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parfumdreams Reviews 

10,952
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Very good prices. Quick shipment! Customer service did its best to solve an issue. At first the reply from them was obviously done by Ai and not the answer to my question. Second mail after an answer... See more

Company replied

Rated 3 out of 5 stars

The orders I have placed are authentic an delivery is very quick.. BUT, they send discount codes, 3x per month, and not one of them ever work. It's really annoying, even after making many calls ( no... See more

Rated 5 out of 5 stars

I wanted to buy my perfume refill at a bargain price and found this website, so I decided to give it a go since I absolutely adore my YSL Libre perfume. I was pleasantly surprised by how fast the ship... See more

Company replied

Rated 5 out of 5 stars

Delivery and product were great. I Was not able to change the address myself through the company but I could in the end through my postal service anyway, so that worked out really well. Customer serv... See more

Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Perfume Store

Written by the company

Welkom bij parfumdreams – WHERE BEAUTY COMES TRUE. Bij ons draait alles om jou, je look en je momenten van selfcare. Sinds 2004 verbindt onze online shop beautyliefhebbers in 15 landen en brengt inspiratie, trends en favoriete producten rechtstreeks naar jou. Sinds 2018 zijn we bovendien trots deel uit te maken van de DOUGLAS-familie. Onze missie is duidelijk: wij brengen beauty in je dagelijks leven. Want je mooi en goed voelen zou geen luxe of privilege moeten zijn, maar een dagelijks moment van zelfzorg dat je jezelf zonder compromissen mag gunnen. En omdat schoonheid zo individueel is als de mensen zelf, vieren we die diversiteit elke dag opnieuw. Of het voor jou nu gaat om een natuurlijke of expressieve make-uplook, een verzorgingsroutine voor huid en haar, of een geur die je persoonlijkheid benadrukt – hoe jij beauty ook definieert, wij staan met passie en expertise voor je klaar. Ben je op zoek naar inspiratie voor je selfcare-routine, wil je nieuwe trends ontdekken of je dagelijkse essentials op het gebied van make-up, parfum en verzorging aanvullen – en dat alles tegen de beste prijs? Dan ben je bij parfumdreams aan het juiste adres! In onze shop vind je meer dan 600 beautymerken zoals Prada, Montale, Lancôme, Armani, Kérastase, Shiseido en Yves Saint Laurent, met een ruime keuze aan producten: van geliefde klassiekers en populaire nieuwkomers tot exclusieve nichegeuren. Bij ons vind je alles wat je nodig hebt voor je look en jouw persoonlijke feel-goodritueel – tegen eerlijke prijzen en met een service waarop je kunt vertrouwen. Wij wensen je veel plezier met ontdekken en shoppen!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,952)

1,705 reviews in the last 12 months

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Rated 4 out of 5 stars

Everything went well

Everything went well, the delivery was fast and I had no problems with ordering. I chose to order from here because the product I wanted was heavily discounted which I think is great. The package arrived well, nothing was wrong with it, but I would suggest to maybe have couple of papers to make sure that nothing breaks during the shipping.

April 28, 2025
Rated 5 out of 5 stars

great

great! i ordered a bottle of perfume, which was delivered to my neighbour as i was not home. my neighbour most likely stole my package. after reporting this, perfumedreams refunded me my money, and i ordered a new bottle, which this time arrived. recommend!

April 21, 2025
Rated 3 out of 5 stars

More attention to packing required

The delivery was fast, but the products in the packages were not protected. Because of that one bottle with shampoo was broken, there was a leakage, luckily not that much, but the other products were all covered with shampoo and sticky.

April 2, 2025
parfumdreams logo

Reply from parfumdreams

Thank you for your feedback, and we're glad to hear that the delivery was fast. We're truly sorry to learn that one of the shampoo bottles was damaged during transit and that the other products arrived in less than perfect condition.

This is certainly not the experience we want for our customers. Please feel free to reach out to our customer service team – we'd be happy to assist you and find a suitable solution.

Thank you for bringing this to our attention!

Rated 1 out of 5 stars

No refund for the returned items !!!

This is the third time when I share my review reg ticket nr 57681721 | ID-13433063. Not even after one year I haven't received the refund for the returned items, despite the exchange of emails with Parfumdreams customer service, promising and overpromising to investigate and to resolve the problem .
This company is a disgrace!
How is it possible to still exist on the Dutch market ???
So many customers have complained about the refunds . They never send you the money back and they make up all kinds of excuses and explanations why not to do it .. until you loose your patience and give up !

March 23, 2025
Unprompted review
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Reply from parfumdreams

Thank you for your feedback, and we sincerely apologize for the ongoing frustration and inconvenience you have experienced regarding your refund and the handling of ticket number 57681721 | ID-13433063.

Please know that your concerns are taken very seriously. We deeply regret that your issue has not been resolved in a timely manner, and we fully understand your disappointment. Delays of this kind are absolutely not the experience we aim to provide, and we are truly sorry that our previous communication has not met your expectations.

We will urgently escalate your case internally to ensure a thorough review and immediate follow-up. Our goal is to bring this matter to a proper resolution without further delay.

Again, we apologize for the trouble caused and appreciate your patience. If you are open to it, we would be grateful for another opportunity to regain your trust.

Rated 5 out of 5 stars

Good service

I ordered the product yesterday and today it was delivered. Very fast and no problems with delivery or package.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting since September…

I have been waiting since September 2024, and to this day, i still have not received my product or a refund. I paid €31 and even received an invoice for €19, which makes absolutely no sense. I have sent multiple emails and made phone calls, during which I was told I would receive an email, but this never happened. This company is completely unreliable. Do not order here, and do not trust them!

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Not responsible

I ordered two products from this website, but after making the payment, I did not receive any email or verification confirming my order. I chatted with the website's bot, which informed me that if I didn't receive an email, the order was not processed and the money would be refunded. The bot advised me to reorder, which I did. However, an hour later, I received an email confirming the first order.

I contacted the site to cancel one of the orders, but they informed me that it was already processed and advised me to return one of the products. I returned the product and was told I would receive my refund within two weeks of them receiving the returned package. Despite tracking the package and confirming its arrival, I still have not received my refund after more than 3 weeks.

I have sent more than ten emails regarding this simple refund, but I still haven't been paid back. I do not recommend this site to anyone.

January 17, 2025
Unprompted review
Rated 4 out of 5 stars

I think there was a mistake.

I think there was a mistake.
I'm very happy with parfumdreams most of the time but this time they forgot my free sample. I'm a bit disappointed :(

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy here at all costs!

They send the wrong product, didn’t reimburse me, and hard to get in touch with them.
Refrain from buying here at all costs!
I send the product back and now I’m left with no product at all and I lost my money.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

I recieved a wrong product (paid for…

I recieved a wrong product (paid for parfum 55 euros and got a body mist thta honestly is 15 eur max, but also it is NOT my order). Helpline on the phone does not pick up at all, and the complain form can not even be sent from their site because it does not allow to proceed. It is just horrible - avoid the company at all costs.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Good service and low prices

I have only good impressions from shopping on this site.
Recently I made 2 orders and both arrived in full.
The prices are pleasant, the choice of perfumes is large, the delivery is fast, despite the pre-holiday days.
So it works as it should!
My compliments! Thank you!

December 13, 2024
Rated 5 out of 5 stars

Delivery and product were great

Delivery and product were great. I
Was not able to change the address myself through the company but I could in the end through my postal service anyway, so that worked out really well. Customer service was very friendly and professional after I wrote asking a question. The parcel took several days for tracking status to appear even after posting, which is not really common these days, but all worked out fine in the end.

December 14, 2024

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