Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Offer ok, but products are without plastic cover, so how I can know that they are real originals
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
order never came
May 29, 2025
Reply from parfumdreams
Thank you for your feedback. We are very sorry to hear that your order has not yet arrived.
Please contact us directly at service@parfumdreams.cz so that we can check the dispatch status and find a solution together.
We apologise for the inconvenience and thank you for your patience.
recommended
May 26, 2025
The unboxing was the one of the best experience of my life, to get an your first designer perfume was so good
The unboxing of this perfume is just great and scent is also so good
May 22, 2025
I do not recommend this store through…
I do not recommend this store through this website.
May 20, 2025
Reply from parfumdreams
Thank you for your feedback. We're sorry you're not satisfied with our service. We'd like to learn more about your experience to resolve any issues and improve our service.
Please contact our customer service at service@parfumdreams.cz so we can assist you further.
Thank you for your feedback.
Everything was OK
May 22, 2025
Perfect servis
Perfect servis, fast, prompt, hassle-free. I was very satisfied and will definitely use this service again in the future.
May 19, 2025
The communication with the shop was very good
The communication with the shop. The goods were delivered within the agreed time.
May 18, 2025
Quick and reliable.
May 16, 2025
More than a week and I still dost have…
More than a week and I still dost have my pacage home. And I dont have a clue where it is.
May 15, 2025
Reply from parfumdreams
Thank you for your feedback.
We are very sorry to hear that you had to wait so long for your order and had no information on the whereabouts of the parcel. We would like to sincerely apologise for the inconvenience caused.
We have checked the dispatch status and can see that your parcel has been delivered with some delay. As a small token of our regret, we have sent you a letter of compensation.
Thank you for your patience and understanding.
Good one
Low prices, memebership with many benefits, solid delivery time
May 14, 2025
Unprompted review
Delivery method and speed
Delivery method and speed. Great price. Great discounts. You are the best.
April 27, 2025
Super ceny e shopu
April 29, 2025
I have NOT received the product yet
I have NOT received the product yet. When I was booking it, I did not have my mobile added. After I have paid the make-up, I have immediately celled to the shop, but they were not able to add my mobile phone there. I have contacted GLS which was supposed to deliver me the parcel, but nobody did not know about my parcel even I sent emais to Germany and also to Czech Republic. Please can anybody let me know when the parcel will arrive + add my mobile phone to GLS so the driver can contact me when they will be delivering it? Thank you very much!! I have ordered the goods on 17.4. and today is 27.4. and I still do not have the product... Thank you for your help with solving the problem.
April 17, 2025
Reply from parfumdreams
Thank you for your feedback.
We are sorry for the inconvenience caused by the delivery of your parcel. According to our information, your parcel should be delivered today. However, if there are any further delays or you require assistance, you are welcome to contact us again at any time.
We hope that the parcel arrives soon and will continue to be available to answer any questions you may have.
Thank you for your patience!
I gave a second chance
I gave a second chance, but I am disappointed again, because eye shadows arrived broken. Poor packaging.
April 25, 2025
Reply from parfumdreams
Thank you for your feedback.
We are very sorry to hear that the eyeshadow arrived damaged. This is obviously not up to our standards and we apologise for the inconvenience.
We have already arranged a refund for the damaged item and hope that this has helped to resolve the issue. Your satisfaction is very important to us and we take your feedback seriously to further improve our packaging in the future.
Thank you for your patience and understanding!
Best best ..
April 14, 2025
I do not received yet my order
I do not received yet my order. I ´m waiting more than week and no explanation from supplier why…
April 10, 2025
Reply from parfumdreams
Dear Customer,
Thank you very much for your feedback. According to the tracking information, your order was delivered on April 11th. If you did not receive your package, please don’t hesitate to contact our customer service so we can assist you further.
We sincerely apologize for the inconvenience. Unfortunately, we have no control over delays caused by the shipping provider.
We still hope you are happy with your products and look forward to welcoming you again in the future.
Warning
Warning! If you want to by quality, original niche parfume, go to well known, trustworthy shops. Just bouth 100ml refil of my signature parfume Intoxicated by Kilian ....FAKE or long ago expired! Just wasted 340€!!! Never again!
April 11, 2025
Reply from parfumdreams
Thank you for your feedback!
We are very sorry to hear that you are not satisfied with the product you received and that you have the impression it might not be an original. Please rest assured that Parfumdreams only sells genuine brand-name products, which we source directly from the manufacturers or authorized distributors.
We have already contacted you directly in order to clarify the matter and find a suitable solution together. We take your concern very seriously and appreciate the opportunity to address it.
Thank you for your patience and understanding!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.