Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Offer ok, but products are without plastic cover, so how I can know that they are real originals
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointment from the 1st order.
The delivery took 8 days without possibbility to trace the parcel. The packing was not suitable - big case for 1 lipstick without any necessary filling, so the product was flying free and consequently came broken.
September 16, 2025
Reply from parfumdreams
We are very sorry to hear that your delivery arrived late and that the lipstick was inadequately packaged, resulting in damage. Please accept our apologies for the inconvenience – this does not meet our quality standards. In order for us to investigate the incident as quickly as possible and find a solution for you, please contact our customer service directly with your order number and, if possible, a photo of the damaged item. Our team will take care of it immediately. Thank you for bringing this situation to our attention – we take your feedback very seriously and are working to improve our shipping and packaging processes.Best regards Parfumdreams
I still dont get the products even you…
I still dont get the products even you indicated on 8/9 the carrier has picked it up...if I try to use the escalation formula/link and fill all the details it looks it wasnt sent out. the previous order I received different product than I ordered, claiming also took some time...even I was a loyal customer, having such troubles for the last 2 orders I start to think to move away from you as a good price is not the only KPI I look for, I expect also high quality service
September 11, 2025
Reply from parfumdreams
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you have encountered problems with your current order again and that you have not yet received your products despite collection by the carrier. We also regret the difficulties with your previous order. Please accept our apologies for the inconvenience—we understand your disappointment very well.
As you are a loyal customer, we take your feedback very seriously. Our aim is to offer you not only good prices, but also reliable service. We would therefore like to investigate the matter immediately. Please contact our customer service team directly with your order number so that we can track the shipment and find a solution for you as quickly as possible.
We sincerely hope that we can regain your trust and continue to welcome you as a customer in the future.
Kind regards
Parfumdreams Team
I am very disappointed
I am very disappointed. I paid 2,100 for perfume, but not only did I not receive an order confirmation, I didn't receive the goods either. I received an email with the option to track the shipment with GSL, but it says that the shipment number is unknown. My first experience and a very negative one.I
September 10, 2025
Reply from parfumdreams
We are very sorry to hear that you have not yet received your order and have not received an order confirmation. We completely understand your disappointment—especially since this is your first order with us. We apologize for the inconvenience.
The situation you describe with the shipment tracking is, of course, not our standard. In order for us to investigate your concern as quickly as possible and find a solution for you, please contact our customer service team directly with your order number. Our team will immediately look into the status of your order and help you further.
We sincerely hope that we can still turn your first experience into a positive one.
Kind regards
Parfumdreams Team
Reply from parfumdreams
Thank you for your feedback. We're truly sorry to hear that you've been waiting for your order for over 10 days. This is certainly not the experience we want our customers to have.
Please contact us directly via the contact form on our website, so we can investigate the issue and provide you with a clear update on your shipment. We understand how frustrating delays can be and will do our best to resolve this as quickly as possible.
Thank you again for bringing this to our attention.
The good was unpacked
The good was unpacked, there is no indication of the expiry date, I don't know if the cream has expired yet.!!!, long term of delivery
September 9, 2025
Reply from parfumdreams
Thank you for your feedback. We're very sorry to hear that your order arrived unpacked and without any indication of the expiry date. We understand how concerning this can be, especially with skincare products like creams.
Additionally, we apologize for the long delivery time. This is not the experience we aim to provide.
Please contact us directly via the contact form on our website so we can look into your order and offer a suitable solution. Your satisfaction is very important to us, and we’ll do our best to resolve this promptly.
Thank you again for bringing this to our attention.
I like the prices but the shipping is…
I like the prices but the shipping is so bad. On website they say that my package will arrive in 3-4 days and im waiting almost 6 days
September 8, 2025
Reply from parfumdreams
Thank you for your honest feedback!
We’re glad to hear that you’re happy with our prices and product selection – that’s wonderful to know.
We’re truly sorry that the shipping didn’t meet your expectations this time. The estimated delivery time of 3–4 days is usually accurate, but delays can occasionally occur due to external factors beyond our control. We understand how frustrating that can be, especially when you're looking forward to receiving your order.
Please feel free to reach out to our customer service with your order number so we can check the status and assist you further.
Thank you again for your trust – we hope to make your next experience smoother and more satisfying.
30-40% cheaper than shop price
Even my parcel is bit late, the cost of perfume is 30 to 40% cheaper than shop price.
September 7, 2025
Reply from parfumdreams
Thank you for your feedback.
We’re very sorry that your order didn’t arrive as initially expected and that there was no clear information available. We sincerely apologize for the inconvenience.
All the more, we’re glad to hear that your order has since been successfully delivered. We hope you’re happy with the products and would be delighted to serve you again in the future.
If you have any further questions or concerns, our customer service team is always happy to assist you.
unhappy twice
Last time I had to return the whole shipment because 1 kg heavy shampoo and condicioner from goldwell was not secured against moving in the box and not just scratched and crashed the other products boxes in the shipment but also the shampoo cup with pump got loosened and the half of liquid content released from bottle and destroyed other products. And guess what. This time I experienced the same, even I got you a proper feedback, I am in the same with the new shipment. So not only I have to wait for new products but I have to waste my time contacting you over and over.
September 4, 2025
Reply from parfumdreams
Thank you very much for your message and your honest feedback. We’re truly sorry to hear that you’ve once again received a damaged shipment – especially after you had already pointed out this issue to us. This does not reflect the quality standards we aim to uphold, and we fully understand how disappointing and time-consuming this situation must be for you.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer service directly and provide your order number.
Once again, we sincerely apologize for the inconvenience – and thank you for your patience and trust.
All was good
All was good, paid, received confirmation email, the order was delivered in two working days.
The price was good too,
September 1, 2025
Quick delivery
Quick delivery, good price, nice that there is opportuity to choose testers and try different parfums
August 25, 2025
Prices are very friendly
Prices are very friendly. Delivery is quick. I’m satisfied. I like brand Guerlain.
August 27, 2025
Perfect from A to Z
August 21, 2025
Received in 3 days from order
Received in 3 days from order, original product, well packed. I am premium customer and will continue purchasing from this website.
August 20, 2025
Everything went well.
August 19, 2025
No delivery msg
The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
August 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.