Papersmiths Reviews 

117
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Good to see an independent stationary shop supplying good quality products of which are often made in Britain by family run businesses. Lovely range of bright modern styles all swiftly delivered to y... See more

Company replied

Rated 5 out of 5 stars

I wanted 'a pencil' for work... I got what felt like a birthday present. Ordered yesterday lunchtime arrived this morning at 0930. The delivery was so beautifully presented and carefully package... See more

Rated 5 out of 5 stars

Huge thanks to Papersmiths for immediately sending a replacement when my parcel got stolen! They were quick and kind, and my notebook bands are exactly what I was looking for. Thank you Lauren and Kir... See more

Rated 5 out of 5 stars

I was gutted when Papersmiths closed their store in Bristol, as it was the best excuse ever for retail therapy with my best mate, and then lunch at the nearby tapas place. But yay for excellent online... See more

Company replied

Company details

  1. Pen Store

Written by the company

Papersmiths is the shop of your stationery dreams. We specialise in stationery and paper goods, bringing together the goods to inspire and tools to create. Alongside our own stationery, you'll find our handpicked favourites from designers and makers across the globe.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely range of good quality products

Good to see an independent stationary shop supplying good quality products of which are often made in Britain by family run businesses. Lovely range of bright modern styles all swiftly delivered to your door. Can't wait to pop into a Papersmiths store when next in London or Brighton. Highly recommend to all stationary lovers.

April 17, 2023
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Reply from Papersmiths

Hi Emma, Thank you so much for your support! We really appreciate you taking the time to review. Enjoy your new stationery. We hope to see you soon!

Rated 5 out of 5 stars

Great independent retailer!

Great independent retailer with unusual and delightful range of paper products. Service is always excellent. Thank you

April 17, 2023
Papersmiths logo

Reply from Papersmiths

Hi Mary, Thank you so much for your love and support for our business! We really appreciate your review. Enjoy your new stationery.

Rated 5 out of 5 stars

I adore my PAPERSMITHS notebooks

I adore my PAPERSMITHS notebooks, in fact I now won’t use any other. I’m slowly working my way through all the gorgeous colours and hopefully they’ll add some more before I get through them all! Also the customer service is excellent and there’s always a little personalised handwritten note in with each delivery.

April 17, 2023
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Reply from Papersmiths

Hi Karen, Thank you so much for your love and support for our business! We really appreciate you leaving a positive review. Enjoy your new stationery. Thanks, Izzy

Rated 3 out of 5 stars

Great Products, but could improve …

Products are wonderful but gift wrapping was disappointing for £4. At the time they didn't have the pen refills so I ordered other items. Two days later they were in stock so I had to spend on extra postage to get them. Would be helpful if site indicated when stock due in shortly - or in longer time, especially for essential items like refills. Thanks

March 23, 2023
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Reply from Papersmiths

Hi Pinnate, Thank you so much for your review. I'm so sorry to hear that you weren't able to get everything you wanted in your first order. We are working hard behind the scenes to improve our stock flow to make sure that we don't sell out and keep customers updated. Enjoy your new stationery!

Rated 5 out of 5 stars

My go to place for all things…

My go to place for all things stationary!

Great quality products which are always wrapped and delivered so beautifully!

March 22, 2023
Papersmiths logo

Reply from Papersmiths

Hi Charlie, Thank you so much for your review. It's great to have support for our business! We really appreciate your words. Have a great day!

Rated 5 out of 5 stars

Stationery addicts paradise

Stationery addicts paradise. Great brands known & unknown. Fair pricing. Great sales. My first port of call. Very friendly service nothing is a problem. Highly recommend.

February 20, 2023
Rated 5 out of 5 stars

Papersmiths put quality in your hands

Above all, Papersmiths offers first class quality, in design, choice of materials and manufacture. You know you are buying good and well-styled things, and you will get real satisfaction from using them. Secondly, they offer speed and efficiency of service - this is a business that cares about its customers, and replicates the experience of visiting its physical shops as far as it can in its on-line dealing.

February 1, 2023
Rated 5 out of 5 stars

Stationery lovers’ heaven!

Discovered Papersmiths on Trouva and I am in love! I am a stationery addict and these guys have just swept away my now-second favourite stationery supplier for the top spot. The notebooks are gorgeous with a lovely choice of colours and beautiful quality pages, and the pens are a pleasure to look at, hold and write with! The order came with quickly with a lovely hand-written note, and was gift-packaged beautifully (chose gift packaging by mistake as it was only for me but don’t regret it!). Seeing the quality of their products, I promptly went back to browse their website for more goodies and came across a gift set which appeared to be wrongly priced. I used the web form to enquire and got a very polite and apologetic email to say it was a mistake and that they had corrected it. I have since placed a second order (after a very difficult decision as I wanted all the notebooks and pens in the different colours offered😄) which was despatched delivered extremely quickly and is awaiting collection at the post office! I will be back for more!

January 27, 2023
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