Got what I ordered when I was told it would arrive. well packaged and in good condition. Thank you PAR.
Company replied
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See what reviewers are saying
Contact with sales staff was very good. Friendly, responsive, reliable. Problem was that goods were not in stock and that supply from the manufacturer was late and unreliable.
Company replied
I ordered some PVC weld rod in 2kg coils when they got delivered one of the coils was damaged. I got a replacement sent out straight away FOC. Great customer service.
Company replied
Item arrived damaged but after contacting sales team the item was replaced quickly so we are happy with the service provided.
Company replied
Company details
Written by the company
PAR Direct are a forward-thinking, customer-driven company supplying a complete range of rubber, plastic, and insulation products. Established as the online store of PAR Group, the company boasts over 40 years of experience providing products and services to manufacturing, engineering, and commercial industries, as well as consumers, hobbyists, and DIY enthusiasts.
Contact info
Bridge House, Drumhead Road, Chorley North Industrial Park, PR6 7BX, Chorley, United Kingdom
- 01257 248369
- orders@par-direct.co.uk
- par-direct.co.uk
4.4
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Overnight AM delivery took 3 days to…
Overnight AM delivery took 3 days to arrive .
Cannot use DX to Scotland
June 17, 2026
Reply from PAR Direct
Hello Jane,
Thank you for your feedback. We sincerely apologise that your chosen delivery took considerably longer than expected to arrive.
Unfortunately, on this occasion, the service fell short of the standards we aim to provide, and we understand your disappointment. Please be assured that this is not representative of our usual level of service.
We appreciate you taking the time to share your experience, and we will use your feedback to help improve our service going forward.
Gina
PAR Direct
Simples.
Got what I ordered when I was told it would arrive. well packaged and in good condition. Thank you PAR.
June 10, 2026
Reply from PAR Direct
Hello Sean,
We're really pleased to hear your positive feedback and appreciate the time you have taken to share this with us!
Hopefully, we'll serve you again in the future 😊
Hannah
PAR Direct
Quick follow up on questions and…
Quick follow up on questions and assistance with the order process, followed by a fast delivery.
May 20, 2026
Reply from PAR Direct
Hello,
Thank you for rating us with 5 stars! We're pleased to hear that our team was able to quickly answer your questions, assist with your order, and provide fast delivery.
Many thanks for ordering with us.
Gina
PAR Direct
Reply from PAR Direct
Hi John,
Many thanks for your great feedback and for taking the time to leave us a review.
We hope to be of service again soon.
Gina
PAR Direct
Good customer service.
Item arrived damaged but after contacting sales team the item was replaced quickly so we are happy with the service provided.
January 23, 2026
Reply from PAR Direct
Hello Shawn,
Thank you for your review. We can only apologise for the initial issues you experienced, but we are pleased to hear that this was resolved quickly for you.
Thank you again for your order.
Stuart
PAR Direct
Reply from PAR Direct
Hello Customer,
Thank you for the positive feedback. We're pleased to hear that you were satisfied with the service and communication you received throughout the buying process.
Hopefully, we will hear from you again soon!
Hannah
PAR Direct
Reply from PAR Direct
Hello PH,
I'm very pleased to hear that the seal you purchased on PAR Direct suits your application. I hope the dimensions drawings on the website made it easier for you to pick the correct seal.
Thank you for taking the time to leave us a review.
Hannah
PAR Direct
Excellent range of products
Excellent range of products. Expensive but had the hose to meet our technical requirements (102mm ID, 350mm bend radius, temperature tolerance, food grade
August 1, 2025
Reply from PAR Direct
Hi Garrett,
Thank you for taking the time to rate us with 5 stars - we really appreciate it!
We're glad to hear the product meets your technical requirements. We pride ourselves on supplying high-quality goods.
We hope to be of service again in the future.
Gina
PAR Direct
Very easy transaction from start to…
Very easy transaction from start to finish
Delivery as promised on time on day.
August 5, 2025
Reply from PAR Direct
Hello Gary,
Thank you for the great feedback. We're glad the team at PAR Direct has been able to assist in making your experience as easy as possible.
Hopefully, we shall hear from you again!
Hannah
PAR Direct
fast delivery
fast delivery, international shipping, fast quotation. fast delivery, international shipping, fast quotation.
July 4, 2025
Reply from PAR Direct
Hello,
Thank you for leaving us this 5-star review. We're pleased to hear that you received your item promptly, even with international shipping.
Hannah
PAR Direct
Reply from PAR Direct
Hi,
Thank you for the 5-star rating - we're pleased to hear our communication with you was excellent!
We look forward to being of service again soon.
Gina
PAR Direct
Answered my Query rapidly
Answered my Query rapidly, Dispatched our part quickly and kept me updated.
Great customer focus.
June 24, 2025
Reply from PAR Direct
Hello Craig,
Thank you for leaving such a positive review for us, and im pleased to hear you received your order quickly!
We hope to be of service to you again in the future.
Hannah
PAR Direct
First-class service from PAR.
First-class service from PAR. Single sheet of 8’ x 10’ Foamex delivered overnight. Well done.
May 20, 2025
Reply from PAR Direct
Hi David,
Many thanks for rating us 5 stars! We're very happy to hear you received our first-class service with a job well done.
We hope to be of service again soon!
Gina
PAR Direct
Seamless web transaction
April 23, 2025
Reply from PAR Direct
Hello,
Thank you very much for your 5* review. We are delighted you found the transaction seamless, and we look forward to your ongoing business.
Ben
PAR Direct
Reply from PAR Direct
Hello,
Thanks for taking the time to leave us a 5-star review. It is great to hear about your experience with us!
We look forward to welcoming you back again in the future.
Gina
PAR Direct
Quick response to enquiry
Advice offered without wanting to go the most costly route. Parts received very quickly.
March 21, 2025
Reply from PAR Direct
Hi Mark,
Many thanks for your 5-star review - we're happy to hear you received your order quickly.
We hope to be of service again soon!
Gina
PAR Direct
Quick service and product arrived well…
Quick service and product arrived well packaged.
March 14, 2025
Reply from PAR Direct
Hello John,
Thank you for leaving us a 5-star review. Myself and the team are pleased you were happy with our service.
I hope we can be of assistance again in the future!
Hannah
PAR Direct
Reply from PAR Direct
Hi Jukka,
Thank you for rating us 5 stars. We're happy to hear your positive feedback on our quick service.
We look forward to serving you again soon!
Gina
PAR Direct
Excellent communication
Excellent communication! Quick and easy. No problems with delivery
February 20, 2025
Reply from PAR Direct
Hello,
Thank you very much for your kind words. Here at PAR Direct, we strive for excellent customer service.
We look forward to dealing with you again soon.
Ben
PAR Direct
Contact with sales staff was very good
Contact with sales staff was very good. Friendly, responsive, reliable. Problem was that goods were not in stock and that supply from the manufacturer was late and unreliable.
January 31, 2025
Reply from PAR Direct
Hello,
Thank you very much for your positive review. We are glad you found our customer service very good!
Apologies for the delay in the delivery of goods, this very rarely happens.
We look forward to helping you again in the near future.
Ben.
PAR Direct.
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