Paragon SkillsReviews 

1,128
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,128)

320 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've just finished my level 3 lead…

I've just finished my level 3 lead adult care worker apprenticeship and absolutely smashed it because of my tutor joanne heritage. She was amazing and supportive the entire course.
She had faith in me from the start and helped me improve so I could achieve the best possible results!!

February 13, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your fantastic review, Chrissy, and huge congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship! We're so pleased to hear how much your personal tutor supported and believed in you throughout. It’s brilliant to know their guidance helped you achieve such great results. Well done on everything you’ve accomplished!

Rated 5 out of 5 stars

I Have completed my level 3 business…

I Have completed my level 3 business administration apprenticeship and couldn’t have done it without my tutor Emma! Amazing support throughout my course

May 24, 2025
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your great review, Alper, and congratulations on completing your Level 3 apprenticeship! We’re so pleased to hear how much support your personal tutor provided throughout your journey. Well done on your achievement, we’re proud to have been part of it!

Rated 5 out of 5 stars

The trainers are so supportive and…

The trainers are so supportive and helpful and cater to all needs

February 10, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely review, Allanah! We're so pleased to hear that you felt supported throughout your learning journey and that our trainers were able to meet your needs. Congratulations on everything you’ve achieved!

Rated 5 out of 5 stars

My Level 3 lead adult care completed.

I just completed my level 3 lead adult care, I am happy it ended in praise, I want to use this opportunity to thank all those that contributed in my success especially the paragon skills for the great and wonderful platform they provided us with my great tutors, my manager and colleagues at work, my family members all that showed support, thank you all for this amazing journey.

February 9, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely review, Onyeka, and huge congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship! We're so pleased to hear how supported you felt throughout your journey, both by those around you and through the Paragon Skills platform and tutors. It’s wonderful to know the experience ended on such a positive note. Well done on your achievement!

Rated 4 out of 5 stars

i had a pleasant experience with my…

i had a pleasant experience with my coach Debbie, throughout the duration of my apprenticeship. Tasks where explained clearly and i feel as though my understanding of the qualification was well developed throughout the programs duration

February 4, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your review, Mason! We’re so pleased to hear you had a positive experience throughout your apprenticeship, and that your personal tutor helped make everything clear and supported your understanding along the way. Congratulations on your achievement, we’re proud to have been part of your journey!

Rated 5 out of 5 stars

level 3 experience

I was new to Paragon Skills and I feel like I had a great experience through the whole process to get my level 3. The workshops with Luke, Judy and Heather were engaging and the time always flew by and helped me gain confidence without even realizing it. I was very behind and had 2 months to complete 9 consolidation activities and my tutor Shireen was so attentive and helpful being available daily for support and through her help I was able to catch up and get an overall distinction on my EPA. Couldn't recommend it more to people wanting to do level 2, 3 or higher.

February 3, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your journey, Hannah. It’s brilliant to hear how supported you felt and that the workshops gave you that confidence boost without it even feeling like hard work! Our Tutors will be so pleased to know they made a difference. Catching up and achieving a distinction in such a short time is an amazing achievement, well done!

Rated 5 out of 5 stars

Team Leading - Level 3

I recently completed the Level 3 Course in Team Leading and I couldn’t be happier with the experience. The course content was well-structured, practical, and highly relevant to real-world leadership and management situations. It really helped me build confidence in my leadership skills and apply what I learned directly to my role.

A special mention has to go to my personal tutor, who was fantastic. Their guidance, encouragement, and constructive feedback made a huge difference to my learning experience. They were always approachable, supportive, and genuinely invested in my progress.

February 3, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your fantastic review, Pav. It’s great to hear how much the course helped build your confidence and supported your leadership development. We’re especially pleased your personal tutor made such a positive impact, support like that really makes the difference. Congratulations on completing your apprenticeship and putting those new skills into practice!

Rated 4 out of 5 stars

My experience with paragon skills was…

My experience with paragon skills was initially challenging due to changing of tutors but later they helped me with good tutor.
Jacqui’s approach was very unique and extremely supportive which helped me to complete my course effortlessly.

Thank you.

February 3, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your experience, Adharsh. We appreciate your honesty and are so pleased that things turned around once your personal tutor came on board. Her supportive approach clearly made a big difference, and we’re glad she helped make your journey a success. Well done on completing your course!

Rated 5 out of 5 stars

Sam has been absolutely amazing…

Sam has been absolutely amazing throughout my Lead Adult Care Level 3 journey. Her support, encouragement, and clear guidance made such a difference, and I honestly couldn’t have asked for a better tutor. She was always approachable, motivating, and took the time to make sure I fully understood everything. Thanks to her dedication and support, I achieved an overall distinction. I’m extremely grateful and would highly recommend Sam to anyone starting their apprenticeship.

January 22, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your fantastic review, Huzaifa. We're so pleased to hear how much of a positive impact your personal tutor's had on your journey, her dedication really shines through, and we’re thrilled it helped you achieve a distinction. Huge congratulations on your success, and thank you for recommending us so highly!

Rated 4 out of 5 stars

Thank You.

I have just completed my Level 3 Lead Adult Care Worker Apprenticeship. Although this wasn’t easy for me as it entails a lot of commitment regardless of what you have going on in your other life. The workshops were a real highlight of the programme. The coordinators Heather and Luke consistently created an engaging and welcoming space that encouraged participation and learning. I would also like to acknowledge my tutor, Sam, for overseeing my progress and supporting the completion of the apprenticeship requirements.
I believe that with the help of Paragon my work practices and opportunities have improved and I’m happy I completed my training.

January 21, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you so much for sharing your experience, Sharon. It’s brilliant to hear how our workshops brought the learning to life and created a space where you felt encouraged and supported.

We’re also really pleased your personal tutor’s guidance helped you stay on track and complete your apprenticeship.

Congratulations on your achievement, and we’re glad to hear it’s already making a difference in your role!

Rated 5 out of 5 stars

My experience with paragon was very…

My experience with paragon was very supportive. I enjoyed the workshops and the way the content was presented. My personal tutor Kirsty Welding was supportive throughout my apprenticeship and my end point assessments. She was very reliable and always on hand if I needed a question answered.

January 30, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you so much for your kind words, Cody. We’re really pleased to hear you enjoyed the workshops and felt supported throughout your apprenticeship.

We’ll be sure to pass on your thanks, and well done again on your achievement!

Rated 5 out of 5 stars

Tutor made a huge difference

I have been completing my NVQ Level 4 in health and social care, whilst working full time as a registered service manager. I had a few setbacks at the start due to changes in my tutor but then I was assigned to Alyson Scott and she made a huge difference to my experience. She spent time with myself and my deputy who is also completing a qualification. She supported us, explained topics in a way that we could relate to. Gave us guidance when we needed it and was available when we needed her.

January 29, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your thoughtful review, Sian. We're so pleased to hear how much of a difference your personal tutor made to your experience. It’s great to know that her support and approach helped you and your deputy feel confident and well-guided throughout your qualification.

We’ll make sure she sees your lovely words, and congratulations on your achievement while managing such a demanding role!

Rated 5 out of 5 stars

Delivery an amazing job in this field

Delivery an amazing job in this field. All the tutors are nice especially Naomi Graham, Nicola Chelton, Nicola Baird, Francesca Gilbert etc etc.

January 29, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for the lovely feedback, Antony. It’s brilliant to hear how many of our tutors made a positive impression during your time with us.

Wishing you all the best in your next steps!

Rated 5 out of 5 stars

My experience in my NVQ Level 2 was…

My experience in my NVQ Level 2 was inspirational. Although I’m not a very technical person online, my tutor Sarah Conebar was extremely helpful to me to set up my learning and prepare very well for my tests and eventually exams to which I’ve passed well. I’m immensely proud of her efforts to reach this milestone.
The way the course was set and delivered was simple enough for me to continue reviewing models, discussions and executing tasks ….were possible due to my friendly tutors.
The extraordinary assistance I got from Sarah Conebar had encouraged me to attempt NVQ Level 3.

Sia Shao

January 28, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your inspiring journey, Sia. We’re so proud to hear how well you’ve done and that your personal tutors’s support helped you feel confident and motivated throughout.

It’s brilliant to hear you’re now considering your Level 3, that’s a fantastic next step, and we’ll be cheering you on all the way!

Rated 4 out of 5 stars

Big thank you to Jolene

Big thank you to Jolene, for the support that you have given to me throughout this apprenticeship. Thanks for your unwavering support it means alot to me.

January 28, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your review, Suzette, and huge congratulations on completing your apprenticeship! We're so pleased your personal tutor’s support made a difference during your journey.

We’ll be sure to pass on your kind words, she’ll be thrilled to hear them. Wishing you every success in your next steps!

Rated 3 out of 5 stars

I only put 3 stars because for me the…

I only put 3 stars because for me the process has been pretty long. It took 3 years to get my qualification as more than once the course was interrupted. The start of the course wasn’t the best. But the end of my course was amazing, fast and that is only thanks to my last assessor, Alyson, which was amazing. She made me feel very supported, always available. Alyson together with the rest of the team members involved managed to get me up to date in a matter of months, allowing me to pass with a Distinguish. I am happy I got to do this, I do have to say that Paragon skills provided the right materials and right support through, what I believe to be one of their best assessor which would be Alyson.

January 28, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for taking the time to share your honest feedback. We’re sorry to hear the start of your apprenticeship wasn’t as smooth as it should have been, and we completely understand how frustrating those delays must have felt.

That said, we’re so pleased to hear how positively things turned around with your personal tutor’s support, she really is fantastic, and we’ll make sure your kind words are passed on to her.

Congratulations on achieving a Distinction, and thank you again for sticking with it, we’re proud to have been part of your journey.

Rated 5 out of 5 stars

I am delighted to share my feedback…

I am delighted to share my feedback after successfully completing my NVQ Level 3 qualification with Paragon Skills.

I want to express my sincere gratitude for the outstanding support provided throughout my learning journey. The entire team at Paragon Skills has been helpful and professional, but I must make special mention of my tutor, Jo Murray. Jo was absolutely excellent – always available to answer questions, patient in explaining complex topics, and consistently encouraging me to reach my full potential. Their dedication to helping learners succeed is truly commendable.

I am not only proud of my own achievement but also proud of the work that Paragon Skills and tutors like Jo Murray do to empower individuals through quality education and training. Thank you for everything.

January 27, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you so much for your kind and thoughtful review, Ugochukwu. It’s clear how hard you worked to achieve your qualification, and your words are a wonderful reflection of what we strive for at Paragon Skills. Congratulations on your achievement – we’re proud to have been part of your success!

Rated 5 out of 5 stars

This deploma has been really good to do…

This deploma has been really good to do i have learned so much, but i couldnt of done it without my amazing tutor alyson scott. She has helped me through everything. She went above and beyond for me and i couldnt fault her for anything. Theres not enough words of praise i could give. Thankyou so much alyson for everything and always pushing me but giving me the reassurance i needed.

January 27, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely review, Lauren. We’re so pleased to hear how much you gained from your diploma and how supported you felt throughout. Congratulations on all you’ve achieved, wishing you every success as you continue your journey!

Rated 3 out of 5 stars

When I first started my Level 3…

When I first started my Level 3 Apprenticeship I was feeling very stressed as the tutor didn't get back to me regularly. I had either 4 or 5 tutors all in all and one also left without informing me. Towards the end of this course I had a tutor called Sarah who was extremely helpful, efficient extremely supportive. It's a shame that I had such a bad start but it ended up well and I received a distinction. I would suggest Paragon look into who they are recruiting as tutors and make sure they are up to the job. Also I believe it was because they had such a large caseload of students and were probably struggling to support everybody.

January 23, 2025
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your honest feedback, Paula. We’re really sorry to hear that the start of your apprenticeship didn’t meet expectations and that the tutor changes caused stress, that’s not the experience we aim to provide. We’re so pleased, though, that Sarah was able to support you through the final stretch and help you finish on a high with a distinction.

We’re continuing to make improvements to ensure consistency in our delivery, and your comments are truly valued as part of that process. Wishing you all the best in your next steps.

Rated 4 out of 5 stars

My apprenticeship review

I completed my apprenticeship as a Senior Health Care Assistant Level 3. The journey was made more challenging because the tutors kept changing. But i’m glad that Jolene Hornsby finished the journey with me because in the last weeks she reassured me that i was capable of passing well and she guided me as i prepared for the observation, including arranging for me to practice for the interviews with her colleague.

December 12, 2025
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your journey, Jacki. We understand how tutor changes can make things feel uncertain, so we're especially glad your personal tutor was there to support you through to the finish line.

Well done on completing your apprenticeship, we’re proud to have been part of your success!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look