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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, craftsmanship, and appealing design, often exceeding expectations. Many appreciate the efficient delivery service, with watches arriving promptly and well-packaged. The customer service is frequently highlighted as exceptional, with many people commending the helpfulness and responsiveness of the staff. However, some people experienced issues with their orders, including delays in dispatch and communication regarding shipping updates. A few customers also reported concerns about the long-term quality of certain watch components, such as hour markers detaching, and some found the luminescence of their watches to be poor. There were also isolated instances of watches being inaccurate or larger than expected.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Many customers praise the watches for their... See more

Quality

Consumers find quality to be positive, often describing products as high-quality, well-made, and impressive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the easy ordering process, fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46 CLASSIC PILOT Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).... See more

Company replied

Rated 5 out of 5 stars

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Hav... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Does not keep track of time

One of my panzera watcher simply does not keep track of time. This is very bad considering Panzera calls itself a qualite company for quality products. There heva been other issues with colors not matching the picutures but this is the most important.
Do not beleive this i quality. WillI get my money back? Maybe but I dont think so. I will get som back but not taces and shipping. Also bad considering the prices.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

FLIEGER 45G - A BEAUTIFUL WATCH

I am thrilled with my new FLIEGER 45G watch, which I chose in black with a blue face and black rubber strap. The design and affordability was a big draw for me. I was very impressed with the Panzera website which enabled me to design my watch face style and strap. Having an automatic watch is great, and the design of the glass backing showing the precise mechanics in action is so cool. The watch is very comfortable to wear and I love its size, weight as well as the thickness and texture of the black rubber strap with the red stitching. Awesome!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased an Aquamarine 36 for my…

I purchased an Aquamarine 36 for my wife. It came in within 6 days, works flawlessly and is beautiful. She loves it. As an aside, their customer service is amazing. Highly recommend both the company and this watch. (I also recently purchased an Aquamarine 45 for myself)

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

A+ Watch

Love it. Can’t say enough - looks great and weight is fantastic. Got compliments from local jeweler when I took it in to get adjusted

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Aquamarine 45 WOW!

Purchased my Aquamarine 45 with 50% off the list price which was such a bonus. I have a vast collection of watches and this Panzera gets a lot of attention people asking what brand it is. It is a bold watch with crisp design, delivery was faultless looking forward to my next purchase.

July 12, 2024
Unprompted review
Rated 4 out of 5 stars

Sequestered by SWMBO

I ordered an AQ40 Anniversary Edition in the knowledge that this item is limited edition, and only produced to order. The production time is estimated to be a month. Fine! I started to receive an endless round of e-mails from "Bernadette" apologising for the delay in fulfilling the order as a result of unprecedated demand. None of my e-mails querying this were acknowledged. I used the web site messaging service and received a prompt, accurate, and reassuring response within minutes. NOT from "Bernadette". The watch arrived on the due date, and it is gorgeous. So much so that my wife decided that it looked better on her (it does), and she is now it's proud owner. Hey ho. I now have the AQ 45 automatic, and I am delighted with it. Only time (sic) will tell just how good these watches are in terms of accuracy, but the indications are good. Lastly, it would be nice to know whether "Bernadette" is a living, breathing, blood in her veins human being or just an AI construct.

June 22, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Charles, thank you for your valued review. I can assure you Bernadette is a real living person! We did however have an issue recently when we changed our email domain and emails were not getting through to her and the service team for a few weeks. Apologies for that.

Rated 5 out of 5 stars

Panzera watches

Although I waited longer then expected when my watch arrived I was over the moon. I've got the Flieger 45 G it's a Beautiful watch
I've only had it for 2 weeks but I've worn it everyday, the time keeping is spot on and I've not needed to adjust it at all. I will be getting another one soon, and all my friends have commented on how good it looks,I'm sure there are new customers coming your way. thanks again lovely Time piece

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Reliability Right Out of the Box

So I just received my Panzera Flieger 46C yesterday. The delivery company left it on my doorstep. Opened the box and found a beautiful watch. Before removing any tags or even the protective plastic film on the front and back, I downloaded the Users Manual and followed the set up directions. I quickly noticed the chronometer features did not work at all. This is a brand new watch! I reached out to Panzera and got a reply the next day, on a weekend. They asked me to jump through hoops to show and explain the issue. I'm still waiting to hear how they will resolve it, but one thing I know is that I won't get to wear it anytime soon. This is a new watch that doesn't work? Where is their quality control, if they have any. STAY AWAY from this brand.

June 21, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi KM, sorry to hear about your issue with your Flieger 46C. We will of course cover any issues to fix this under warranty at our costs.

Rated 1 out of 5 stars

NO service, NO delivery

I bought a watch from their website. After the delivery date was overdue they sent a general "we are late message" I sent them several in return trying to figure out when it would come in. They never replied.
Fortunately I paid through Paypal and obtained reimbursement - In the meantime no communication from Panzera.
Don't buy there.

June 21, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Dominique, very sorry to hear about your watch order delay. I have checked our systems and found you did order a Flieger 45G in early May however it was still a pre-order model at this time and not due for delivery till early June. The watch was ready to ship last week and we sent a notification of this, however you had already cancelled your order via PayPal. I will reach out to you via email if you don't mind to see why you did not get a response to your earlier enquiries which for some reason I cannot see in our system.

Rated 1 out of 5 stars

Non-existent Support!!

Nothing wrong with the watches (I own three), but the company provides NO service or response. Tried to cancel an order this Spring (when they said delivery would be delayed) right after I placed it, and despite sending FOUR emails and then calling Australia (!), I never got a response. Some digging indicates they are probably a virtual company with immunity from service quality. Plenty of other watch brands - don’t give these guys your business!

June 18, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Ronald, very sorry to hear about the issues communicating with you. Unfortunately we have had a few of these comments recently. We have been investigating and found that when we moved from our panzera.shop to panzerawatches.com email domain we lost our link to our zendesk customer service system. So a large number of customer emails were not being received into our service centre over the last month or so. We have now fixed this. Want to assure we are not virtual company and have a 24 x 7 customer service team that is now up and running again. Apologies for the issues this caused you.

Rated 5 out of 5 stars

45G Flieger - absolute beauty

I visited the Panzera Studio in Pyrmont, Sydney, when I was there at Easter. Was very impressed with the design and the quality of the watches. They’re seriously impressive timepieces and although the brand deserves more international recognition than it has I’m glad they still fly ‘under the radar’ as it keeps prices sensible! Love the Pilots GMT watch (Flieger 45G) and will be buying more from them soon. Absolutely no issues shipping to the UK either. Arrived promptly with plenty of updates via DHL. Great watches. Fantastic service.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

new Panzera Flieger 45G

After reading many reviews and seeing many different models of the Panzera watches I decided to order the new Flieger 45G, chrome case, blue dial and blue rubber strap out of the many combinations available.

What drew me to the Panzera watches are the clear simple dials with large numbers and large skeleton hands. The 45G further improves on this with the 24-hour GMT hand.

After travelling 17000 miles from Sydney to the UK, unpacking the Flieger I was even more pleased with my purchase. It’s even more beautiful in the flesh. The watch feels like there is a lot of quality to it. From the stitching on the rubber strap, to the sapphire glass on the front, to the stainless-steel case. One downside to the watch is that I’m now going to want more Panzera’s.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

A45C brilliant

From when l ordered a wrist watch until I received it everything went to plan I was kept well informed at every step in the assembly of the watch also the delivery date was spot on, The watch is a Aquamarine
A45C I have had it for approximately three months now a very comfortable and easy to wear a brilliant time keeping watch and well designed.excellent company to deal with.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

I bought two whatch from Panzera…

I bought two whatch from Panzera one,Time master 45C in 2022,and one Fliger 45 GMT in 2024.
I love this two whatch for now are very precise and good looking i use both, every day.The watch is excellent value for money and good quality.
Absolutely delighted with the purchase and will definitely be buying again.

June 2, 2024
Unprompted review
Rated 2 out of 5 stars

Customer service.....

I received a Panzera watch as a birthday gift in 2021. The watch looks amazing, and I have received many great comments about it.
However, the crown and stem simply fell off the watch as I was trying to change the date in early May, 2024.
I do like the watch, but I'm concerned with the quality of the product as I never had owned a watch where the crown comes off.
I have reached out to their customer service department by email trying to get it fixed or replaced.
Unfortunately, it has been a long process to receive clear and quick responses from the company.
Today June 10th, I received an email mentioning that I can purchase parts and for more than 100$ with shipping and have it repaired by a local watch maker which will also charge mor than 100$ for repairs.
Not impressed....

June 10, 2024
Unprompted review

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