I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
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ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
Company replied
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to p... See more
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Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communica... See more
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Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.3
Excellent
600 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fast trustworthy service
First time I ordered one of those old surplus Russian uniforms off Taobao, but the site itself wont let you order anything if you're a foreigner. Parcelup was one of the services I found that provided a way to buy stuff from China and I gave it a go. Took about a week to get here to the Philippines, service was fast, and they even send you pictures of the item you ordered when it gets to their warehouse. Highly recommended agent if you're ordering from China.
August 9, 2025
Reply from parcelup.com
Thank you for sharing your shopping experience with our services! We truly appreciate your business!
I love that they sent me pictures of my…
I love that they sent me pictures of my items when it got to their warehouse.
The delivery process is honestly pretty quick and very clear. As soon as it was sent to my locations warehouse it was there that morning.
July 24, 2025
Reply from parcelup.com
We appreciate your feedback and support! Thank you for sharing your positive experience. We look forward to serving you again soon!
Too much shipping charges for small packet
Too much shipping charges for small parcel. I ordered only 2 diecast car (1/64 size) yet the shipping charges I paid was more than double that of what's shown in the website. Will never use this service. Lesson learnt.
August 3, 2025
Reply from parcelup.com
Thank you for your feedback! We're glad you pointed this out, as we'd like to clarify where the price may not align on our website. Please check our calculator https://parcelup.com/order/taobao-shipping-fees-calculator and verify that the price is the same, plus 16.50 RMB for insurance (it is stated in your parcel information on the order page). The parcel may be small, but shipping costs are calculated based on weight and volume. Although the items are relatively small, they are metallic, which makes the parcel weigh about 0.5 kg. We would appreciate it if you could explain what confused you about the shipping fee or why you thought it was half the actual cost. This will help us improve the information we provide to our customers. Thank you for using our service!
Reply from parcelup.com
Thank you for your feedback! We appreciate you choosing our service for shopping on Taobao and are glad to hear you enjoyed your experience with us!
Was very communicative and quick to…
Was very communicative and quick to respond the whole process. Got exactly what I requested.
August 2, 2025
Reply from parcelup.com
Thank you for your feedback. We're glad you enjoyed your shopping experience with us. We appreciate your support!
It takes a long time for the package to be shipped
It took a very long time from when I placed the order until the item was shipped.
July 23, 2025
Reply from parcelup.com
Thank you for your feedback! We see that your order took some time, but let's be objective: when you purchased the items, we notified you that the seller ships within 30 days, which you confirmed. The seller shipped exactly 30 days after the purchase date and on the same day you added another item, which also involved a three-week wait. Everything was packed on the same day we received the last item and shipped the next day, as you paid for shipping. Your parcel was delivered in just 6 days. The entire process was right on schedule, so we're a little surprised by your feedback, especially since we haven't received any communication (email, chat, or otherwise) from you expressing concerns about your order. We appreciate your use of our service and hope you have a more positive outlook on your order.
Great Experience
Super communicative. Very fast in replying (and shipping). Item was exactly as advertised and in great condition. 😊
July 30, 2025
Reply from parcelup.com
Thank you very much for your feedback! We're glad to hear you enjoyed your shopping experience with us. Thanks for using our service!
Great search function, awful customer service
I really love the search function of the site, but it was hard to communicate with the proxy agent, who wrongly estimated the time of arrival for my item. I'm also not getting emails for this correspondence; I have to log in to check if I have any new notifications. Also, the shipping selection is not transparent. If it's not DHL, then don't display that it's DHL on the site. I usually pick DHL because it's cheaper than most, but Parcelup chose to ship my things via UPS. I paid way too much for shipping than I wanted! The products were in good condition, though.
July 29, 2025
Reply from parcelup.com
Thank you for your feedback! Firstly, not receiving email notifications about your order is a serious issue. We have confirmed that all notifications were sent and successfully delivered to your email address. If you're still not receiving them, please contact our online support chat, and we'll investigate the problem together.
Regarding the time estimate: we do not provide specific durations but only share information from the seller. Especially if the wait is longer, we ask for your confirmation that you're okay with the delay. The actual processing time can be shorter or longer and depends solely on the seller; if so, we will inform you. We appreciate your understanding.
Concerning shipping choices: we selected UPS instead of DHL for several reasons. DHL is approximately 30% more expensive and may require you to handle customs clearance and pay extra fees. Additionally, your item includes a collar made from a material that DHL might not accept, potentially causing delays. We aim to choose a shipping method that offers the best balance of price and speed, and in this case, UPS is more suitable than DHL.
We understand that choosing DHL might be seen as the only express option, but DHL has many limitations now. Their shipping may be switched to UPS or FedEx depending on the destination, item type, and other factors. Rest assured, we strive to make your order as fast and affordable as possible.
Thank you for choosing our service!
I could by at Taopao through parcelup…
I could by at Taopao through parcelup to get my package in france.
The parcelup service + shipping fees are expensive, I had to pay custom duty fees.
Good service & communication.
July 14, 2025
Reply from parcelup.com
Thank you for your feedback! A minimum commission fee applies to your order because your item is under 350RMB. Additionally, since the item is fragile, it requires insurance. Otherwise, the costs remain quite reasonable: we hope you enjoyed shopping with us. Thank you for choosing our service!
Reply from parcelup.com
Thank you for your feedback! We would appreciate it if you could provide more details to help us improve our services. Based on your order, we can see that it was purchased and delivered within a week, and your parcel is ready for pickup. Please share more about the kind of flexibility you expect from us, and thank you for choosing our services!
Reply from parcelup.com
We appreciate your feedback! We're glad you enjoyed your shopping experience with us. We look forward to serving you again soon. Thank you for using our service.
More reactiv than I was for sure.
June 7, 2025
Reply from parcelup.com
Thank you for your feedback! We're glad you enjoyed shopping with us and appreciate your choice of our services!
Outstanding
Loved the order I received! It looks amazing and will definitely be an item that I will cherish. Thank you very much for the item and for letting me know when it will arrive!
June 26, 2025
Reply from parcelup.com
Thank you very much for your feedback! We're glad you found an item you like and appreciate you using our service!
Reply from parcelup.com
We appreciate your feedback and are pleased that we could exceed your expectations.
Thank you for using our services.
Tried to track package
Tried to track package, but a window keeps popping up saying "Our firewall detects abnormal activity from your IP. Please enter the captcha to unblock it."
I tried to enter captcha many times, but it keeps refreshing and having me type a new one in every time.
July 19, 2025
Reply from parcelup.com
Thank you for your feedback! We are aware of issues on our website with the tracking provided by third-party services. Unfortunately, there are limits to the number of tracking queries made, and our system conflicts with the verification system of the third-party tracking service, causing this issue. We are working on developing our own tracking system to overcome these limitations and avoid inconvenience to customers. Despite this, we kindly ask you to review our service rather than the third-party tracking service. Since you have the tracking number and know your parcel was shipped by UPS, you can track it directly on the UPS website or by searching on Google, which typically recognizes the tracking number automatically. We appreciate your understanding, and thank you for using our service.
Great experience
Notified me every step and we're very helpful and prompt with any questions I had. Will definitely be doing business with them again.
June 27, 2025
Reply from parcelup.com
We appreciate your feedback. We are pleased to hear of your satisfaction with our services, and we look forward to the opportunity to serve you again in the near future. Thank you for using our services.
Im very impressed by the staff from…
Im very impressed by the staff from parcel up. It's very difficult to buy things from out of my country if I can't read or speak the language. Not only did I get my items safe and tracked, but the staff kept up great communication to my needs. I was worried for a bit trying out buying from toaboa and using a proxy but everything went smoothly. They sent my directions to via email, sent my package fast with FedEx and kept me up to date with any changes. Im definitely using your services in the future. You all from Parcel Up go above and beyond! Thank you
July 5, 2025
Reply from parcelup.com
Thank you so much for your kind and thoughtful feedback! We're really glad we could help you get your items from Taobao. We appreciate you using our service and look forward to serving you again soon.
I love Parcel Up
I love Parcel Up. Thanks Parcel Up for helping me to get all my Favorit Items on taobao. Customer Service is always useful, friendly and fast. Preis is fair and acceptable.
June 27, 2025
Reply from parcelup.com
Thank you for your feedback! We're always glad to assist. We appreciate your continued use of our service!
They did well, no complaints
They were quick and provided detailed updates. They double checked with me that I still wanted to buy something that could have had problems which would not be their fault. They're a relay agency that enables trade that otherwise be difficult or impossible. I needed the item for my professional education. They did a great job packing and well, at everything. I'll definitely be coming back to them when I need something else for my engineering education. Thank you.
July 2, 2025
Reply from parcelup.com
Thank you for your feedback! We're glad to hear we could assist motivated individuals like you. Best of luck with your projects, and we appreciate you using our service!
Really good communication!!
Parcel up gave me consistent updates on my package, and showed photos of the product before even paying for shipping. However, when choosing shipping carriers, I wasn't able to see the prices until the pay screen, so I ended up paying way more than I thought I would.
June 23, 2025
Reply from parcelup.com
We appreciate your feedback! We're glad you enjoyed your shopping experience, even though the shipping fees were higher than you expected. Since we don't know the item's weight in advance, we can’t provide the shipping fee until we receive your order and prepare it for shipment. If the shipping cost is a concern for you, you can contact online support before placing your order to request an estimated shipping fee. Additionally, you can change the shipping method before paying. You initially chose DHL shipping, which is the fastest option with a higher fee. If it's not urgent, you might consider selecting Airmail, which can cost about a third less, though this may vary for larger or heavier orders. Please keep this in mind, and don't hesitate to contact online support if you need help reducing or optimizing your shipping costs. Thanks again for using our service!
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