Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
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Review summary
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The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Offer ok, but products are without plastic cover, so how I can know that they are real originals
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1K reviews
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Fast and professional approach.
July 14, 2025
Unprompted review
Don't worry to all
Too many customers are angry about non delivery or poor goods. I am Happy, really. Parfum was delivered on the time and it is it. What ever I need ?
Lower prices nothing more :D
Thank you and I am going to make another order.
BR
Aleš Lexa
August 4, 2025
May use AI-assist with repliesRead more
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The package arrived in good condition
The package arrived in good condition, but since it is not possible to save a phone number on your website, delivery is quite complicated.
August 1, 2025
Reply from parfumdreams
Thank you for your feedback!
We’re sorry to hear that the delivery was complicated due to the missing phone number. Normally, our website does allow customers to enter a phone number – it’s possible that a technical issue occurred in your case.
Sometimes, depending on the country, problems can arise if the phone number format or country code isn’t entered correctly. We recommend double-checking the format, especially the country prefix, to ensure the number is saved properly.
We appreciate your input and will look into whether improvements can be made in this area. We're glad to hear the package still arrived in good condition!
Could be better packed
Could be better packed. The box of the ordered product was scuffed because it was placed in the post-box without any padding or other fixation. Otherwise everything was fine.
July 28, 2025
Price and delivery speed of this order
July 22, 2025
I am 100% satisfied
I am 100% satisfied. Delivery on time and items as described. I will make another order very soon :-).
July 24, 2025
Quick delivery.
July 16, 2025
Huge box for 2 serums
Serums were in the huge box and one of them came spilled! It is not normal to pack it into large box without some materials for fixing it!!!
July 16, 2025
Reply from parfumdreams
Thank you for your feedback. We're very sorry to hear that one of your serums arrived spilled and that the packaging did not provide sufficient protection. This is certainly not the experience we want our customers to have.
We understand how frustrating it is when products are not securely packed, especially when it leads to damage during transit.
Please don’t hesitate to contact our customer service team directly so we can assist you further and offer a suitable solution. We truly appreciate you bringing this to our attention.
I’m waiting for my parcel for a week…
I’m waiting for my parcel for a week and I have no information about it!!! This shop doesn’t interested in costumers!!! They just interested in your money!!! But when you have already paid for your parcel-your parcel is definitely not their business!!!!!
UPD: I’ve got a message from delivery service-they didn’t have my telephone number and email! And how this shop could sent them my parcel without any personal data?! And of corse this confirms once again-THEY DON’T CARE ABOUT THEIR COSTUMERS!
July 8, 2025
Reply from parfumdreams
We're truly sorry to hear about your frustrating experience, and we completely understand how upsetting this situation must be.
Please rest assured: we do care about our customers, and what you've described does not reflect the level of service we strive to provide.
It sounds like there was an issue with the transfer of contact details to the delivery service, which unfortunately prevented them from notifying you properly. This may have been caused by a technical error during the order process — and we sincerely apologize for that.
To ensure we can fully investigate and resolve the matter, we kindly ask you to contact our customer service team through our official contact form and include your order number. We’ll make sure your case is handled with priority.
Once again, we’re sorry for the inconvenience — your feedback is extremely important and will help us improve. We hope to regain your trust.
I am very satisfied with this e-shop.
I am very satisfied with this e-shop.
Everything always works out.
Perfume Libre - Yves Saint Laurent is one of my favourites.
The prices are very reasonable and I am happy that you can buy only the perfume refill.
I give the best rating! Thank you!
July 7, 2025
Very dissatisfied
Very dissatisfied, the order still hasn't arrived, no communication from the seller. Never ordering from this seller again.
June 24, 2025
Reply from parfumdreams
Thank you for your feedback. We’re truly sorry for the inconvenience and the lack of communication you experienced. We understand how frustrating that must have been.
We’re glad that the issue has since been resolved and we sincerely apologize for the trouble caused. Your feedback is very valuable to us and helps us improve our service.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Stale nemam sve zaplacene zbozi
June 24, 2025
Reply from parfumdreams
Je nám velmi líto, že jste dosud neobdrželi veškeré zboží, které jste si objednali a zaplatili.
Abychom mohli situaci co schnell und gezielt prüfen können, prosíme vás, abyste nás kontaktovali prostřednictvím našeho kontaktního formuláře a uvedli své číslo objednávky. Náš zákaznický servis se vám co nejdříve ozve a najde vhodné řešení.
Omlouváme se za způsobené nepříjemnosti a děkujeme za vaši trpělivost.
Reply from parfumdreams
We’re very sorry to hear that your package arrived damaged and open. That’s certainly not the experience we want for our customers.
Please accept our sincere apologies for the inconvenience caused. We truly appreciate your feedback—it helps us improve our packaging and delivery processes.
If you haven’t already, please contact our customer service team with a photo of the package so we can assist you further and find a suitable solution.
Thank you for bringing this to our attention.
The package was not delivered smoothly…
The package was not delivered smoothly — I had to check with the delivery provider to find out what happened. No prior warnings were given.
June 19, 2025
Reply from parfumdreams
Thank you for your feedback. We’re sorry to hear that your package wasn’t delivered smoothly and that you had to follow up with the delivery provider yourself.
We understand how frustrating it can be when there’s no prior communication or updates. Please accept our sincere apologies for the inconvenience caused.
Your experience is important to us and we’ll be reviewing this to help prevent similar issues in the future.
Thank you again for bringing this to our attention.
I haven't received my order yet.
June 18, 2025
Reply from parfumdreams
Thank you for reaching out. We’re sorry to hear that your order hasn’t arrived yet.
Please rest assured we’re here to help. Could you kindly provide your order number to our customer service so we can look into this for you right away? We’ll check the status and get back to you with an update as soon as possible.
Thank you for your patience and we apologize for the inconvenience.
Everythig was perfect.
June 6, 2025
Amazing products for a better price
Amazing products for a better price, I have been ordering multiple times already and I can't be more satisfied.
June 7, 2025
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