Really bad experience trying to return a pair of boots that were poor quality. Constant deflection from the Company in their emails. All very dodgy offering 30%discount for me to keep the boots. Ab... See more
Company replied
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See what reviewers are saying
I bought the Summit Derbys in black after seeing them on Instagram and honestly they exceeded my expectations. I've worn them a few times already and they’re surprisingly comfortable. Also got quite a... See more
Company replied
I’m normally more of a sneaker person but wanted to try something different since derby shoes seem to be trending again. I wasn’t sure how easy they would be to style but they actually work well with... See more
Company replied
Essentially unreturnable. Website said returns accepted but in practice this is impossible. Sent international tracked (£21.55) via Royal Mail but could not be exported - possibly due to customs c... See more
Company replied
Contact info
Joop Geesinkweg 701, 1114 AB, Amsterdam, Netherlands
- support@paperstraight.com
- paperstraight.com
Breach of guidelines
Goated shoes
January 20, 2026
Unprompted review
Reply from Paperstraight
Hi Marwan,
Thanks so much! We’re thrilled to hear you’re loving your shoes, your support means a lot to us.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Love The Ridgeworks Low
The Ridgeworks low exceeded my expectations. The leather is buttery soft, the materials used are great quality, and the fit is perfect. Been wanting a shoe in between loafers and sneakers and found one.
January 18, 2026
Unprompted review
Reply from Paperstraight
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that The Ridgeworks Low exceeded your expectations and that the fit, leather, and materials hit the mark. It’s wonderful to know you found exactly what you were looking for, a perfect balance between loafers and sneakers.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
They look great but..still 9/10
They looks great, definitely true to size! Only complaint is they smelled like chemicals but other than that 9/10
January 18, 2026
Unprompted review
Reply from Paperstraight
Hi Key,
Thank you for your feedback! We’re glad to hear you love the look and fit of your shoes. We do apologize for the chemical smell, this can sometimes happen with new leather and usually fades after airing them out. We really appreciate your 9/10 rating and your support!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Shoe looks and feels awesome
January 18, 2026
Unprompted review
Reply from Paperstraight
Dear Matthew ,
Thank you so much for sharing your thoughts! We’re thrilled to hear that your shoe both looks and feels awesome, that’s exactly what we hope every pair delivers.
We can’t wait for you to enjoy them even more with each wear!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Still waiting been 2 weeks. Scam
Ordered 2 pairs of shoes 2 weeks ago. Still haven’t arrived. Customer service is slow and useless. Just keep saying the shoes are with Evri so it’s out of their hands. From me placing the order to Evri even getting the delivery took 10 days. Even more concerned now I’ve seen other people giving such poor review. Will probably do a charge back. Ignoring my emails, insta messages and deleting Instagram comments. Scam
Edit - they’ve reached out, over 2 weeks ago to offer a partial refund, still waiting on that. Despite me sending multiple replies.
January 17, 2026
Unprompted review
Reply from Paperstraight
Dear James,
I’m sorry to hear that your experience with us was disappointing. I can understand how frustrating this must have been, and I truly regret that we didn’t meet your expectations this time.
We’ve already tried to reach you by email because we’d really like the opportunity to speak with you directly and see how we can resolve this in the best possible way. When you have a moment, please take a look at your inbox (and spam folder, just in case), so we can continue from there.
Thank you for sharing your feedback, it helps us learn and improve, and we genuinely appreciate you taking the time to let us know.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
You can tell these were designed with…
You can tell these were designed with care. Stitching is clean, leather feels premium, and they don’t lose structure after a few wears. Shipping took a bit, but communication was clear.
October 16, 2025
Unprompted review
Reply from Paperstraight
Dear Organisch,
Thank you for sharing your experience! We’re so glad to hear that the care and quality in the design really stood out, clean stitching, premium leather, and lasting structure are exactly what we aim for in every pair.
We also appreciate your patience with shipping, and we’re happy to hear that our communication kept you informed throughout the process. Your feedback means a lot to us, and we hope your shoes continue to impress with every wear!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Oh boy
Oh boy, if I'd known I'd have to pay postage to China to return these shoes, I would not have taken the chance on them.
As far as the product goes:
They fit comfortably. The soles feel unsubstantial though. Time will tell but I'm worried they're going to fall apart in a month or so. Don't love them, don't hate them.
It's not a good look - the Amsterdam/China thing needs addressing, everyones call it out here and the 1-2 star reviews will keep rolling in until it's dealt with. Can't expect new customers to pick up the bill for your sleight of hand.
Man I really miss that £100.
January 16, 2026
Unprompted review
Reply from Paperstraight
Dear Sam,
Thank you so much for sharing your honest thoughts with us. I completely understand how frustrating this must have been, and I’m really sorry that the return process came as such an unpleasant surprise.
I also appreciate your feedback on the shoes themselves. I’m glad they’re comfortable, but I completely understand your concern about the soles and longevity nobody wants to feel unsure about a product they’ve invested in.
Transparency is very important to us, and feedback like yours is exactly what helps us improve and make things clearer for future customers. I hear you, and this is something we’re actively working on addressing.
I’d really appreciate the opportunity to personally review your order and see how we can make this right. If you’re open to it, please send us a new email with the subject line “URGENT”. Once it comes through, i will personally take over your case and work with you until everything is resolved.
I want to do what we can to help restore your trust. Thank you for giving us the chance to make this right we truly appreciate it.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Great shoes and service
January 16, 2026
Unprompted review
Reply from Paperstraight
Dear Dave,
Thank you so much for your kind words! It really means a lot to hear that you’re enjoying both your shoes and the service. We love knowing that our work is making a difference for our customers, and your support truly brightens our day.
We can’t wait to help you find your next favorite pair!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Stitching is on point
Stitching is on point, neatly made. Looks exactly as picture and even way nicer in reality
January 3, 2026
Unprompted review
Reply from Paperstraight
Hi Yaw ,
Thank you so much for your kind words! We’re thrilled to hear that the stitching and quality met your expectations and that the shoes look even better in person. Your feedback means a lot to us!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
I have no negatives
Great quality. Great colour (love the washed green). Good communications. Delivery was made without a hitch, would use again.
I know I said i have no negatives, my only one is that your store isn't closer.
January 14, 2026
Unprompted review
Reply from Paperstraight
Dear Joshua,
Thank you so much for your kind words! We’re thrilled to hear that you love the quality, color, and that the ordering and delivery process went smoothly. Your support and positive feedback truly mean a lot to us.
And we hear you we wish we could make our store closer too! In the meantime, we’ll do our best to make your online experience as easy and enjoyable as possible, and we can’t wait to welcome you back for your next pair.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi there Mark,
Thank you for your feedback! We’re glad to hear you’d buy from us again. We do apologize for the wait and appreciate your patience, we’re always working to make delivery faster.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Terrible service
Terrible service, terrible quality. The company says it’s based in the NL but everything is drop shipped from China. Returns are practically impossible and they make you pay an outrageous amount to send them back TO CHINA. Insane. They will be getting some legal involvement soon.
January 13, 2026
Unprompted review
Reply from Paperstraight
Dear Shana,
Thank you so much for taking the time to leave your feedback. I truly appreciate you sharing your experience, and I completely understand how frustrating this situation must have been for you. Your review has been seen and carefully considered, as I want to make sure every order and concern is handled properly.
I want to assure you that your case is important to me, and I'm committed to understanding exactly what happened so I can make it right. To help me do that as quickly as possible and ensure it doesn’t get lost in our usual support channels, please send a new email with the subject line “URGENT”. Meliska and I will personally take over from there, review your order, and make sure your concerns are fully addressed.
We truly value your trust and your experience with us, and we want to make this right for you. Thank you for giving us the chance to resolve this, and I look forward to personally assisting you.
Warm regards,
Meliska Team Lead
Paper Straight Customer Care Team
I love these shoes
I love these shoes! They are great quality and a must have for the colder days - so grateful
January 12, 2026
Unprompted review
Reply from Paperstraight
Dear Meewee,
Thank you so much for your kind words! We’re thrilled to hear that you love your shoes and that they’re keeping you comfortable during the colder days. Knowing that the quality and design are hitting the mark truly means a lot to us.
We’re so grateful for your support and hope your new shoes continue to be a go-to for seasons to come!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
They did not send a returner formular…
They did not send a returner formular as requested.
Both my daughter and I have tryed to get in contact, but no reply
November 29, 2025
Unprompted review
Reply from Paperstraight
Dear Inger,
Thank you for sharing your thoughts with us. I truly appreciate you taking the time to explain your experience, and I’m very sorry for the frustration this situation has caused. Your feedback has been reviewed carefully and has not gone unnoticed.
We would like to personally look into your case to understand exactly where things went wrong and how we can resolve it properly. To ensure your message is handled with priority and reviewed directly by our leadership team, please send us a new email with the subject line “URGENT.” Once we receive it, Meliska and I will take over the case ourselves and make sure your concerns are addressed promptly and thoroughly.
Your trust means a great deal to us, and we’re committed to turning this experience around for you. Thank you for giving us the opportunity to make things right,we look forward to assisting you directly.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM - Do not buy anything from them. They pretend to be from the Netherlands but are really shipping garbage from China. I bought some shoes from the them and the vegan leather smelled so toxic it filled the room. This footwear clearly does not pass any test standard and is mostly likely very damaging.
When I attempted to return them, they asked me to pay for shipping to a warehouse in China costing about £30!! On top of that they kept offering a 10% / 20% / 30% discount to keep the faulty product. It’s been shocking customer service and I doubt very much that this company will be round for very long based on my experience and a lot of reviews here on trust pilot. AVOID AT ALL COSTS
January 2, 2026
Unprompted review
Reply from Paperstraight
Dear Rob,
I’m really sorry that your experience with us has been disappointing. I completely understand how frustrating this must have been, and I want you to know that we genuinely care about making it right.
We’ve already reached out to you by email because we’d really like the chance to talk this through personally and find a solution that works for you. When you get a moment, please check your inbox (or your spam folder just in case), so we can continue the conversation directly and sort everything out.
Your feedback truly matters to us, it helps us improve and make sure situations like this don’t happen again. Thank you for sharing your experience, and I really hope we can turn this around for you.
Warmly,
Meliska
Team Lead
Paper Straight Customer Care Team
Great shoe, long delivery time
My son loves the shoe, the fit, and the style of the shoe. The issue was the length of time it took to arrive. I am currently ordering another pair of paper straight shoes for his birthday and just hope they arrive in time for his birthday.
December 22, 2025
Unprompted review
Reply from Paperstraight
Hi Caryn,
Thank you for sharing your experience! We’re so happy to hear that your son loves the shoes and that the fit and style are spot on. We truly apologize for the delivery taking longer than expected, and we’ll do our best to ensure the new pair arrives on time for his birthday. Your support means a lot to us!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Scam company. Dropshipping
Avoid at All Costs
Absolutely terrible experience. This company feels like a complete scam. They sent me an incomplete order, and when I tried to resolve the issue, all I received were automated email replies — even after providing clear evidence.
The items themselves were extremely poor quality, the kind of things you could easily find on TEMU or SHEIN for a fraction of the price. All I wanted was to return the items and get a refund, but instead I got yet another automated message from “Lisa” claiming the case had been reviewed and couldn’t be resolved — with zero explanation or proof.
No real customer service, no accountability, and no intention of helping customers. Avoid this company at all costs.
November 29, 2025
Unprompted review
Reply from Paperstraight
Dear Prince,
Thank you for taking the time to share your feedback. I’m truly sorry that your experience did not meet your expectations, and I completely understand how upsetting this situation must have been. Please know that your message has been read carefully and taken seriously.
We would like to personally review your case to fully understand what went wrong and how we can resolve this for you in the best possible way. To ensure your message is prioritized and reviewed without delay, please send us a new email with the subject line “URGENT.” Once received, Meliska and I will personally take ownership of your case and guide it through to a proper resolution.
Your trust is important to us, and we are committed to doing everything we can to make this right. Thank you for giving us the opportunity to address your concerns we look forward to assisting you directly.
Warm regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Misleading Dropshippers
I had a very disappointing experience with Paper Straight.
After placing my order, I discovered what appear to be identical shoes available online for a fraction of the price. When I immediately contacted customer service to cancel before delivery, I was told cancellation was “not possible” due to their “automated system”.
Once the item was delivered, I was informed that returns must be sent back to China at the customer’s expense, which can be extremely costly. Instead of a straightforward refund, I was repeatedly pushed to accept partial refunds (10%, then 20%, then 30%) to keep the item — which felt like pressure rather than customer care.
This information was not made clear at checkout, and had I known the true return process and costs, I would never have ordered. Communication was slow, repetitive, and focused on deflecting responsibility rather than resolving the issue fairly.
I strongly recommend doing thorough research before buying. This was one of the most frustrating online shopping experiences I’ve had.
December 5, 2025
Unprompted review
cool shoes, good quality, fair price
It took a bit to arrive but it was in the midst of christmas. the product is super good and comfortable and the prize amazing.
January 2, 2026
Unprompted review
Reply from Paperstraight
Dear Cami,
Thank you for taking the time to share your experience! I’m glad to hear that despite the holiday rush, your order arrived safely and that you’re happy with the product. It’s wonderful to know that the shoes are comfortable and that you feel the price was great value, that’s exactly what we hope for every customer.
We truly appreciate your patience and your kind words, and we can’t wait to bring you more shoes you’ll enjoy just as much in the future!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Absolutely appalling and unacceptable service.
If I would give less than one star, I would give a minus!!! This company is shockingly unprofessional. The shoes do not fit, there is no size indicated on the product, and the so called customer service is practically nonexistent. Getting a refund is deliberately made difficult, with no free returns and an outrageous demand to pay excessive shipping costs to send the item back to China after misleading customers into believing the product ships from Amsterdam.
This experience has been infuriating from start to finish. I would strongly warn anyone against shopping with this company. There are far better and more honest alternatives available. Avoid at all costs.
December 17, 2025
Unprompted review
Reply from Paperstraight
Dear Jason ,
Thank you so much for taking the time to share your experience. I’m really sorry for the frustration and disappointment this situation has caused , you deserve better, and I completely understand how upsetting this must have been.
I’d like to personally look into your order and make sure we sort this out for you. To make sure nothing gets lost in our regular support channels, could you please send us a new email with the subject line “URGENT”? Once we get it, Meliska and I will take over your case ourselves and work with you until everything is resolved.
Your experience and trust mean a lot to us, and I truly appreciate you giving us the chance to make this right. I’m looking forward to helping you personally and making sure this is taken care of.
Warmly,
Meliska
Team Lead
Paper Straight Customer Care Team
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