parkdean-resorts.com Reviews 220

AVOID ! Where to begin , 1st , health and safety? Above the dining room table is a cupboard with extremely sharp handles that is extremely DANGEROUS, my daughter sliced her head open on the handles that stick out of the doors, I also hit my head on the underside of the cabinet a few times as well, 2nd, the caravan itself is very dated and run down, very basic although not stinking dirty but definitely was NOT CLEAN, you would think they would take more care especially with COVID-19 , 3rd , NO FOOD !!! In entertainment centre, although the app says there is food, they will take your payment and order then say you can’t have it and it will take 2 days to be refunded! Also the app says there is coors light beer but when you click it it says they don’t have any, the bar tenders say they do but they can’t sell it as the app says no?? 3rd, FOOD AGAIN! Parkdean says you can have food such as breakfast, lunch , dinner etc.. however you can not order any food until after 5pm?? , and then if you order it do you get it ??? Noooo . 4th, the entertainment is poor for children and almost nonexistent for adults, advertisers things like party dancers, movies under the stars, park live and it was Vertual which were never seen at the park so blatantly false advertising as it wasn’t there??? am a regular family holiday caravan enthusiast , I average at least 4 a year, I have to be honest and will say this was my 1st holiday at parkdean Torquay in Devon and I would not recommend this site to anyone.I can’t post photos on this review but I have plenty especially the cut to my daughters head 😡

Needed to contact Parkdean Resorts after my brother died & I found a direct debit. After 4 failed attempts of hanging on the phone for 30mins each time, I received an email in reply to mine, requesting a document (I'd already emailed "help & support" attaching the death certificate) that was unnecessary. I called again and was told the same. After 1hour the agent, going backwards and forwards to her manager, said she would look into it and call me back the next day. I didn't hold out much hope having been told it was the Admin Dept I really needed and they didn't call out! Well, true to her word Helen (I think a Geordie) called me and said my brothers a/c had been traced along with the death certificate, which was sufficient to proceed. After jumping through a few more hoops all was sorted. Holiday cancelled and refund (minus fees) arranged. This was incredibly stressful at an awful time. Parkdean need a Help & Support Team who can actually SUPPORT. Without Helen's help I would have given up. I wonder how many people in the same situation actually have?

Very tired cramped caravan, not very clean, whole site needs weeding, the grass was cut one day but left uncollected & perfect to walk into the carvans.

Bar only open from 4.30pm (therefore not possible to buy breakfast or lunch) due to staff shortage

£909 for an old caravan, actually 4 miles from Torquay (£10 - 12 each way in a taxi) 3 swims, a crazy golf course that looked as though it was built as part of GCSE metalwork project, Covid regulations ignored by a large number of guests & unchallenged by staff & a ball court with astroturf older than me. Overpriced.

Only saving grace was apart from one staff member (our car was blocked in by his van, we had to knock on caravan doors for 10 minutes to find him, his only response was to snap "I haven't got my crystal ball") every staff member we came across was friendly & helpful

Where to start is the question
Touring pitch a tip mainly mud and rubbish all round and dog mess
Night time noisy and rats running round yes rats omg
Service in restaurant 3 hrs wait for food service
The place needs a serious shake up will never return even if I was free

Caravan polar opposite to what we had seen online and booked. Nothing like the pictures. I know these are for illustration purposes only, but when you have paid for an upgrade (twice) and you have no curtains, a broken fire, ignitor on cooker glued so it doesn't work, no passes despite paying for them, no electricity for a full day with no prior knowledge that works were being carried out and ignorant staff who mumble under their breath when you ask for help. Oh and customer service is a waste of time as I have emailed them for a refund for the upgrade I paid for an didn't get and no response. They were quick to take the money though!

Edit: I contacted the on site reception 4 times during my stay nothing was done. I have contacted the customer service email address and still no reply

Brynowen Resort
Superb short break,nice,clean accommodation. Minor issue with the T.V sorted out within the hour.Staff helpful and pleasant.Very enjoyable stay

Stayed at Brynowen Mid Wales last October 2020. It was a filthy dirty, dilapidated caravan. The staff did nothing but lie when I tried to get the many issues resolved. We were not offered any refund or vouchers for on site. I wrote - yes a letter of 2 pages- to head office as I received a computer generated reply which was dismissive to my feedback. Again dismissive. Never did get any satisfactory apology.

seaview and littlesea in weymouth stayed at both this year and both are good only thing cleaning needs to be better but will be back great staff

Paid for cancellation insurance on the booking. Husband fell off ladder 2 weeks before holiday and badly broke his arm. Contacted them immediately it happened and now 5 and a half weeks later I am still being given the ‘run around’ as they give every excuse not to give us our refund. Whole organisation seems ‘hit and miss’. They don’t care we are now in overdraft big time. Either inefficient or lying. Can’t decide on which.

Just returned a day early from what will be our last break with Parkdean. All I will say is avoid like the plague. Caravan was dirty and would benefit from a deep clean. Not what I would expect especially in present Covid situation.Definetly no Covid measures being taken at Parkdean Sunnydale park at Saltfleet.
Complained to reception who said they would send a cleaner in the next hour, cleaned it myself so I knew it was clean. Inexcusable that I needed to complain at all!!!
Parkdean have certainly let their standards slip.

If I could Leave zero stars I would naze marine is disgusting they show you a caravan in the photos then give you something totally different and to cover there self's they say you might not get the one shown very crafty anyway dirty damaged some cushions broken remote control no item the caravan had not been cleaned and everywhere thus is auto be cleaned properly because of covid the cleaners have no idea how to clean as for the club house food disgusting over priced garbage water coming out of the chicken disgusting all the people in charge should be sacked including the ceo who has no idea how to run a company do yourself a favour go elsewhere.

We booked a last minute break at thorness bay. The only accommodation left was a basic caravan which we accepted however basic caravan does not mean it should be dirty. There was mould in the shower, fridge was filthy, the floor dirty, bedding dirty and the list goes in and on. I managed to get our caravan changed however the cleaning still wasn’t great. During these covid times you would
Think that a deep clean would at least mean a clean was done not just a quick wipe over.
The food at the boathouse was really nice and the covid measures put in place were very good however I think Parkdean need to employ better cleaners as all the reviews I have read have been very poor regarding their standards. Come on Parkdean sort your cleaning out or you will be the reason for a spike in the infection rates rising.

If there was an option for no stars I would have left no stars. Arrived 28th May Southview Skegness to an owner's caravan (Upgraded through parkdean) I wasn't particularly comfortable with others people's belongings.
It was clear to see on arrival that the caravan had not been cleaned.
We had no internet Wi-Fi or data that end in the park so could not use your app to order anything. We did buy an internet package which still didn't work.
The caravan nextdoor seemed to think they owned our caravan too, They had three cars and in the excess of 10 people at their van all drinking outside till 3am with kids and digs running around our caravan.
I called security three times, twice to be told that they were otherwise engaged, the other time being told they would come out which they did not.
I spoke with the manager first thing Saturday morning, and just by shear luck she had a brand new that had recently been signed off. Let's not be mistaken that this was a fluke because I know the caravan park was full.
By the time we moved our belongings and all the shopping that I had done Friday, it was actually Saturday afternoon before we could think about enjoying our holiday.
We realised quite quickly that the caravan was not really ready, I called maintenance for a screwdriver in order to put the coat hangers in the cupboards, I was advised it would probably be quicker to do it myself then wait for maintenance which I proceeded to do. By sunday we realised that a wet patch had appeared in the carpet in the living room, we called maintenance who didn't seem to be bothered. It was getting progressively worse and we're unable to go into the front room without getting our socks wet so again I called security who said they pass it on to maintenance. By Monday nobody had come so I went down to reception myself. By this time I really felt like I had spent most of my holiday chasing your staff! Finally someone came out, the overall feeling was that the staff just we're not bothered.bothered about a brand new caravan.
I booked two swimming slots, I thought they would be allowed to stay in only to find out that they actually have to leave the pool and queue up again for another half an hour, which caused my son who has autism to have a complete meltdown waiting outside freezing cold. I do not understand this level of restriction when the same level of hygiene is not applied throughout the site, in particular the boat house. The tables and chairs were rarely wiped down or cleared.
We booked for bumpers zorbs which I booked over the telephone and and was under the impression it was in water. The overall experience was completely underwhelming for both children.
We tried to hire go-karts at various points during Saturday and Sunday but to no avail, around 3pm Sunday we spoke with staff who said to come back at 10 in the morning as they were shutting for the day (at 3pm???). We arrived at 9:45 Monday morning by 10:10, no sign of the go-karts, on acquiring I was told they weren't due to be operation till 11 a.m. at this point I became very angry as my husband was going home for the rest of the week, again your staff member was extremely kind and got two cars out for us but this still was not acceptable and the complaining was taking the toll on the atmosphere within the family.
I am pleased to say that kayaks and aqua jets were hit.
However archery that we had booked for the Tuesday was a complete disaster.
The Staff member was 15 minutes late and arrived looking like he had the hangover from hell, didn't knowledge us while setting up and was clearly having waves of nausea. He had trouble getting the balls to stay in the air flow, and eventually gave up and told the children just to shoot at the target at the back. More and more people arrived and he seemed unable to organise the task at hand. We gave up and the kind staff at leisure gave it us voucher for the go-karts. But still I felt like I'd spent more time I'm chasing and complaining then enjoying my holiday.
We had jet skis booked, I was surprised to learn that the children were too old as kids ages were told on booking. Although they rectified the immediate situation with the children, it was becoming apparent that our holiday was being severely affected. We couldn't even get into the show bar so we has little to show for our £800 holiday!
There is so much more to the review/disaster but I have run out of character spaces...... I am currently fighting with customer relations and cancellations to do a full refund for 2 upcoming holidays I have with parkdean. Because of the traumatic experience that my son has had there is no way we would be able to pay holiday with parkdean again due to his autism.
This is unfair!!!!!
Just because I can't finish the review, to put it into perspective we left the park early!

Very disappointed with Parkdean Hollywell Bay Cornwall. There was no internet in the welcome pack you could pay for it, the people who did pay could still not get the internet or even phone calls.
The Manager when I asked for help refused saying it was not his problem.
The caravan was not very clean, the bottom of the remote control was missing so the batteries kept falling out.
We were told by customer services bed linen was not included but when we got there it was.
We give Parkdean 1 out of 10 and will not be booking with them again.

Went for a 4 night stay and while traveling down there we received a call saying the caravan had a deap clean and is ready but there is a problem so ok here we go! He said there is no doors to the 2 small bedrooms and do we want a refund even tho we are 15 minutes away after a few hour drive. We agreed to stay and put sheets over the doors and they gave us a few vouchers for the park. WELL. We arrived and entered the deep cleaned van hoping for a great hoilday to find not only there is no doors on the bedrooms but no door on the toilet and the other toilet there is no lock and the window slammed shut on me and my kids plus the fact no one cleaned it it wasn't deep cleaned at all. So i went to speak to someone and they told me there send a cleaner round which we waited for hoping all will be fixed. The cleaner told me that this 600 pound van was used for security and shouldn't of been let out to anyone. So again we complained to be told that the cleaners are lieing to us. and while they cleaned it a manager come to see us. She offered a small van which wouldn't of worked as there is 5 of us and we needed that space. She offered vouchers again. Any how the vouchers we used in the restaurant and was told we couldn't use them in there so here we go again... I went up and asked her to be shouted out and I stepped up and told em straight which they didn't like. Well they took the voucher even tho on rhe vouchers is says restaurant and bar. It was a 55 pound meal and all gammon the gammon was rock hard and black it was gross. Next day we used the rest if the vouchers on a breakfast click and collect! The eggs was under cooked the bacon was hard so at this point I was just laughing as if I didn't I would of tip the van and left. We booked swimming for two nights and got turned away even tho we booked.... the place was not covid friendly they bring you your drinks on a tray and ask you to take them off but they order again there come over carrying your drinks and masks? Lol that's a joke and no one stays away from each other.. 3000 people on site for 1000 to be able to fit in the hall the drinks took over an hour to come. We'll first night we slept there the mattress was broken it dipped in the middle and the sofa was slanted.. the wardrobe doors are broken to and the toast was gross and set the alarm of every time. Not just that we had the van near the main road and some one was cutting the grass at 1am... what the hell.. after not sleeping I just went down hill felt rough and down the hoilday was just rubbish.. by the we been to parkdean vauxhall 4 years running not 2020 tho. And this just killed it for us and my friends who had a van across the road which We'll she had bad worse problems.

Southview Skegness touring field. Green mould around fresh water taps, doors hanging or fell off leaving sharp edges, no ammienities open and elsan flooded, it took 24 hours for them to inspect it, half hour later it was flooded again. Buses could not drive to the end of there journey because a static caravan was placed in the way. The list goes on !!

Rude receptionist from the start at sandylands .. unhelpful.:Arrogant no customer service whatsoever!!
Asked to help over an issue and would not even help in any way shape or form
Didn’t know we had to pay extra for manners !!
If your thinking of going with a tourer or a motorhome don’t waste your money
Can’t book for any of the activities there all booked
The pitches are all sloped and there’s no shower heads in the bathrooms

Take my advice stay away 🤬

Re: Dirty, broken cooker & microwave. No out of hours service. Unanswered calls & Emails.

I arrived yesterday 21/05/2021 at Thorness Bay, staying in 52 Rosewood. I opened the USED welcome pack to read and found blood splatters on one of the leaflets.

This gave rise to checking the rest of the van. The top of the microwave was dirty, but that didn’t really matter as it did not work. Remains of human hair in the bathroom. Broken fixing on heated towel rail. On checking the cooker. The door fell off. Reception is now closed. No one is answering the out of hours security number. I’ve left two voice messages. I left voice messages for reception, again they remain unanswered. I also sent Emails to the thorness.helponpark @parkdean-resorts.com and the CEO. They too remain unanswered.

I will shortly visit reception. To waste more time on my holiday. And please too Kate don’t say you have no record of my complaint. When I am here and now and have attached a screenshot of my Email to you and your CEO. One thing I can confirm. Is no response from you or your team!

To say I am not best pleased, is an understatement.

Booked a short break last night,reservation came back thro` email was incorrect and needed to speak to some one.Tried their general contact No.03301234850 only to be greeted with a pre recorded message saying line was closed & to use "chat on line".I do not have this facility so next step phone the resort I booked,after queing for ages a message back saying the office was closed(although their site says open 8.00am til 6.00pm).
The reason I phoned was to query "the balance will be taken automatically using auto balance collection you signed up for"I DID NOT SIGN UP FOR THE BALANCE TO BE COLLECTED IN THIS WAY .
I made favourites on each stage of my booking & I now cannot retrieve any of them,the system just keeps hunting fo ever and aday.Obviously inhibited by Parkdean.Given the fact I wanted to pay the balance by a different method to the deposit this is highly inconvenient.
I can only summize this is the way Parkdean is trying to recoup some of it`s losses incurred during covid.
From this experience I can only look forward with intrepidation to our booked break.
ANYONE WHO BOOKS WITH PARKDEAN BEWARE AND WATCH OUT.

SouthView - Skegness. We went for a 4 night stay in a lodge on the Parkdean SouthView complex. The accommodation was excellent, very clean with all the amenities you would expect. The park was very clean throughout, our stay was still in lockdown so nothing really available to do but we knew this before going. Lots of walk routes around the area, the beach was a 3 mile walk but well worth it, the beach is very clean and lovely sand. I would go back again.