parfumdreams Reviews 

Jag väntade mer än 35 dagar för återbetalning,

((Unfortunately, when we opened your return shipment, we noticed that it was delivered without any contents. The item you returned was not included.))

Fortfarande inget svar 2024 11 15

Good prices and a good amount of perfumes to choose from. Quick sending.

I returned a product 3 months ago. I still haven't received a refund. Worst service ever.

This has been the worst service I’ve ever experienced. I placed an order over six weeks ago, and to this day, I haven’t received any updates on its status. I’ve contacted customer support multiple times without any real responses. They continue to say the case is being “investigated,” but nothing has changed. At this point, it should be straightforward—if they don’t have the product, just process the refund. Instead, after a month and a half of waiting, I’ve been met with zero accountability. Terrible experience. Stay away if you can.

WORST service I have ever experienced. Ordered a package that never got sent. I called the support about the package 4 times at different times and sent a long emailed explaining what had happened. I recieved different answers each time, which did not even seem to be true. They also promised that they would reach out to me but they never did. After one month of trying I called again to explain what had happened and to ask for my money back, didn't even get a sorry. Woulnd't be surprised if I never get my money back..

The worst website ever. Don’t buy from them, it’s a trick. I bought 2 products and they are half empty. They don’t even have a real customer support either and don’t allow reclamations.
Shame on them for tricking people.

Ive been sending email after email in your customer service regarding my refund from my 2 orders (1,800 euro). It's been almost 6 weeks and nothing is happening. When will I get my refund back?! I cant believe that this big company takes this so long time to issue a refund & no one is answering me thru email?!HOw many ages will this take???! Poor refund service & poor customer service.
Order numbers: 8/29
150305081
150304949

This store has a very good diversity of products with good discounts and prices. More than anything I bought hair products, it was very easy for me to find the information on each product and the recommendations when using it. The payment process was not difficult at all and I received different notifications from when I made the online payment until the products arrived at the door of my house in Sweden. I feel very pleased with my purchase and I recommend this store.

My order was made 19th of February. After making an order and pay for product I received email next day that order is shipped. After more then 3 weeks I didn't recevied my product, sent emails and made calls. Later they find out package got lost and sent me email that I'll got refundation. I still waiting for my money and of course didn't received my product. Worst experience ever, highly recommend to NOT buy nothing from this shop.

Edit:
I contact customer service and inform them that I still waiting for my money to be refunded. Got answer that my request was proceeded. I still don't have my money back

Scam. Paid and nothing happens.
Update. The problem is solved now. (22 Mar)

I tried purchasing killans angel share. They took the money and the order didn’t place. So I payed 165 dollar for nothing. I contacted them and they said they would help but that was almost 1 month ago. So I wouldn’t recommend. And I have emailed them 6 times and called 4 times, the customer service was okey. But the problem is that they don’t help with the problems I have. I really hope you don’t come across this problem.

I had an incredibly frustrating experience with parfumdreams. Despite completing the steps to place an order and entering my payment details, my order was not processed, leaving me without the product for an important occasion and with my funds unnecessarily blocked. Upon seeking clarity, I was told to wait up to 30 days for a resolution, which is unacceptable. After researching, I found that my bad experience is not unique but part of a troubling pattern of customer complaints. This company's lack of effective communication and resolution processes has led me to decide never to use or recommend their services again. One star is given only because zero stars is not an option.

I’ve made quite a few orders from Parfumdreams and everything was quite good, they arrived fast, everything was original and they always had nice samples as a bonus. Recently I had 2 issues with 2 orders and to be honest I feel like it takes a very long time for Parfumdreams to resolve more complex cases, maybe due to them having multiple countries support. And while things are still in progress of being taken care of I want to thank Lina for all the help and empathy she provided while in process of working on them. It’s by far my best Support experience I’ve had in Sweden. She really cares about Customers and is doing her best to provide all the information and offer possible solutions for the issues encountered. So again, while my cases are still in process of resolving as it needs actions taken from HQ, which takes quite awhile to respond, I feel like I’m in good hands after communicating with her. Please give Lina a Promotion or at least a raise, she deserves it!

I ordered and paid. Received a parcel with no product in it. Tried to get in contact since 11th of October. Was told they will get inte touch with me ASAP. It's now been an other month, no product and no refund.

The package that supposedly had the perfume ordered was opened from the bottom. The only things left in the package was a couple of testers and some paper packaging material. Based on the already existing reviews this seems to be an issue that happens from time to time. I have contacted the company and will update this review should they resolve it promptly.

Update 231227:
Parfumdreams contacted me very promptly one day after reporting the incident. They require me to register a complaint within 4 days of the delivery. This are some anti-customer practices but luckily I am able to send the complaint as of today, 3 days after the delivery. Will update further as we progress in the case.

Update 240117:
Parfumdreams have after a while decided that I am in the right and I will get my money back from this purchase. Despite the process of doing so was a bit tedious and that the form that I sent in had small errors that were first accepted, then when I reminded them of the case I was informed that it was incorrectly filled in, I must say I am pleased with the level of professionalism in their customer service. I'll also say that I will consider ordering another perfume from Parfumdreams again.

Ordered 3 perfumes from this company and got empty box when the package came. Has sent the declaration form to the company but didn’t get any response! Called to the hotline and they said that they are not sure about how long it will take to process my declaration! So disappointed

NEVER EVER SHOP HERE........
Bought back in May a perfume for my daughter's birthday. She got several of the same, so we returned the on we bought.
We followed the return instructions from Parfumdreams 100%. Now, 4 months later we still haven't received a penny back.
We have now heard of several people who have experienced exactly the same thing. The same stupid answers about us having to fill out this and that before they can process the case. Although track and trace shows that they received the item back 4 months ago. It's INSANE if you can run a business this way.
PLEASE STAY AWAY FROM THIS COMPANY.....

Still waiting on delivery . Emails sent not one response
Terrible service

I got an empty box...not even a fake product, just an empty box. After that the company have send me a claim form to fill in so they can claim that DHL opened the box and someone there stole the contents. I am used as a pawn for their scam and to sign it for them. They wanted me to print the paper...nice one for me with no printer. Will be very interesting if i get my 160 EUR back..

They do not make an offer to immediatly send a new product and this proves it that this is a pure scam. This is a company that meddle in scams. I recommend everyone to make an unboxingvideo to make sure u got what u ordered and not an empty box, but no, do not order from here, the price wasnt that low, not lower than other stores so do NOT shop here!!!