Bristol Airport Reviews 

Parking at bristol airport is vastly overpriced iv parked at London Manchester birminham cardiff & Exeter and never paid as much as you do at bristol. I will not fly from here again.

Very poor. In 50 years I have never come across such a pointless airport parking system. It creates queues and delays that you don’t get if you just park. Nothing on booking to say they will be driving your car. I am not having a youth choose to race my car around car parks.

I used Bristol Airport’s Silver Zone Parking on 14th June and had one of the most frustrating and disappointing customer experiences I’ve ever encountered.

When I returned from my trip, I discovered visible damage to my car. I immediately tried to report it on-site, as required by their own terms and conditions — which state that any issues must be reported before leaving.

Instead of support, I was refused help multiple times:
• I was passed from one staff member to another.
• I showed photos of the damage, taken in the car park, to staff at the counter.
• I asked to speak to a manager and was denied.
• Two men told me I had to report it online — which directly contradicts their policy.

I even called the airport from the car park while still on-site, and was told again that no report would be taken.

Later, my formal complaint was dismissed, with the excuse that I hadn’t reported the damage in time — even though I tried to, and staff actively prevented it.

I was calm, not abusive, and made every effort to follow procedure. I have photo evidence and phone call records to support this. Yet I’ve been left with a damaged car, no resolution, and no accountability from Bristol Airport.

This experience has caused me financial stress and wasted time, and it’s clear the system is designed to protect the business — not the customer.

I urge you not to book with them. If anything goes wrong, don’t expect help. You’ll be left out of pocket and dismissed.

Dreadful. I arrived 12 hours early after moving to an earlier flight. Notified these clowns, but when I collected my car, I had to wait 45 minutes for them to fetch my car from the lockup. I am expecting a pro rata refund from them, but they are dragging their feet. Opening a dispute with my bank, as I refuse to be scammed.

Unable to contact the company on the night of drop off at 2.30 am, had to find another car park. Went to the airport tavern who were amazing. I have written to the Director of the company who has not replied. No email address to complain.

Outrageous charges of £128 for two nights away and that was with a 15% discount!!! It was more expensive than the flight. If it weren't for such out of hours flight times I would have got the Falcon coach adding about an hour to my journey each way.
Greedy beyond belief.
I now despise going to Bristol Airport and will in future fly from any other airport to avoid.

Arrived back at Bristol after midnight and called as soon as we landed, only to be told that they couldn’t find my car. It took me several calls and an hour and a half waiting (alone in a dark car park) before they arrived. Avoid this company.

I had no problems with the drop off and collection, except the queue to drop off my car took a long time (about 35 minutes to get to airport) and the return bus journey was long due to building work at the airport. I allowed 30 minutes for the drop off and transfer plus 2 hours for checking etc so the delay was not a big issue.
However, I do recommend that you allow plenty of time (others on my return bus had taken over an hour to complete their drop off due to the number of cars).

Parked in silver zone, on returning late at night and it being dark we didn’t notice until early the next morning a drink had been spilt all over the inside of our brand new car, we had literally picked it up from the show room the evening before and certainly had not spilt anything in it, our travel agent made a complaint and they are refusing to do anything, absolutely disgusting please find alternative parking which we will certainly be doing in the future

We came back and called 25 minutes prior 40 minutes, no car arrived, nobody pick up the phone, never will use airport parking services aggregator again.

Nothing shy of dreadful service. We booked to park in the multi story weeks in advance nearest the terminal, where we could park the car & take the keys with us, plus not having to get a bus with suitcases and two young children before the holiday & afterwards (we booked a night flight home). We arrived ready for our holiday at 5am to the multi story carpark (which we paid a pretty penny for) to be told it was overbooked and we would need to park in a silver zone. I had to drop my pregnant partner, two young children, plus 4 suitcases at drop off, then drive my car over to the silver zone, where I had to leave my car & keys and get a coach back to the terminal. I had to leave them all stranded in drop off for half an hour while waiting for buses, all things we wanted to avoid because we had booked for the premium parking!!! I paid extra for this parking as I wanted to take the keys away with me, after hearing horror stories of cars being driven miles & left with keys in etc etc. I’ve been told I can claim a partial refund, can’t find anywhere to contact anyone.

I’ve just had an extremely bad experience at this car park. After parking for 5 days, I returned to find the front suspension of my car had been snapped when being moved on site by Silver Zone staff. The breakdown company who recovered my car reported they have attended numerous incidents of broken suspensions at Bristol Silver Zone and they presume vehicles are being driven recklessly around the site.
Bristol Airport have been extremely difficult and unhelpful. They’ve refused to accept liability because I can’t ‘prove’ the damage was caused by their negligence. They won’t explain why their drivers didn’t report the problem (due to the broken metal scraping, it was impossible to drive the car without realising there was a serious fault), and presumably if the suspension genuinely broke during normal driving this would have happened. The car passed an MOT 1 week earlier.
I would strongly advise others against using this car park.

1star is too much !!
Absolutely disgusting company!
I be just received a parking fine ! When I wasn’t in country so obviously my car has not been in secure parking at all!! They been using it!! I had food debris in it as well and damaged spoiler as well I’m absolutely livid waiting for them to acknowledge the fine and pay it urghhhhh
Also waited11/2 hrs middle of night for car to come back !!
Dont touch with a barge pole!!
This happened 21april-1st may

MULTI STOREY RIP OFF ❗❗❗
Traveling from Bristol airport 26/04/2025
To Tenerife for 1 week, flight time 5:55am
Arrived in Bristol airport 26/04/2025 4:00am

Normally park in Short stay costs around £180 per week which is expensive but not what I had to pay for the Multi storey car park ❗

Parked in multi storey for 1 week didn't notice any signs , and the cost for 1 week was ❗£370:00❗
Absolute rip off the signs are only visible the way back next to payment machine

They look like they are building another 4 multi storey car parks

I wonder why £££££
AT LEAST D TURPIN WORE A MASK 🤢

Their service is absolutely pathetic. We almost missed our flight as they failed to arrive on time to pick the car. On the way back, we waited at the airport for 1.5 hours for our car. They are disgusting.

Fair play very efficient i lost my taxi plate not only did they find it they put it safely in my sisters car ready for when she picked her car up they have went above and beyond

Well I'm totally disgusted in the concierge parking, i came back early hours of today to find my car looking liked it had been abandoned in a woodland. I thought i paid for on site parking which it turns out my car wasn't even in the airport for 7 days.
The car is in disgusting condition . I left the car immaculate after spending £500 on a ceramic coating 2 weeks prior. It is now got bird shit and cover in some sort of tree sap. I've now got to go visit the detailer guy who proceed the car and ask advice maybe pay more to have this professional clean my car again. My car was not even parked in the airport grounds as the milage showed a extra 3 miles extra on the clock. Not hard to do the math.
This is a total bullshit service witch I will not recommend to anyone. Total lack of respect to my vehicle and my trust.

AVOID AVOID AVOID AVOID AVOID

THIEVES - USED OUR CAR, STOLE OUR FUEL AND DAMAGED OUR CAR, PHONE SLAMMED DOWN, AND THEY BLOCKED US

AVOID AVOID AVOID AVOID AVOID

We used this company to make our trip, for our wedding, as stress-free as possible. It ended up being one of the most frustrating experiences we’ve had.

Despite calling 30 minutes before arrival, no one was there. We waited nearly 40 minutes and had to pay extra for parking due to their delay. On return, we called after baggage claim and were told 5–15 minutes. After multiple failed calls, and finally getting through to be told “4 minutes” by phone, it still took over 70 minutes for them to arrive.

When the car finally arrived, it was filthy, covered in leaves and bird droppings, and there was a 6-inch scratch on the rear passenger door. When we raised it, the driver just shrugged and told us to complain online, then filmed the car and walked off.

Terrible location, appalling service, no accountability. Absolutely avoid.

Disgraceful Valet Parking Experience – Ruined What Was Meant to Be Stress-Free Travel

We booked this valet parking service to make our travel as smooth and stress-free as possible, we were going away to get married and didn’t want any unnecessary hassle. What we got instead was one of the most frustrating, disorganized, and unprofessional experiences we’ve ever had.

You’re told to call 20–30 minutes before arriving so someone will be ready to collect your car. We followed this instruction to the letter. The reality? The drop-off point is at the furthest possible location from the terminal — the exit of the short-stay car park. No one was there when we arrived. We waited 15 minutes in the car, then called again and were met with the usual “we’re just arriving” nonsense. Ten more minutes passed, another call was made only to be told another 10 minutes, when I challenged this saying the previous call they said they were just arriving, suddenly the ETA changed to “3 minutes.” Fifteen minutes after that, someone finally turned up, meaning we waited close to 40 minutes. To top it off, we had to pay the higher short-stay parking charge due to their delays.

The return was somehow even worse. We called after baggage claim, as instructed, and were told it would be 5–15 minutes. We trekked through the rain all the way back to the drop-off point, walking past countless empty parking spaces we would have gladly used ourselves. We waited in the pay area as long as we could to stay dry without blocking others, but 25 minutes later, still no car. A second call was made and we were told it would be 25-30 minutes. 30 minutes passed, and another call was attempted, it kept cutting off numerous times. My partner tried calling instead and was told the car would arrive in 4 minutes. It finally showed up after another 15 minutes, waiting over 70 minutes total.

When the car arrived, it was filthy. Covered in leaves, bird droppings, and clearly left somewhere exposed. But that wasn’t even the worst part, there was now a six-inch scratch on the rear passenger door. When we pointed this out to the driver, he shrugged and said, “leave a complaint online,” before filming around the car and walking off without another word.

This company is a shambles. The location is terrible, the service is slow and chaotic, the staff are unhelpful and dismissive, and to top it all off, our car came back damaged and dirty. Avoid at all costs. This is the opposite of a valet parking service it’s a complete rip-off. Look elsewhere for a company that actually delivers what it promises.