Paragon SkillsReviews 

1,128
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,128)

320 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Ms

Thanks to Ms. Sarah and Ms. Jolene for such a great support to me and taught me a lot beyond what I expected. I ensure that I will continue to learn more and support others.

January 21, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your thoughtful review. We're so pleased to hear that both tutors had such a positive impact on your learning experience. It's brilliant to know you’ve not only grown through the programme but are now inspired to support others too. Wishing you all the best as you continue your journey!

Rated 4 out of 5 stars

Doing my NVQ level 3 lead adult care…

Doing my NVQ level 3 lead adult care wasn’t easy, having gone through a few tutors and unable to find work life balance it was a real struggle specially because I work nights. Once I was paired with Jolene Hornsby, she was able to create a schedule that was more suited to me and my work, she checked in with me and my progress regularly and was always making sure I understood the workload. I’m really grateful for her support as some of my colleagues dropped out after a few tutors change. I’m glad I stuck with it otherwise I wouldn’t have finished this course nor come across a tutor who values and understands the work life balance and can create a safe learning environment to help us achieve our goals.

January 21, 2026
Unprompted review
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Reply from Paragon Skills

Thank you so much for sharing your experience, Wally. We know how tough it can be to juggle night shifts and study, so it’s brilliant to hear that your personal tutor was able to adapt things to work around your schedule and keep you moving forward. Your determination and commitment are inspiring, and we’re really proud to have been part of your journey. Congratulations on completing your apprenticeship!

Rated 3 out of 5 stars

My teacher Sarah was amazing

My teacher Sarah was amazing, sooo helpful, kind, caring, lovely and really nice. Problem is the 2 teachers before her were not helpful at all.
It was not a nice experience, I would not do it again, unless I would have such a brilliant teacher as Sarah from the start. I don't know why Paragon employs teachers who don't have a clue what they are doing.

September 21, 2025
Unprompted review
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Reply from Paragon Skills

Thanks so much for sharing your feedback. We’re thrilled to hear that Sarah made such a positive difference, she really is amazing, and we’re so glad you had her as your teacher!
We’re sorry that you felt that your experience with the teachers before her wasn’t up to par. Your comments are important, and we’ll use them to make sure all of our apprentices get the support and guidance they need from the start. We’d love the chance to give you the kind of experience you had with Sarah from the very beginning next time.

Rated 5 out of 5 stars

I started my NVQ 3

I have completed my NVQ 3 lead adult care worker and found the experience great, my personal tutor Gurpreet has been amazing and I felt extremely supported throughout, I found the workshops with Luke and Heather very informative and felt at ease and very welcome. A big thank you to Gurpreet and both Luke and Heather for all the support 😊

January 19, 2026
Unprompted review
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Reply from Paragon Skills

Thank you so much for sharing your experience! We’re thrilled to hear that you had such a positive journey completing your Lead Adult Care Worker apprenticeship. It’s wonderful to know that Gurpreet provided such amazing support and that the workshops with Luke and Heather were informative and welcoming.

We’ll be sure to pass on your thanks to Gurpreet, Luke, and Heather, they’ll be delighted to hear your kind words. Congratulations on completing your qualification, and we wish you all the best in the next steps of your career!

Rated 5 out of 5 stars

Level 5 apprenticeship-leader in adult care care

I completed my level 5 apprenticeship- leader in Adult care in December 2025. It was a challenge completing this whilst working as a deputy manager of a nursing home but the learning was exciting, I learned things about my job role that supported me to make real life changes. Jac Smith my tutor was so supportive, we chatted through the challenges of leadership and I grew every day. She believed in my ability the whole way through even when I didn't!
I am now a registered home manager utilising my learning and learning even more!
Thank you Jac for the push and confidence....I couldn't have done it without you!

December 4, 2025
Unprompted review
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Reply from Paragon Skills

Thank you so much for sharing your experience! Completing your Level 5 Apprenticeship in Leadership in Adult Care while working as a Deputy Manager is no small feat, so congratulations on this incredible achievement. It’s fantastic to hear that the learning was not only engaging but also had a real impact on your role, helping you make meaningful changes.

We’re thrilled that Jac Smith was such a supportive tutor and helped you grow in your leadership journey. It’s wonderful to hear that you’re now a Registered Home Manager putting your learning into practice every day. Jac will be delighted to hear your kind words!

Well done again on your accomplishment, we’re so proud of your journey and the impact you’re making in adult care.

Rated 5 out of 5 stars

Thank you paragon skills for all your…

Thank you paragon skills for all your supports and encouragement towards the success of my level 3, which came out to be DISTINCTION

To my nice and supportive tutor, Rachel Wright, you are an asset to the company, your professionalism and knowledge deserves a national award. She is always ready to help at any time.
I won’t forget Heather Evans for all the workshops, building confidence especially for the professional discussion.

Thank you once again paragon skills for having such a wonderful and amazing staff

January 14, 2026
Unprompted review
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Reply from Paragon Skills

What an incredible review, Ndubuisi, thank you! Huge congratulations on your distinction, and thank you for your kind words about your tutors. We’re so pleased their support, knowledge, and encouragement helped you feel confident and prepared at every stage. We'll make sure your lovely feedback reaches them both. Wishing you all the best in your next steps!

Rated 5 out of 5 stars

I can not thank my personal tutor…

I can not thank my personal tutor Jolene Hornsby enough ! She understood and supported by different learning needs,offered reassurance and motivation when needed,helping me to achieve confidence professionally and personally and a lead care level 3 qualification.
Friends, family, colleagues and service users have all commented on how my confidence has grown which has impacted positively on my self esteem.
Thank you Jolene

January 15, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful review, Hayley! We’re so pleased to hear how much your personal tutor supported and encouraged you throughout your Level 3 Lead Adult Care Worker apprenticeship. It’s fantastic to know that your confidence has grown both professionally and personally, what an incredible outcome. Congratulations on your achievement!

Rated 5 out of 5 stars

Joanne Heritage has been an exceptional…

Joanne Heritage has been an exceptional NVQ Level 3 tutor, and I genuinely could not have completed my qualification without her support. She stood by me during some very difficult times at work and through personal challenges, never making me feel rushed or pressured. She encouraged me to take a short break when I needed it, stayed in touch, and consistently motivated me to keep going until I successfully completed my NVQ with a distinction.

Her feedback was always extremely detailed, clear, and focused on real learning and improvement rather than just passing the course. She has a real talent for bringing out the best in people and building confidence alongside professional knowledge.

I am also very grateful to the other tutors who supported me through workshops, onboarding, and arranging assessments. Overall, this has been an outstanding, supportive learning experience, and I would highly and confidently recommend Joanne Heritage and the team to anyone considering an NVQ

January 9, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your incredible review, Lal. We’re so pleased to hear how much your personal tutor supported you throughout your Level 3 apprenticeship, especially during the more difficult moments. It’s wonderful to know her encouragement, clear feedback, and consistent support helped you achieve a distinction and grow in confidence. We’ll be sure to share your kind words with the wider team too. Congratulations on your success, and thank you for the recommendation!

Rated 5 out of 5 stars

Great opportunities …

I didn’t know what I was expecting for completing an NVQ level 2 but my trainer Harisa Ahmed gave me the chance to complete this. I am thankful for her for being understanding and patient and helping me to complete this. I would highly recommend this, not only does it show how much you already know but gives you the chance to learn new things that you maybe didn’t know

January 14, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Vicky! We’re so pleased to hear your personal tutor supported you with patience and encouragement throughout your Level 2 apprenticeship.

It’s great to know the experience helped you recognise your strengths and discover new knowledge too. Congratulations on your achievement, and thank you for the recommendation!

Rated 5 out of 5 stars

Hayley Worth was a wonderful tutor

Hayley Worth was a wonderful tutor. So helpful and kind. She went above and beyond. I would definitely recommend to other students. Thank you so much for all your help and support Hayley.

July 1, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for your kind words, Jennifer! We're so pleased to hear how much your personal tutor supported you throughout your learning journey. It's great to know her kindness and dedication made such a difference, congratulations on your achievement, and thank you for the recommendation!

Rated 5 out of 5 stars

Excellent training programme tutor…

Excellent training programme tutor Kirsty was fantastic always there to help and very encouraging

September 18, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Samantha! We’re so pleased to hear you had a great experience on the training programme and that your personal tutor was such a fantastic support throughout. Congratulations on everything you’ve achieved!

Rated 5 out of 5 stars

I had the best experience with my tutor Grace

I had the best experience at Paragon Skills, doing my level 4 lead practitioner in Adult Care. My tutor Grace Babaloba went the extra mile for me, fitting learning sessions around my busy family life. She gave me the support I needed and extra sessions surrounding my end point assessment which meant I was able to achieve a Distinction. Highly recommend!!!!

December 15, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for your fantastic review, Chloe, and huge congratulations on achieving a Distinction in your Level 4 apprenticeship! We're so pleased to hear how much your personal tutor supported you, especially in working around your busy family life and helping you feel prepared for your EPA. Thank you for the recommendation, and well done on your achievement!

Rated 5 out of 5 stars

NVQ level 3 (Adult lead…

Starting my NVQ level 3 (Adult lead care worker) was a struggle initially, with juggling work and family life. However I had a lovely tutor in Jolene Hornsby. Who developed an a tailored plan to enable me to successfully complete my course. She kept me motivated and scheduled weekly meetings to reinforce my understanding.

January 12, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Vivian! We’re so pleased to hear how your personal tutor supported you with a tailored plan and ongoing motivation throughout your Level 3 apprenticeship. Balancing work, family, and study is no small feat—congratulations on completing your course, and well done for sticking with it!

Rated 5 out of 5 stars

Paragon Skills has been an inspiration…

Paragon Skills has been an inspiration throughout my learning programme, providing continuous support and guidance from start to finish—from the tutors right through to the end-point assessment. I would highly recommend this company going forward.

January 8, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your kind words, Kerry. We’re thrilled to hear that your experience with Paragon Skills was so positive from start to finish. It means a lot to know our support made a real impact. Congratulations on completing your programme, and thank you for the recommendation!

Rated 5 out of 5 stars

I completed my level 3 Diploma in…

I completed my level 3 Diploma in Social Care in Paragon Skills. All my tutors were very supportive and helpful. I’m grateful towards Melissa, Aimee and Luke for their support. I recommend this institution to everyone for a better experience and future.
Thank you
Sajani

January 7, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your kind words, Sajani! It’s great to hear that your personal and workshop tutors gave you the support you needed to complete your diploma.

We’re so pleased your experience was a positive one and really appreciate your recommendation. Wishing you all the best for the future!

Rated 5 out of 5 stars

I recently completed my NVQ Level 3

I recently completed my NVQ Level 3, and I am very grateful for all the support I received. As English is not my first language, I often felt nervous, but everyone made me feel welcome and helped me throughout the process.

A special thank you to my tutor, Jacqui B. She was always there for me and gave me the guidance I needed to succeed. I really appreciate her patience and encouragement. I couldn't have done it without her!

Thank you for making my learning experience so positive!

January 6, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for the lovely review, Lisa! We’re so pleased to hear how supported you felt during your apprenticeship journey. Learning in a second language takes real determination, and it’s wonderful that you tutor was there to guide and encourage you every step of the way.

Congratulations on completing your qualification, we’re proud to have been part of your success!

Rated 5 out of 5 stars

Great learning experience with Paragon Skills from start to finish

I had a great learning experience with Paragon Skills from start to finish. My tutors and trainers (Hannah Ratcliffe, Karolina Patrickson, Naomi Graham, Jacqui Beswick and Jackie Raymond) were dedicated, responsive, very professional and genuinely invested in my success. I felt well supported throughout and would highly recommend Paragon Skills to anyone pursuing a vocational qualification.

January 9, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for the fantastic review, Samson! We’re so pleased to hear your experience with Paragon Skills was positive from start to finish.

It’s brilliant that you felt supported and encouraged throughout, your tutors will be thrilled to hear your kind words.

Wishing you continued success in all you do!

Rated 5 out of 5 stars

I can honestly say that all the great…

I can honestly say that all the great support I received from Jolene Hornsby was amazing. She is so good at explaining things. She also spent time with me making sure I understood and never had a problem if I asked the same questions. I have already told others about this course and hopefully they will start soon.

December 2, 2025
Unprompted review
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Reply from Paragon Skills

Thank you so much, Tina. We're delighted to hear how much of a difference your personal tutor made to your experience! It’s great to know you felt supported and confident asking questions throughout.

And thank you for recommending us to others too, it means a lot. Well done on your achievement, and we wish you all the best in your next steps.

Rated 5 out of 5 stars

Exceptional Support During My Level 3 Apprenticeship

I have just finished my Level 3 NVQ with Paragon Skills and I cannot recommend them enough. The process has been smooth and rewarding all the way through.
A shout out to Jolene Hornsby, my tutor/mentor. She could not have been more supportive the whole way through. She was always there to explain things, encourage learning and clear up confusing parts of the work. The support had a huge impact on my confidence and ability to keep focus on gaining my qualification.
The materials offered by Paragon were top-notch, well organized, and easy to use, but it was the personal/human support that made this experience so extraordinary. If you are considering progression and are looking for a level 3 then I would urge you to look at Paragon Skills – and if you get Jolene Hornsby as your tutor, you’ll flourish!"

December 23, 2025
Unprompted review
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Reply from Paragon Skills

Thank you so much for your fantastic review, Kings! We’re thrilled to hear that your apprenticeship journey was such a positive and rewarding experience. Your personal tutor will be over the moon to know the impact she’s had, she’s a real asset to our team. We’re so proud of your achievement and grateful you chose Paragon Skills to support you. Wishing you all the best as you take your next steps!

Rated 5 out of 5 stars

To Paragon thank you for your…

To Paragon thank you for your continuing support to the adult and young students because without your support and guidance the students are no where to go. We will be stuck in the same areas. Please continue to offer a course to those people are willing to join and willing to succeed.
To Gupreet who always there for me thank you so much for your support. You are amazing tutor even you have a lot of students you still there to guide all of us. God bless you more strength to carry on your duties yo provide a good future to those who are willing to change or upgrade their life situation..

December 23, 2025
Unprompted review
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Reply from Paragon Skills

Thank you so much for your heartfelt words, Theresa. We’re incredibly proud to support learners like you who are determined to grow and succeed.

Wishing you every success as you continue to shape your future.

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