8, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the tour and that Stephanie made the experience both fun and informative. It’s great to know she got everyone singing along—definitely part of the magic!

We appreciate your understanding regarding the bus size and limited access to certain locations like Nonnberg Abbey and Schloss Frohnburg. We’re glad you still enjoyed the views and the free time in Mondsee.

We hope to welcome you again on another adventure soon!

Rated 5 out of 5 stars

Incredible Tour, beautiful scenery and great background

The weather was fairly dismal but Kylie did a phenomal job as our tour guide to give us the best experience. If you are a Sound of Music fan, you definitely need to take this tour. We got to see so many sites connected to the musical and get the details you probably have never heard before. The sing alongs on the bus were fun and Kylie really made the trip enjoyable.

April 10, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind words!

We’re sorry the weather wasn’t at its best, but we’re absolutely delighted to hear that Kylie was able to turn it into such a memorable experience for you. She truly has a talent for bringing the tour to life, rain or shine!

It’s wonderful to know you enjoyed visiting the iconic filming locations and discovering new behind-the-scenes stories. And of course, the sing-alongs are always a highlight—so we’re glad you had fun with those too!

We really appreciate your recommendation and hope to welcome you again on another tour in the future

Rated 5 out of 5 stars

Good times

My family and I had a good time on the Original Sound of Music Tour. We were blessed with great weather and our host, Stephanie was very knowledgeable and sweet.

April 7, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We're delighted to hear that you and your family had a great time on the Original Sound of Music Tour. It’s wonderful that the weather cooperated and made your experience even more enjoyable. Stephanie will be especially happy to hear your compliments—she truly loves sharing her knowledge and creating memorable moments for our guests.
We hope to welcome you back again in the future!

Rated 5 out of 5 stars

Fantastic Tour!

Fantastic guide and driver and a lot of fun seeing all the main sites from the movie. I also enjoyed learning more about the making of the movie and the real life family, and the scenic drive through the countryside (with the sing-along).

April 8, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We're delighted to hear that you had such a fun and memorable experience. It's great that you enjoyed visiting the iconic filming locations, learning more about the movie’s background and the real-life family, and of course the scenic drive—sing-along included! 🎶

We truly appreciate your kind words and hope to welcome you again in the future!

Rated 5 out of 5 stars

Great Service

The SOM Tour was amazing and it was what I was looking forward to the most but we really loved the tour to Hallstaad as well. Both drivers were fantastic and the guide on the SOM tour was so funny it really made the Tour that much more enjoyable. The singalong was great. The video on the way back was very cool. Well worth the $ ....THANK YOU.

April 7, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that the Sound of Music tour was everything you were looking forward to—and even more so that you also loved the trip to Hallstatt. It’s great to know both of your drivers made such a positive impression, and we’re especially happy that your guide’s humor added an extra layer of enjoyment to the experience.

The singalong and the video on the way back are always special moments, so it’s fantastic to hear you enjoyed those highlights as well.

Your kind words truly mean a lot to us. We’re so glad you felt the tours were worth it, and we hope to welcome you back again for another memorable experience!

Thank you again!

Rated 5 out of 5 stars

An excellent afternoon seeing the…

An excellent afternoon seeing the famous Sound of Music landmarks and wonderful scenery of Austria, including the beautiful Austrian lakes.
David and our driver were so much fun and most caring and considerate to my 90 year old mum.
Highly recommend

April 8, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that you had such an excellent afternoon exploring the famous Sound of Music landmarks and Austria’s beautiful scenery and lakes.

It’s especially heartwarming to know that David and your driver made the experience enjoyable, fun, and comfortable for you and your 90-year-old mum. Providing a caring and considerate experience for all our guests is very important to us.

We truly appreciate your recommendation and hope to welcome you again on another memorable tour in the future!

Rated 5 out of 5 stars

A brilliant Sound of music tour

A brilliant Sound of music tour. I would 100% recommend! Our guide Briget was superb. Very knowledgable, friendly and fun! This was the highlight of our break. We also did the Salt mine tour which was brilliant as well.

April 5, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you enjoyed the Sound of Music tour and that it was the highlight of your trip. It’s especially great to know that Briget made such a positive impression with her knowledge, friendliness, and fun approach—she’ll be thrilled to hear your kind words.

We’re also glad you had a fantastic time on the Salt Mine tour. It’s always rewarding to know our guests leave with such memorable experiences.

Thank you again for your recommendation—we truly appreciate it and hope to welcome you back again in the future!

Rated 5 out of 5 stars

Just wow

Just wow! We (my Mum and I) came to Salzburg to tick the sound of Music tour off our bucket list. Stephanie our guide was welcoming, knowledgeable and kind. Whilst having a sing along to Edelweiss (a song that means a lot to us due to losing my Gran), Stephanie made sure my Mum and I were ok by standing with us, with a hand on my Mum's shoulder. Her caring gesture really meant so much. Our driver (Evo - hopefully spelt correctly) was an absolute delight as well. As for the tour, we couldn't rate it highly enough. A particular highlight was visiting the wedding church in Mondsee. The town itself is beautiful and it was great to have some free time to visit the church and try some strudel! Thank you for ensuring the tour lived up to all our expectations. We are leaving Salzburg two very happy ladies so thank you so much

April 8, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you so much for your truly touching review.

We are absolutely delighted to hear that your visit to Salzburg and the Sound of Music tour was such a meaningful and memorable experience for both you and your Mum. It means a great deal to us that Stephanie’s care, kindness, and attentiveness made you feel supported during such a special and emotional moment. We will be sure to pass along your heartfelt words to her—she will be deeply touched.

We’re also very happy to hear that Evo contributed to making your day enjoyable, and that you loved the visit to Mondsee. It really is a magical place, and we’re glad you had the chance to explore, visit the church, and enjoy some strudel at your own pace.

Your kind words mean the world to our team. Knowing that you are leaving Salzburg as “two very happy ladies” is the best compliment we could receive.

Thank you again for choosing us—we wish you many more wonderful travels ahead.

Warm regards,

Rated 5 out of 5 stars

Sound of Music tour 10/10

Kylie was our Ausy tour guide. She was great fun and had an unbelievable wealth of knowledge on everything Sound of Music and the Von Trapp family. Evo, our bus driver made the trip super smooth. I can thoroughly recommend the 4hr Sound of Music tour whether you just like the film or are a super fan!

April 7, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Dear Richard,

Thank you very much for your fantastic feedback. We are delighted to hear you had such a fun experience with Kylie and appreciated her knowledge of the Sound of Music and the Von Trapp family. We’re also glad Evo made your journey smooth. Thank you for your recommendation.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

A nice full day experience!!!

The Salt Mine trip was really fun. It was wonderful especially for children. It's beyond my expectation.

The Sound of Music trip was very informative. Our guide Simon has really done a fantastic job in creating an interactive and fun experience along the journey.

April 4, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Dear Zhang Amanda,

Thank you very much for your lovely feedback. We are delighted to hear you enjoyed both the Salt Mine and Sound of Music tours, especially the fun experience for children and Simon’s engaging guidance. We truly appreciate your kind words.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Dream Come True!!!

Ahhhhh, my dream finally came true! The Sound of Music tour was a surreal experience for me as it was a life long dream coming to reality! I couldn’t help but to get emotional as we drove around the city and even outside of Salzburg just to see all the locations they filmed in the movie. We travelled thousands of miles away just to do this and it surely didn’t disappoint! Thank you Eric, our tour guide, for that once in a lifetime experience!

March 29, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Dear Anne Estrada,

Thank you very much for your heartfelt feedback. We are truly delighted to hear that your Sound of Music tour was such a meaningful, once-in-a-lifetime experience and that Eric helped make it so special for you. We are honoured to have been part of your dream.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 4 out of 5 stars

Nice tour!

We had a great time! The tour was interesting with great guidance. Many things were only shown from a distance, but it was still a great tour. A bit pricy.

April 6, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Dear Asaf Segal Doron,

Thank you very much for your kind feedback. We are delighted to hear you had a great time and enjoyed the guidance throughout the tour. We also appreciate your comments regarding viewing distances and pricing, and will certainly take them into consideration.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 3 out of 5 stars

Enjoyable but expensive!

The guide was friendly and very informative. We enjoyed the day but thought the cost for two at £125.23 or 143.59 euros, was excessive.

At the end of the trip the guide asked for a round of applause for the driver and asked if he and the driver were appreciated to place some euros in the baskets at the bus exits. This would have been fine, if it wasn't for the trips 'over-the-top' cost!

Considering an Austrian mobility ticket takes you to all the trips destinations for next to nothing, you feel it should have been better value for money.

Two coaches took around 106 people on the morning trip, with a total cost of around £6,600 plus. With the afternoon trips makes it £13,200 plus per day! It would make a good profit at half the cost.





April 6, 2026
Unprompted review
Salzburg Panorama Tours  logo

Reply from Salzburg Panorama Tours

Thank you for taking the time to share your detailed feedback.

We’re very pleased to hear that you found the guide friendly and informative and that you enjoyed the day overall—that means a lot to us. At the same time, we truly appreciate your honest comments regarding the pricing and your perception of value.

Our pricing reflects not only transportation, but also the organization of the tour, professional guiding services, planning, logistics, and the overall experience we aim to provide. That said, we understand that comparisons with public transport options, such as regional mobility tickets, can make the tour seem expensive, especially for independent travelers.

Regarding the tip collection at the end of the tour, we’re sorry if this felt uncomfortable. Gratuities are entirely voluntary and are intended as a gesture of appreciation for good service. We will take your feedback into account to ensure this is communicated more clearly and handled in a way that feels appropriate for all guests.

We also appreciate your observations about group size and overall cost perception. Feedback like yours helps us reflect on how we present and deliver our tours, and where we can improve the perceived value for our guests.

Thank you again for your constructive review—we hope to have the opportunity to welcome you again in the future and provide an experience that better meets your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look