Really bad experience trying to return a pair of boots that were poor quality. Constant deflection from the Company in their emails. All very dodgy offering 30%discount for me to keep the boots. Ab... See more
Company replied
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I bought the Summit Derbys in black after seeing them on Instagram and honestly they exceeded my expectations. I've worn them a few times already and they’re surprisingly comfortable. Also got quite a... See more
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I’m normally more of a sneaker person but wanted to try something different since derby shoes seem to be trending again. I wasn’t sure how easy they would be to style but they actually work well with... See more
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Essentially unreturnable. Website said returns accepted but in practice this is impossible. Sent international tracked (£21.55) via Royal Mail but could not be exported - possibly due to customs c... See more
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Contact info
Joop Geesinkweg 701, 1114 AB, Amsterdam, Netherlands
- support@paperstraight.com
- paperstraight.com
Breach of guidelines
DROP SHIPPING ALERT!!!
February 11, 2026
Unprompted review
Reply from Paperstraight
Dear Martin,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear that things did not go as expected. I can understand how disappointing that must feel.
I would like to personally look into your order and fully understand what happened. When situations like this occur, it’s important to us that they are handled with care and clear communication.
To ensure your case reaches me directly, could you please send a new email with the subject line “URGENT”? Once received, I will review everything myself and stay involved until we reach a proper resolution together.
We truly appreciate the opportunity to make this right and restore your confidence in us.
Warm regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Very good quality products and a smooth…
Very good quality products and a smooth shopping experience overall. I’m very happy with my purchase and would definitely order again.
December 30, 2025
Unprompted review
Reply from Paperstraight
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the quality of our products and had a smooth shopping experience. It means a lot to us that you’d order again!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Drop shipping - AVOID
Bought a pair of shoes from them, as their business address in Amsterdam thought they'd be coming from there.
Tracking comes through, and they're coming straight from China - has taken 2 weeks for them to arrive and the shoe is too big so looked at returns and this has to be covered by the buyer, so looking at around £30+ from the UK.
Would 100% avoid this company like the plague - shoes aren't a good quality and you're basically wasting your money from dropshipped shoes
February 10, 2026
Unprompted review
Reply from Paperstraight
Dear Dave,
I truly appreciate you sharing your feedback with us. I’m really sorry that your experience has left you feeling disappointed that’s never the impression we want to leave.
I would value the chance to personally review everything related to your order so we can clearly understand what happened and work toward a fair solution. Your situation deserves proper attention, and I want to make sure it’s handled carefully and directly.
Could you please send us a new email with the subject line “URGENT”? That will allow me to locate your message quickly and take over your case right away. I will stay involved until we sort this out together.
Thank you for giving us the opportunity to improve and make things right.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Dropshipping scam
Very disappointing experience.
The website advertises a 60-day return policy, but after delivery I was told sale items are exchange-only. This contradiction is not made clear at checkout.
It was also not disclosed that items are shipped from China. I only learned this when support told me I would need to return the order to China at my own cost. The product quality was very poor and not as described.
Customer service responses felt automated and generic, failed to address my actual points, and replies were extremely slow. The only resolution offered was a 10% refund to keep the items or expensive international return shipping with no clear confirmation of a full refund.
Based on my experience and the similarity to other reviews here, this feels like a dropshipping setup with misleading returns information. I would avoid.
January 23, 2026
Unprompted review
Reply from Paperstraight
Dear Benjamin,
I’m really sorry that your experience with us has been such a letdown. I completely understand how frustrating this must have been, and I truly regret that we didn’t meet your expectations.
We’ve already tried to reach you by email because we’d honestly like the chance to talk this through properly and see how we can resolve it in a way that feels fair to you. When you have a moment, please check your inbox (and spam folder, just in case), so we can continue the conversation directly.
Thank you for being open and sharing your feedback. It helps us understand where we need to improve, and we genuinely hope we can still turn this around for you.
Kind regards,
Meliska
Team Lead
Paper Straight Customer
Loved the shoe and the time taken for…
Loved the shoe and the time taken for delivery
January 30, 2026
Unprompted review
Reply from Paperstraight
Hi Sam,
Thank you so much! We’re thrilled to hear that you love your shoes and that the delivery time met your expectations. Your feedback really means a lot to us!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi John,
Thank you so much for your feedback! We’re really happy to hear that you’re pleased with the quality and that your order arrived quickly. That’s exactly what we aim for.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Paper Straight was able to delivery my…
Paper Straight was able to delivery my product faster than originally projected.
January 29, 2026
Unprompted review
Reply from Paperstraight
Hi Marcellas ,
Thank you for sharing your experience! We’re really glad we could deliver your order sooner than expected, that’s always a win 😊
We truly appreciate your support and hope to serve you again soon.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Dear Adam,
I’m truly sorry to hear that your experience with us was disappointing. I completely understand how frustrating this must have been, and it’s certainly not the kind of experience we want our customers to have.
Our team has already reached out to you by email because we’d really like the chance to work through this together and find a solution that feels fair. When you have a moment, please check your inbox (or spam folder, just in case), so we can continue the conversation directly.
Your feedback means a lot to us, it helps us improve and make sure this doesn’t happen again. Thank you for taking the time to share it, and I hope we can resolve this for you soon.
Warm regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Its a SCAM
Its a SCAM! china bullshit pretend to be netherland Brand, DON’t BUY FROM THEM!
January 28, 2026
Unprompted review
Reply from Paperstraight
Dear Glue,
Thank you for contacting us and for bringing this matter to our attention. I’m sorry that your experience so far has been disappointing, and I understand how frustrating this must feel.
I would like to personally step in and review your order in detail so we can identify exactly what went wrong and resolve it properly. To ensure your case is handled with priority and reviewed directly by me, I kindly ask that you send a new email with the subject line “URGENT.” Once received, I will take full ownership of your case and keep you updated until everything is resolved.
We truly appreciate your patience and the opportunity to address this for you. Your satisfaction is important to us, and we are committed to making this right.
Kind regards,
Meliska
Paper Straight Team Lead
Free shipping
Free shipping, no extra tariffs, and fast delivery. Everything arrived quickly and smoothly!
December 4, 2025
Unprompted review
Reply from Paperstraight
Hi James,
Thank you so much for your great feedback! We’re really happy to hear that everything went smoothly, from free shipping and no extra tariffs to fast delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
DO NOT BUY FROM HERE!!!!
DO NOT BUY FROM HERE!!!!! I bought a pair of shoes from here to which it said would take 5 to 10 working days, from there apparent warehouse/shop in Netherlands. This is all a lie, it came from China and took over 6 weeks to get here. After wearing the shoes no more than 5 times, the sole on both shoes have ripped half off( the shoe cost £331 RRP). I then reported this issue, to which i got a reply with 10% off my order or send them back to China ( I had to pay for the return) After back and forth i eventually got them to 50% off after weeks of emails. POOR CUSTOMER SERVICE AND AWFULLY MADE SHOES.
January 14, 2026
Unprompted review
Reply from Paperstraight
Dear Max,
We’re sorry to hear that your experience was disappointing. This is not the standard we aim to provide, and we understand your concerns.
Our support team has already reached out to you by email to continue the conversation and look for a suitable solution. We kindly invite you to check your inbox so we can address this matter directly and properly.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Order problem
I ordered the shoes three weeks ago. When I tried to track the order, the status consistently indicated that it was still in the warehouse. After these three weeks, the delivery person suddenly arrived at my door with the package.
The delivery process could be improved by providing more frequent updates, or at least a notification when the delivery is scheduled. I was fortunate to be at home that day; otherwise, I would have had to collect the package elsewhere.
The shoes themselves are of good quality, although they fit slightly larger than expected.
January 25, 2026
Unprompted review
Reply from Paperstraight
Dear Timo,
Thank you for taking the time to write to us. I’m sorry that this situation has been upsetting, and I appreciate you letting us know about your experience.
I’d like to personally go through your order and understand what led to this issue so we can address it properly. To make sure your case reaches me directly and is handled as a priority, could you please send a new email with the subject line “URGENT”? Once it comes through, I’ll take over and stay in close contact with you until everything is sorted out.
We value your trust and take your concerns seriously. Thank you for giving us the chance to review this further. I’m committed to helping you reach a fair resolution.
Kind regards,
Meliska
Team Lead
Paper Straight
Seems like you only answer fast on the public place
1. I contacted you on January 10th, the SAME DAY I placed the order, to cancel it. You had 3 days to stop the shipment but chose to ignore my request.
2. Your website claims you're based in the Netherlands. NOWHERE on your website or during checkout does it mention China or international return shipping. This is fraud.
3. You're now demanding I pay €50-80 to ship a €93 product back to China - a cost you deliberately hid to trap customers into keeping wrong orders.
4. Under EU Consumer Rights Directive (2011/83/EU), you are REQUIRED to disclose return procedures and costs BEFORE purchase.
You failed to do this. Under EU Unfair Commercial Practices Directive (2005/29/EC), falsely advertising your business location is illegal.
I could reporte this case to
European Consumer Centre (ECC)
Netherlands Authority for Consumers & Markets (ACM)
Revolut fraud department
You can either:
Refund me €93.46
Provide a NETHERLANDS return address (since that's where you claim to be based)
Deal with regulatory investigations
PS: I wish I could upload screenshots on all the ridiculous emails you're sending
Dac
January 10, 2026
Unprompted review
Reply from Paperstraight
Dear Davy,
We’re very sorry to hear that your experience did not meet your expectations. This is certainly not the outcome we want for any of our customers.
Our customer support team has already reached out to you via email to continue this conversation and discuss possible next steps. We kindly ask you to check your inbox so we can assist you directly and work toward a resolution together.
Thank you for taking the time to share your feedback, it helps us improve our service.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi Cam,
Thank you so much! We’re really happy to hear you’re satisfied with the item, that means a lot to us.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
At first
At first, I had doubts about buying leather shoes online, but the result is excellent. The shoes are very comfortable, and I receive nothing but compliments.
January 24, 2026
Unprompted review
Reply from Paperstraight
Hi Silas,
Thank you so much for sharing your experience! We’re thrilled to hear that your shoes exceeded your expectations and that you’re getting compliments on them. Comfort and quality are exactly what we aim for, and it’s wonderful to know we delivered.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Products looks very nice!
January 24, 2026
Unprompted review
Reply from Paperstraight
Hi Szymon,
Thank you so much! We’re glad to hear that you like the look of your product, your feedback really makes our day.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi Shoney,
Thank you so much! We’re glad to hear you’re happy with the shoe and that it arrived quickly. Your feedback means a lot to us!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Great marketing and great product.
Great marketing and great product.
January 24, 2026
Unprompted review
Reply from Paperstraight
Hi Elmer,
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed both the product and our marketing , your support means a lot to us.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Great service and product
Alway updated on the status of the order - received a nice pair of shoes!
All good - 100% recommendation
January 22, 2026
Unprompted review
Reply from Paperstraight
Hi Chris,
Thank you so much for your feedback! We’re thrilled to hear that you were kept updated and that you’re enjoying your new shoes. Your 100% recommendation means a lot to us!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Good Products and Easy Returns
Everything was good quality and arrived quickly. I had to return one item, but the process was simple.
January 22, 2026
Unprompted review
Reply from Paperstraight
Hi Michael,
Thank you for sharing your experience! We’re glad to hear that everything arrived quickly and that the quality met your expectations. We’re also happy the return process was simple, we aim to make it as smooth as possible for our customers.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
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