Waited almost 3 months for tv stand delivery, being palmed off with excuse after excuse about stock supply. The frustrating thing is that their website continually advertised as in stock and available... See more
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We ordered a tv stand on 26 August but due to container issues it did not arrive until 19 October. However the company did email twice and a phone call from me was helpful. The stand is great and we a... See more
Company replied
Very pleasantly surprised at the quality of the Marble Table we purchased from paramount furniture. The assembly was so easy even for octagerians ha ha … the two man delivery was seamless and unpacke... See more
Basheer was great to do business with. He was friendly,informative and very professional. The service i received was exactly as he promised. I am very pleased with my purchases. Even the delivery guys... See more
Company replied
Company details
Written by the company
The Paramount Furniture is one of the UK’s leading online furniture store – Paramount Furniture team is made up of people with extensive experience of furniture manufacturing and retailing, marketing, IT, finance and logistics. We have over 7 years of experience in the furniture industry and also a huge wealth of experience in retail customer service gained through highly successful businesses in Scotland. Our buyers travel the world sourcing new and exciting design-led furniture giving you an unparalleled choice of beautiful pieces at the best possible prices. Together we recognized that there is a better way for people to shop for furniture rather than travelling from furniture showroom to furniture showroom hunting for the right product at the right price.
Contact info
C/O Avid Accountants, 21, Blythswood Square, G2 4BL, Glasgow, United Kingdom
- 03337727413
- sales@paramountfurnishings.co.uk
- paramountfurniture.co.uk
3.6
Average
40 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
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If I could give a 0 - I would! AVOID AT ALL COSTS!!!
If I could give a 0 - I would!
NEVER EVER ORDER FROM THIS COMPANY AND AVOID AT ALL COSTS!!
I ordered a bench and didn’t get the bench in the time, I contacted the company for a refund of over £100 to which they said it will be here in 7 days it’s been over 3-4 weeks and still no refund and no contact from the company.
NEVER EVER BUY FROM THEM!!!!!
March 29, 2026
Unprompted review
Built today by my nephew
Built today by my nephew. Wouldn't have been possible for me. Once built it looks really good and I'm very pleased with it.
April 21, 2026
Gaslighters
Waited almost 3 months for tv stand delivery, being palmed off with excuse after excuse about stock supply. The frustrating thing is that their website continually advertised as in stock and available with 2 weeks delivery throughout my extended wait. Wouldn't use again.
April 1, 2026
I can't delete my one star review for…
I can't delete my one star review for some reason, email was in outbox. My fault
December 17, 2025
Unprompted review
Exceeds Expectations
Very pleasantly surprised at the quality of the Marble Table we purchased from paramount furniture.
The assembly was so easy even for octagerians ha ha … the two man delivery was seamless and unpacked everything and gave it a thorough inspection before leaving.. great service.
November 25, 2025
We order a table and we have no word…
We order a table and we have no word from the company .They are not answering my emails and the phone is never answered
November 5, 2025
Unprompted review
We ordered a tv stand on 26 August but…
We ordered a tv stand on 26 August but due to container issues it did not arrive until 19 October. However the company did email twice and a phone call from me was helpful. The stand is great and we are very pleased with it although it was a bit difficult to put together without a third person.
October 16, 2025
Reply from Paramountfurniture
Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re happy with your new TV stand and appreciate your patience during the extended delivery period. Unfortunately, the delay was caused by unforeseen container issues, and we understand how frustrating this can be. We’re glad our team was able to keep you informed and assist over the phone. Your comments about the assembly process are also appreciated and will be shared with the manufacturer for review. Thank you again for choosing Paramount Furniture.
Quick delivery and a beautiful well…
Quick delivery and a beautiful well made tv unit.
October 13, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Excellent!
Good price, good communication and lovely table - would definitely buy from you again.
October 9, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
TV stand "in stock" but actually wasn't
Ordered a TV stand that was "in stock" according to the website.
Heard nothing for a week so got in touch to chase only to be told that it was in fact not in stock at all (despite still showing as in stock on the website!) and would arrive in about a week.
Another week passed and still heard nothing so chased again to be told that shipment had been delayed and it would be another week - I was getting pretty fed up by now and was thinking of cancelling, but couldn't find it anywhere else so decided to wait.
Stock finally arrived on 8 October and I was told it would be despatched promptly, but delivery didn't arrive until 13 October.
Also, no update from the courier to say when it would be delivered until I got a text 5 minutes before it turned up. Box was battered and the driver pretty much dropped it on the doorstep!
Thankfully the TV stand wasn't damaged, and is pretty good quality, but overall service left a lot to be desired
October 13, 2025
Unprompted review
Reply from Paramountfurniture
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the delays and lack of communication you experienced with your recent order. This is certainly not the level of service we aim to provide at Paramount Furniture. Unfortunately, there was an unexpected delay from the supplier which affected stock availability, and we regret that our website did not reflect this promptly. We also apologise for the courier experience and will be addressing this with our delivery partners to ensure better handling and communication in the future. We’re pleased to hear that you’re happy with the quality of the TV stand, and we truly appreciate your patience and understanding throughout the process.
No communication after purchase only…
No communication after purchase only when I got in touch did I get a response.
If I had known I was dealing with a third party I would have dealt with the source company.
Quality of what we ordered was good and delivery was good.
September 30, 2025
Reply from Paramountfurniture
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the quality of the product and the delivery service. We sincerely apologise for the lack of communication following your purchase — this falls short of the standard we strive to maintain at Paramount Furniture. While our lead time is typically 2–3 working days on the dining chairs you ordered, we understand the importance of proactive updates and are reviewing our communication procedures to ensure a smoother experience for our customers in the future. We truly appreciate your comments and your valued custom.
Great service
The TV stand we ordered was of good quality, and was delivered well packaged the next day as promised.
August 11, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Ordered the tv stand that we liked
Ordered the tv stand that we liked. It came a couple of day's later. I'm not too good at flat pack, but came with good instructions. When it was put together it looked better than on the picture. Really chuffed.
June 23, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
What a shame
My experience was not that great if I’m honest.
I ordered my Tv cabinet which stated you had 2 in stock, 1-2 days delivery. I ordered and paid and received my order confirmation. Then waited for a week before I contacted yourselves wondering where my cabinet was, only to be told it was out of stock waiting for more and should receive it next month. Not good enough, so I requested my money back. Then 2 days later I received an email to confirm you have one and I’ll receive my tracking the same day which never came until a couple of days later. On Monday 24th June I did receive an email from courier company stating they were delivering that same day, good job I was in as it did arrive. I am really pleased with my cabinet but the customer service and communication was very poor and would not order from yourselves in future.
June 19, 2025
A repeat customer
A repeat customer, Brilliant service from start to finish. Nothing was too much trouble for staff. The delivery team were excellent & very, very helpful & polite. Will definitely be ordering again. Terrific all round service!
June 5, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Recommended
Order process was simple and I like that the order was integrated with Apple Wallet. There was a stock problem but I was kept updated. Very pleased with the actual product - it was well packaged, had good instructions and seems very well made.
May 27, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Reply from Paramountfurniture
Hi there,
Thank you for your review and for highlighting our competitive pricing — we're glad you were happy with that!
We’re sorry to hear you had to chase for delivery, and we completely understand how that can be frustrating. Your feedback is appreciated and will help us improve our communication and delivery processes moving forward.
We hope you’re enjoying your purchase, and we’d love the chance to provide a smoother experience next time!
Best regards,
Team Paramount Furniture
Bought tv stand that was in stock turns…
Bought tv stand that was in stock turns out is was not in stock if I nown that I would not of bought
2 weeks later still no tv stand so called trouble with delivery firm
I would not place any order with outfit
Leave well alone
May 28, 2025
Unprompted review
Reply from Paramountfurniture
Thank you for your feedback, and I’m very sorry to hear about your experience.
Unfortunately, when the delivery company first arrived to collect the TV unit, the van provided was too small to accommodate the item. We immediately arranged for a follow-up collection the next day for the remaining items. While the revised delivery was scheduled for Monday, we worked hard to expedite the process — and I’m pleased we were able to deliver your items by Saturday instead.
We sincerely apologize for the inconvenience and the initial miscommunication. Your satisfaction is very important to us, and we truly appreciate your patience during this process.
If there’s anything else we can do to make things right, please don’t hesitate to get in touch.
Team Paramount Furniture
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