My experience started off poorly with the driver not being able to read the address. I received a message and advise the address even though the driver asked me and he had the correct address. This... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scott Jala responded to m y inmtial inquiry email promptly as I was seeking why my package had been sitting at Auckland airport for nearly a month. He picked this up and kept me imnfp0rmed as he w... See more
I was waiting for my parcel to arrive today, and when I checked the status, it said “delivered.” I went outside but couldn’t find anything, so I called Dai and spoke with Jay. Jay quickly addressed m... See more
I received an email to provide photos and invoice for my purchased from ebay. This is to release my parcel from customs as normal procedures. Scott has been very helpful and his communication skills i... See more
Good customer service prompt resolve of a query
Great customer service
June 19, 2025
Unprompted review
The communication was excellent and…
The communication was excellent and very efficient as my parcel was in holding, and in no time at all it was sent on to me. Overall I didn’t even stress because I knew my item was on its way.
June 18, 2025
Unprompted review
Excellent customer care
My parcel couldn’t be delivered at the initial address but the customer care representative Erika followed up and kept me posted up until I could receive my delivery. Thank you Erika!
June 16, 2025
Unprompted review
Amazing customer service
I recently had amazing customer service from Charmaine Padilla and just wanted to leave her a short review. She went over and above what she was required to do to make things easier for me! Thank you!!
June 12, 2025
Unprompted review
Amazing service
Amazing service! I wasn’t home to receive my parcel but it was delivered nearby. The amazing team informed me and I pick up my parcel today. Thank you Charmaine for your help and prompt service! A++++++
June 17, 2025
Unprompted review
Charmaine Padilla was excellent
June 17, 2025
Unprompted review
Excellent service
Excellent, prompt service. Pleasure to deal with. Charmaine Padilla was brilliant!
June 13, 2025
Unprompted review
Joy took my case and was very helpful…
Joy took my case and was very helpful indeed as I had had a problem with receiving my package . Joy was very efficient and very understanding and resolved the problem very quickly with great follow Tks
June 12, 2025
Unprompted review
Charmaine Padilla was very helpful in…
Charmaine Padilla was very helpful in assisting me it was a quick and easy process
June 13, 2025
Unprompted review
Had some issues with my hard to find…
Had some issues with my hard to find address but was updated regularly and was resolved with minimal fuss
May 29, 2025
Unprompted review
Dodgy, damaged my property and refuse to fix, police contacted
This company is dodgy as anything. They intentionally damaged my property, was caught on CCTV and they refused to take any accountability for their actions. I have filed a police report and will be taking the matter further. A completely unprofessional and unethical company. The customer service manager hung up on me. Do not use.
May 9, 2025
Unprompted review
Daipost
Daipost, aka Parcelright, was meant to deliver a parcel to me at Mosman at 10 days ago. Eventually the tracking said they couldn't deliver. (Australia Post never has this problem to my place. ). So after waiting 30 minutes on the phone they eventually said they would try again. Today there was no delivery, same lame excuse.despite someone at home all day, and they took it to the local newsagency. When I collected it the news agency said two other people had the same bad experience. Daipost, Parcelright, please get you delivery guys to drop off at front door. I think they don't even come to individual houses, just straight to a general drop off. Atrocious service!
May 12, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.