parkdean-resorts.com Reviews 220

We arrived at our holiday park on 2/9 and it started quite well, as we were 3 hrs early to check in we asked reception if we could take our frozen food and put it in the freezer, they called the site cleaners and they agreed it would be ok as it was open still. At 4.00pm we went back as this was our check in time and found the caravan all open, door was wide open, windows were all open! We called reception and they said the cleaner was on the way round to finish. We waited another 15 minutes and no one came. We went in and the bedding had been thrown on the floor outside the door where it remained for 4 more days even after reporting it was getting very wet.
When we entered nothing has changed, the toilet was dirty in the bathroom, the cooker was dirty and my wife was not sure the beds had been changed?
We complained to reception but all they could say was they were short staffed and sorry… not good enough!
The next day we invited our friends round that we’re staying in another caravan, they too we’re not satisfied with their caravan!
My wife offered to make a cooked breakfast but realised that the bacon and sausage were not cooking in the oven?
When she noticed the inside glass was missing! This delayed cooking the breakfast and meant the sausage and bacon had to be done under the grill, which took ages.
We also had a broken time opener so I had to go and ask reception for a replacement, they didn’t have one, so I went to the one site shop, they didn’t have one either?
They sent me to housekeeping, and they gave me one, so breakfast was on again!
In addition To above the below also became issues;
1/ Tv didn’t work for a week , poor Ariel! So we could not watch our beloved Queen reports of her death, until they fixed it after several complaints eventually on the Monday 12th - 10 days later.
2/ the hall light kept flashing
3/ the smoke alarm and carbon monoxide alarm were faulty, meaning it was breaking H&S as we were not protected.
4/ the caravan had an terrible smell so we bought some scent candles to try to mask it, more cost
5/ they advertised 2 breakfasts in their restaurant for £10.99 but we were charged £13.99 and we I questioned it the girl said it had finished, but still advertised through our holiday on their electronic signs.
We cut our holiday short in the end and came home 2 days early from a 14 day holiday as we felt it had been so bad it had taken the shine off what was supposed to be a holiday. We also booked 8 months in advance and had to pay 10 weeks ahead in full and then DID NOT GET THE CARAVAN WE HAD BOOKED…
We will not use this company again !!!

We have had an email from them today offering us a discount on another holiday with them- what a cheek!
we have said we'd never use this company again and we mean it so when looking I suggest you use HAVEN holidays they are far better. Used them many times before and always found them VERY GOOD

Please don't waste your money here they don't care about customers once they've had your money

NO THEY HAVE NOT OFFERED A RESOLUTION THAT IS FAIR

1st I booked Christmas at Vauxhall and family love it there , today they cancelled the Xmas break due maintenance , gotta tell my kids that’s it , the only other alternative was up north or Dorset at Doyle to quadruple the price , poor management crappy thing to do poor excuse

Went for breakfast at regents bay morecambe at 9.30.the restaurant didn't open till midday how can they call it breakfast. You have breakfast in a morning not the afternoon.

We had our annual gas safety check on Tuesday. Tweety and Billy explained what they were doing (in language we understood!) and, as usual, were very efficient and friendly.

They are a delight - such a good advertisement for Parkdean

Fantastic holiday @ Parkdean lower Hyde
we took our tent
for a 2 week break
Very clean pitch freshly mowed grass very clean toilets and showers some taps don’t switch off quickly so they waste water very polite touring staff make you feel welcome they are a credit to parkdean other staff should be like these Ladys short walk to club house a little over priced drinks etc but to be expected clean swimming pool my children enjoyed the pool party had to pay extra for it
there was a storm forecast and a member of the team was coming around to each pitch to let us know well worth a visit

Caravan at Embo was smelly.
Stunck of BO (body odour). Took a day to air it. Cleaner/preparer should never have passed this as fit for a new resident.
Carpets and furniture smelled the same as your hoover bag or receiver. Tired and needing a good deep clean.

Manky. Poor cleaning regime. Superficial cleaning only.

This is an update to the review I left on trust pilot about Parkdean resorts it has been over seven days (seven working days) since I reported my concerns about the accommodation ParkDean Naze Marines had given me and my family to stay in I after being told I would be contacted within seven days I still have not heard anything it is clear to me that ParkDean resorts do not care about their guests I reported to reception and was ignored I was told maintenance would be round and they didn’t turn up I was told to email Millie Connor and I did on two separate occasions where nothing was done I called ParkDean Direct gave over the information they requested was told an investigation would take place and I would be contacted within seven days again this hasn’t happened so I was ignored again only by coming onto trust pilot and leaving a review I get a rapid response from Parkdean who tell me to now contact someone else another department! when do I have been ignored on four separate occasions in trying to get this resolved now Parkdean want me to waste more of my time and my money sending information to another department which I have no confidence in and will probably be ignored I am not going to let this go looking at the reviews Parkdean do this on a regular basis to a lot of its customers if Parkdean do not resolve this I will have no other option but to take legal action as this is the second bad experience I’ve had with Parkdean resorts The first been finding drugs in my accommodation under the bed my daughter was sleeping in and now this experience which I didn’t expect renting a brand-new caravan I have photographic evidence of everything The drugs the state of the caravan and what me and my family I’ve had to put up with. I’ve never heard so much rubbish in all my life no issues were resolved while we were there at all Naze Marine are blatant liars and if this is how you treat customers I will take legal action

Stayed for a week at lower Hyde the worst place ever caravan dirty inside and loads of dog ends and a used sanitary towel outside the pools are terrible if you can ever get in them only got in twice in a week kept on getting turned away with my 3 and 6 year olds crying had to go to a public pool you have to queue for 45 mins and hope for a slot it’s a joke the parks are run down and not sufficient for the amount of kids there and the childrens entertainer told me to remove my 3 year old son from the front of the stage because he couldn’t concentrate on putting out 5 cardboard figures so again left with my son in tears I complained but no reply the place is awful I wouldn’t wish it on my worst enemy

Booked a “luxury” lodge and early check in for a short break. So, arrived at correct time, sticker stating on the lodge it was ready for us. When we walked in it immediately went south. The kitchen sink still had food in it, drawers had old sweets in them, my kids bedroom covers were sticky, clumps of hair and food behind the doors, razor disposables in the bathroom, double bed covers with sticky spots all over them, showers caked in old soap and mould, and old USED plasters left on floor.I made several attempts to speak to someone however there is no one senior on site at all I assume as it’s day two and the person I have been advised to wait for has still not made contact. I had a cleaner eventually show up at 5pm and left at 7pm. Someone came with him and agreed it was beyond sub par and that the cleaning is not checked and that some of the current staff need serious training. We had no towels on arrival it took 4 requests but in the night 36 hand towels were left for us? Food, best bet is to bring your own or catch a rabbit as shop has sweet FA even first thing in the morning. The restaurant has more items unavailable than available, the only starters yesterday were hummus or bread and butter. This is not even standard let alone luxury, general staff provide lip service but nothing else and as I say unless you want to just cover the issues repeatedly with reception nothing will change . I don’t review normally however this is bad, really bad and to be honest waiting to resolve all these issues with someone leaves a bit of free time. In short do not come and if you do never waste any extra expense on their so called luxury lodges. I won’t let this lie and as I am still here let’s see what’s next!

Update - the below is. Standard response however their team have been “investigating” for over two weeks and other than auto generated responses nothing has been received!

payed for a weeks holiday on a full service touring pitch at parkdean skegness.arrived on site and found the touring park has been taken over by a quite a few undesireables who had just decided they would enter the park and not pay.they had they washing line all over out allocated space.ended up having a argument with a van full people .complained to reception who knew these people where on the site but did nothing about it.ended up getting moved to a site 40 mins away .arrived there no full service pitches ,hardly no facilities and swimming pool broken.
staff at the new site said they dont know how to contact complaints department .managed to get through to someone after numerous attempts to be fobbed off with the usual we will contact you within 7-10 days tactic.book a parkdean resort at your peril because if you encounter a problem theres no support for your stay

We booked a 3 night mini break at Parkdean on the Isle of Wight taking our 5 grand children with us. Having stayed at other Parkdean sites we thought we knew what to expect. We arrived early and had a nightmare time trying to locate the caravan as there was little signage on site and the map we were given was useless. The cleaner was in the caravan so we left and returned 2hrs later. The cleaner was still in the caravan so we left again. When we gained entry some hours later we were appalled by the state of the caravan, whatever the cleaner had been doing it certainly wasn't cleaning! There was rubbish in the cupboards, fridge and under the sofa bed. A cupboard above the bed was hanging by one hinge. We wiped the table top and work surface with a wet wipe and it was black. The cooker hob and oven were so dirty we didn't dare use them, and someone had actually written in the dirt on the cooker hood "clean me" as it was so dirty and covered with cobwebs. The toilets looked like they had never had a brush used on them. The shower drains were clogged with hair, and the kitchen sink stunk of sewage. The floor needed sweeping, and there were stains on the bed linen. By now it was quite late and the children were tired. We then discovered there was no quilt or pillows for the sofa bed, we had to use blankets from the car.
The following morning we took a long list of complaints to reception and were told a manager would phone us, no-one did.
The site itself is attractive with all the trees and close to the beach, but there is nothing there for older children. I thought they could at least enjoy the pool but it was very small and only 1.1m at its deepest, only really suitable for smaller children. The very small amusement area mainly consisted of coindozers and grab machines that didn't hold on to anything! I still haven't heard anything from Parkdean regarding our complaints, and I certainly won't be going back there.

Absolute clowns! They have just cancelled our holiday for New Year that has been booked for 8 months, they even took a direct debit payment then sent me an email later on saying they have decided to close early, so absolutely ruined our new year plans, they have also caused me to lose £100 from us having to book a hotel the night before as a halfway stop as we were travelling with a disabled child & a dog, so that is non refundable, now they are telling me I have to wait for my money back!! It’s gone from waiting 2 days to 3-5 days then to 7-10 days in the space of 24 hours.. They make it sound like they’re doing a dead good thing by giving you your money back & then try call themselves heroes by offering you a £100 voucher as a gesture of goodwill BUT u have to book another holiday to get it 🙈 Nah mate, sort ya heads out, absolute cretins!!!

California sands scratby yarmouth
7a Eagle
Staff were fantastic security friendly the van was tidy upon arrival nice tidy decking surrounding the front of the van .the only gripe was the overall cost but none the less had a fantastic stay we done california cliffs

This review is not about any park in particular.
Its about PARK DEAN themselves.

We are a young family looking forward to our hols at a Park dean site in north wales.

The issue only started this week when our friends thought they may join us, when they enquired about the same size pitch and time etc THEY found it over £200 cheaper on there online brochure.
which after a few calls and not getting anywhere, I found out its a live booking system, SO BOOKING WITH PARKDEAN IS A LOTTERY...… we booked in march ,so not last min
I've spoken to a few people and they have promised me a call back,ive left lots of messages at the Head office ,I've sent emails to head of service, and now the CEO and not one of them have bothered to reply.
I noticed that they dont bother putting the trustpilot review numbers on there main site.
on reading there key values etc They say a a customer we get a fair price, what's fair about me paying over £200 more than the pitch next to me....
I'm sure the site will be ok as its not the staffs faulty.
i put something on Google and will copy and paste this aswell.Because no one has got back to me.
£200 may not be a lot the them but an awful lot to us,

Thank you to PD's Breydon Waters site.
Following issues with the cleanliness of our holiday caravan on arrival, they quickly responded offering full apologies and rectifying the situation accordingly.
All staff that we have come into contact with have been friendly, polite and helpful.
We will be happy to return in the future.

Had two weeks booked at Camber Sands and lasted one night, absolutely filthy caravan, freezer was full of brown frozen liquid, mattresses we stained as well as the quilts. Actually saw bugs crawling around and foyer one night I am covered in bites. Packed up and left that morning. 4 days on and still waiting for a call from the manager. Manager has been in a meeting every time I have called to speak to him. Disgusting, would never go again

Parkdean Ruda,Clovelly Lodge Number 4
Family Bathroom had Black mould, cracked wall tiles, Cracked Bath panel that was in their own words "Dangerous " as it could cause an injury. Missing shower plastic strip between bath and shower screen so when the shower was in use the Bathroom flooded creating a slip hazard.
Ensuite off main Bedroom shower cubicle had the door missing & replaced with a shower curtain however this had Black mould on it, also the plastic strip off the missing door was completely covered in Black Mould, the shower tray also had a substantial amount of Black mould on it broken tiles & the shower plug was filthy.
There is no way any of this property had been cleaned to any standard that anybody would have found acceptable, the neglect & lack of maintenance of this property was clear for all to see including damage to the Microwave & kitchen unit damage.
My Son who has AUTISM found the lack of cleanliness very disturbing and could not bring himself to use either of the showers or bath for fear of catching a disease, the distress that this caused my son was disgraceful & unacceptable, you don't spend £900.00 for 4 nights to expect that.
I reported this to the reception staff who after seeing the photos I had taken asked if they could put things right as the Bath panel was in a Dangerous state of disrepair.
I gladly agreed and made arrangements for them to resolve the situation.
They also stated that the property was due to be cleaned next week when the property was not in use !!! & it was unfortunate that the property had been in constant use, I did not find this situation acceptable & informed them that I wanted a refund.
As we were going off site for a few hours they could come immediately to address the issues. When we returned nothing had been done.
I went back to reception they sent maintenance to fix issues, 2 staff arrived had a look stated they didn't have a replacement Bath panel & plastic strip to stop water from pooling on the bathroom floor. They just kept saying they worked on heating & boilers & would try to fix the problems. The solution was to gaffer tape the Bath Panel, place a strip on the glass to stop the water going on the floor, the fix failed water still leaked all over the floor. Nobody came to clean the BLACK MOULD OFF !!!!!!.
My Son has been traumatised over this experience.
I have phoned, emailed Parkdean sent them a recorded letter with photos to which they have not replied to.
I have also sent photographs of the conditions that we were faced with when we got into the accommodation in emails after waiting for the cleaning team to finish up on the day we arrived!! What they cleaned I have no ideas.
Parkdean have said they carried out an investigation & have said that they have reviewed your complaint and can see that the General Manager of Ruda has upheld their decision to offer you a 20% holiday sales voucher. I believe this resolution is fair and reflective of the issues you raised and we wouldn't look to offer anything further.
Latest is I have now been offered a 20% gesture of good will which I informed them was unacceptable & I would not accept, but they still paid it into my account anyway after telling them I would not accept this.
I am still waiting for a response from 10 days ago where they asked for 5 days to respond to my latest email.
The treatment my family have received from this company is way below the standard I would expect, I am not impressed and will be taking my grievance to a higher authority & possible legal action.

We booked a long weekend on the Torquay site in March 22. On arrival at the caravan, we immediately noticed that the table was unusable, also a large group had appeared to have booked the surrounding caravans, they were noisy at this time so we did not wish to risk being disturbed at night. We attended the reception and informed them of the issues and our concern and the staff were very helpful in our request to be moved to a Quiter caravan. We were given what was classed as an upgrade, which they had no option to charge us for. This being £120 which was as much as we paid for the weekend, we had to wait for over two hours to obtain the key as the housekeeping team were in a meeting ! On my return home I contacted customer services in relation to the excessive charge and the issues reported and I understood the reception staff were obliged to charge but I felt this extra amount or a percentage could be refunded by head office. This did not happen and I got the standard thank you for letting us know of the issues etc etc !

Booking ref 9375426
We've just come back from 3 nights at Parkdean Resorts Southview park. The worst holiday I've ever experienced, and definitley won't be using Parkdean for a 7th time.
To begin with Thomas in the customer services was thoroughly rude, the tv in the caravan didn't work properly, they had a Harry Styles tribute act who only got applauded when he stopped singing Harry Styles songs, a real lack of street lighting around the park, my breakfast was cold and had bits missing and the staff had absolutely no kind of control over the noise levels when the bingo was being played.
The Showbar was like Hell on earth though. Every time I wanted to get a drink, I had to queue up for 30 - 40 minutes. There was a variety of factors for this, these were :
1 card reader working between 3 staff leading to confusion and customers cutting across each other
Staff totally disorganised
Staff more interested in chatting women up than serving customers
One memeber of staff coming the other side of the bar to have his picture taken with some women guests
A lack of the staff actually caring about the waiting time when I challenged them, the James Corden lookalike was the worst for this
The Aspalls cider seemingly being watered down, it certainly tasted like it
Regularly being served short measures by the bar staff, even when there is a line showing where the jug / glass needs filling up to
The app orders being ignored by the bar staff
The rarely seen table server didn't know where the tables were located

I have a bad back which has been made dramatically worse due to the complete f******s they employ. Thanks Parkdean, what a complete and utter waste of time and money

This review will be shared with their CEO as I sincerely hope that they sort this out for the poor souls who have booked up to go there

I booked a holdiday at Parkdean Resorts to take place on the 12th September 2022. I then tried to cancel the holiday on the 24th of April 2022. Which is more than 70+ days before the holiday is due to start. I was informed that I would only get back £18 although I had already paid £133 via DD to them. I would like to know how they can do that as I was not given a copy of the Booking Regulations at time of booking??