Paragon Clinic, Shrewsbury, UK Reviews 120

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and friendly demeanor, making them feel safe and supported throughout their journey. The service provided is frequently highlighted as outstanding, with many people noting the efficiency and seamlessness of their procedures, from initial consultation to follow-up. Reviewers are particularly impressed with the quality of the treatments and the positive, often life-changing, outcomes. However, some customers also noted issues with communication regarding referrals and financial terms. A few other people also expressed concerns about support during urgent situations and felt that the results of some procedures were unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, warm, and considerate... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the entire process as smooth,... See more

Quality

Customers had positive experiences with quality. Many reviewers report crystal clear distance vision and... See more

Based on these reviews

Rated 5 out of 5 stars

first time I've 'gone private' but treatment was time critical so went for it ,with absolutely no regrets . Excellent care and consideration by all the staff, all the explanation and advice you co... See more

Rated 5 out of 5 stars

I’m incredibly grateful to Mr. Jenyon and his team at Paragon Clinic. The lens replacement surgery has truly been life-changing. I felt completely safe and supported throughout every step of the proce... See more

Rated 5 out of 5 stars

Fantastic care from start to finish. Having been let down by NHS Wales I feel very fortunate to have discovered Paragon Clinic to complete my Cataract surgery. Mr Jenyon and all the staff were excepti... See more

Rated 5 out of 5 stars

The staff here are exceptional. The consultant and nurse cannot be faulted. The reception staff are also a credit. Communication is clear and also friendly. Nothing is too much trouble.The facility... See more


Company details

  1. Ophthalmology Clinic
  2. Eye Care Center
  3. Health Consultant
  4. Medical Clinic
  5. Ophthalmologist
  6. Private Hospital

Written by the company

Located in Shrewsbury, PARAGON CLINIC is a private ambulatory surgery centre with state of the art operating facilities, latest equipment and technology for Eye Surgery, Carpal Tunnel Surgery etc. Highly specialised consultants with the best surgical talent locally and across the region to provide personalised private care at affordable prices. EYE SURGERY, LASER AND CONSULTATIONS by highly specialised consultant ophthalmologists: -Cataract & Refractive Surgery -Premium lens implants -Laser Eye Surgery -Cosmetic Eye Surgery -Macular degeneration treatments -Anti-Wrinke injections and IPL facial rejuvenation -Advanced Dry & Watery eye treatments -Keratoconus -General Eye Consultations CARPAL TUNNEL SURGERY by a specialist consultant Hand Surgeon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I will admit i was nervous

I will admit i was nervous, but from speaking to Fran on the phone I was put at ease. The whole experience from booking, to the actual procedure was perfect. I are more than happy with the results thank you all.
And a special thank you to Morag for the wedding advice.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

first time I've 'gone private' but…

first time I've 'gone private' but treatment was time critical so went for it ,with absolutely no regrets .
Excellent care and consideration by all the staff, all the explanation and advice you could hope for and a good result with the best vision I've had for years.
competetivly priced from what I researched.
money well spent for something like good eyesight difficult to evaluate until you experience it.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive, natural results from eye surgeries with Mr Yadav

I had an upper blepharoplasty at Paragon Clinic a couple of years ago then returned for a lower bleph with skin pinch and bilateral brow lift more recently, all procedures performed by the highly personable and professional Mr Yadav. His relaxed, calm manner throughout the surgeries made for a pleasant experience in theatre and I am thrilled with the results.

I would highly recommend Mr Yadav if you want natural-looking, youthful results.

The support team are excellent, warm & considerate and the after-care is exemplary.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend Dr Yadav or Paragon

Do not recommend Dr Yadav - my daughters results are a disgrace he went missing after doing the surgery at St Catherines and this clinic were so rude when i tried to track him down in an emmergency when she couldn't see out of the right eye with a raging infection never mind about the fact her results are wonky!! Paragon clinic, it was mean of you not to help us in a time of need! We were desperate!!

February 11, 2026
Unprompted review
Paragon Clinic, Shrewsbury, UK logo

Reply from Paragon Clinic, Shrewsbury, UK

We are very sorry to read your review and to hear about your daughter’s experience. This sounds like a very distressing situation, and we completely understand how concerning this must have been.

Patient care and safety are always our highest priorities, and we strive to support all patients promptly. At present, we have been unable to identify any record of this situation within our clinic, which concerns us, as we would very much like to understand what has happened and ensure the right support has been given.

We would very much like the opportunity to look into this further and offer any appropriate support. We kindly ask that you contact us directly by calling the clinic and asking to speak with our Practice Manager, or by emailing admin@paragon-clinic.com with more details.

We are committed to resolving concerns and supporting patients wherever we can.

Rated 5 out of 5 stars

Wonderful eye clinic with staff who really care for their patients

My whole experience of cataract surgery at Paragon Clinic from initial consultation to walking away with two new lenses and near perfect vision was outstanding. I cannot recommend the skills of Mr Jenyon and the team highly enough. They were all superb.

I was warmly welcomed by name each time I walked into the clinic. I knew I was in safe hands. Mr Jenyon gave me all the time I needed in the initial consultation and after the procedure. He explained about the different types of cataracts - why I had suffered so much with glare. I really appreciated understanding the pros and cons of the different lens types. With his help I was able to chose the right lens for me.

The surgery itself only took ten minutes and was truly pain free. Everyone told me that but until you've been though it you don't believe them! The day after the first eye, my vision had already improved way beyond my expectations. I experienced very little discomfort as the eye healed so I was very relaxed when it came to having the second eye done.

My distance vision is now crystal clear, colours are amazing and I only need glasses for near vision in low light. I can see clearly when I drive at night again. Having cataract surgery at Paragon Clinic has been life changing. Thank you so much Mr Jenyon, Sarah, Fran, Laura, Morag and all the team.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Anxious Patient Sept 24 (first visit) - Feb 26 (discharge)

I came to The Paragon at a very difficult time for me personally.
In addition I was extremely nervous and squeamish about any approach to my eyes.
From start to finish Reception/Admin, Specialist Nursing and Surgeon took the time to listen and explain, showed great care, compassion and understanding. It was a personal approach which enabled us to agree a plan which took account of my domestic circumstances, my anxiety and practical problems. It was a dialogue between me and the team, the surgeon and my optometrist. This helped me have the confidence to agree to the recommended procedures and time to put in place support for op and post op stages.
The Team liaised with my optometrist and kept my GP informed.
Follow up appointments were thorough and clinically driven. The All Inclusive Rate/ 6 months unlimited follow up appointments reassured me and removed any risk of compromising my health with cost worries.
The Paragon Centre is relaxing and comfortable ( tho I would have preferred not to have the radio in the background - sorry!) . I was greeted personally on arrival and and my escorts were looked after with the same generous hospitality as I was.
Sarah, Fran, Laura and Morag never failed to look after me and Mrs Ranjit was warm, kind, understanding and empathetic from the first meeting to the last.
The Paragon Clinic performs to the highest standards setting a bench mark for excellence. It is a holistic approach which combined with professionalism, skill and expertise ensured successful outcomes and a immense feeling of gratitude.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Paragon Clinic was outstanding

My experience at Paragon Clinic was outstanding. As an anxious patient, requiring a prompt and reliable diagnosis regarding my sight, I decided to consider a private appointment. My optometrist recommended this clinic because of the expertise available from renown consultants. I was pleasantly surprised by the cost of an appointment when I rang to enquire about the possibility of a consultation. I regularly pay more for a visit to the vets for my dog.
The nurse was friendly and reassuring throughout the preliminary part of the appointment, during which time I had numerous scans taken of my eye. I was then invited into Professor Yit Yang's room, where he examined my eye and reviewed my scans. He, too, was extremely professional and informative. He took the time to explain and reassure me that my condition was unlikely to deteriorate, yet he would recommend monitoring from my consultant at the local hospital. For the short time over the Christmas break that I waited for an appointment, I was extremely worried about my sight from 'self - diagnosis' using the internet. So the prompt diagnosis from such an experienced and specialised consultant was certainly worth the fee. I would not hesitate in recommending this clinic.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

I sought a second opinion in August…

I sought a second opinion in August 2024 as I was concerned about the level of care from my care provider working on behalf of the NHS. It was the best decision I’ve ever made as my glaucoma turned out to be far more advanced than so called regular monitoring had disclosed. I have had treatments at Paragon that have been beneficial to my condition. Everything at Paragon is excellent. I now know that my future eye health under their care and monitoring, which is affordable, will ensure my sight is monitored and protected to the best that is possible with the expertise of my consultant and the care of all the team at Paragon. There is nothing more precious than eyesight in my opinion.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Cataract procedure

I have just recently visited the Paragon Clinic. I saw
Mr Jenyon, he reviewed me for a cataract procedure. I was filled with confidence with his explanation of the procedure, also the expected outcomes of the procedure. The surgery was very successful. I could praise Mr Jenyon enough. The staff were very professional and very kind.
I would highly recommend this clinic I cannot thank the whole team enough.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic clinic

Absolutely fantastic clinic. The staff were lovely and couldn't do enough for you. They saw I was a little nervous and they took the time to have a chat and put me at ease. My surgeon was faultless. He told me exactly what to expect, the outcome and there was no pressure. The surgery itself was smooth and I can honestly say it’s the best decision I ever made. He did a fantastic job.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

My recommendation for Paragon Clinic

I recently had two procedures at Paragon clinic to remove unwanted growths. One was very close to my eye and not possible at another provider. It was done without any discomfort or any issues. I was treated excellently by all of the clinics staff as well as the consultant. I have no hesitation in recommending them.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had both eyes

I had both eyes, cataract attended to. Paragon’s staff were simply the best they could be. I received the best care. From reception and nursing to the surgery, everything was superb. I simply can’t recommend them more highly. And the outcome. My vision @ 75 years old is the best I can remember in my life. Better than 20/20. As an example of private surgical practice I can’t see how they could be surpassed.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

blepharoplasty

I had blepharoplasty with Mr Yadav ,
From start to finish I had a very positive experience. The staff were fantastic and very caring. I am very pleased with my results and would highly recommend the team at Paragon clinic.
Great service

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Shrewsbury Clinic

On my first visit I met the surgeon Mr Yadav who explained the procedure, the benefits and possible complications. I was not pressured into making any quick decision. Both he and the friendly staff gave me the confidence to go ahead with the procedure. It has made such a difference. The staff are so friendly and caring I felt in safe hands. The aftercare is excellent.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I opted for lens…

My husband and I opted for lens replacement and began searching for the right surgeon. Discovering Paragon Clinic and Mr. Jenyon felt like hitting the jackpot; we were certain they were the perfect fit. Now, living glasses-free is a dream come true, and the entire experience was smooth and flawless. The team is incredibly welcoming and always ready to address any queries. Absolutely outstanding.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend the Paragon Clinic

I highly recommend the Paragon Clinic. All the staff I came into contact with were so friendly and helpful. My initial consultation was with Mr Jenyon, who would carry out the procedure. There was no pressure to commit and everything was explained fully. Mr Jenyon explained what was happening during the procedure and understood how nervous I was. If you are considering any treatment I would definitely recommend you contact this clinic.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

The whole thing was very simple

The whole thing was very simple, I met the surgeon and had the procedure explained from start to finish, what to expect and also the problems that could occur. Had the surgery under local anesthesia so was painless and very quick. The staff were fabulous ! Receptionist, nurses and doctor were faultless. Would highly recommend.

September 9, 2025
Unprompted review

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