It seems like almost every parking garage has negative reviews, probably because most people don't bother to write one when everything goes right. but this was a very smooth process. I paid in advance... See more
Company replied
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Wanted to put ZERO STARS! Got there, and the entrance was blocked with cones - he came out & said “sorry, we’re full, no reservations are being honored because we gave all of our spots to the Ritz Car... See more
It was pretty expensive. $63 for an old Nissan Pathfinder, not sure why that is oversize. It is much smaller than most cars today. 182.7 inches is the length, that is the same length of a Kia... See more
Company replied
Unreliable. When we arrived parking attendants told us that they didn't have availability even though we had paid reservation. We had to search for another parking spot and were late to our concert. A... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
44 W 28TH STREET, 10001, MANHATTAN, NY, United States
- (800)836-6666
3.2
Average
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Barely a parking garage
Barely a parking garage. Had to park in street and go find an attendant to get in. Then had to wait 20 minutes for him to move enough cars around to park mine. Same circus when I wanted to leave.
May 12, 2019
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review Kelly - We'll be sure to pass on this feedback to the local operations team. Other than the wait times, was there anything else we could've improved upon?
Thank you,
Parking.com
Rude and dangerous
Worker handling the cars was very rude, he was yelling at several customers for no reason. It was also a very dangerous area because a line of cars were blocking the exit lane. Unlawful and unacceptable!
May 7, 2019
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review - We're looking into this and will follow up with a resolution.
Thank you,
Parking.com
I bought the parking pass online…
I bought the parking pass online because on the app says was 8 minutes walking from my destination. So when i got there it was really far from my destination. 25 minutes driving. I have to take a uber. So was not worth it at all. I expended the parking money and uber round trip. Plus when we got there at 4:15 am the doors was closed and i ringed the bell so many times. After 20 minutes outside on the cold and 4:15 am this guy woke up. He was sleeping inside a car. Not a good experience. I do not recommend this parking
May 1, 2019
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Hi Priscilla,
Thank you for your review. This sounds like a really frustrating situation. We're going to reach out to you directly to get to the bottom of this and provide you with a resolution.
Thank you,
Parking.com
Pretty bad service didn’t feel safe…
Pretty bad service didn’t feel safe leaving my car there.
May 1, 2019
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review Elle,
We're sorry to hear you had a negative experience with us. We're going to reach out to you directly to get some more information about your stay.
Thank you,
Parking.com
Not reliable.
Even though you paid and arrived on time, your parking spot is not gureented. When I arrived I was told there is no more parking spots left where I paid. I was directed to go to different parking lot down the block and the staff said again no more spots available. One of the staff finally accepted my car even though other guys were refusing. I saw same situation to a women right in fron of me arguing showing parking.com payment receipt. Be aware that you might not be able to park where you want and paid to.
March 3, 2019
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review ,
We're sorry to hear the location did not have a space available for you. We are going to send on this feedback to ensure this does not happen again in the future.
Thank you,
Parking.com
NON Existent Customer Service
This company doesn't have bad customer service, it has NO CUSTOMER SERVICE. If you have a problem with your credit card or coupon, forget it! They won't do anything to resolve it if they respond at all and the staff at their garage is pretty much the same. SP Plus
is one of the most expensive garages around and its easy enough to find much less expensive parking on Spot Hero, Best Parking, ICON, etc. After no response I went to my credit card company for resolution. This is a bad company-- Parking.com AND SP Parking!
December 20, 2018
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review Denise,
We are sorry to hear you were not able to get in contact with someone. We'll be reaching out to you shortly to ensure everything has been taken care of.
Thank you,
Parking.com
List mini vans under extra charge.
We were greeted with poor communication that our mini van would cost us extra. It’s 2018, a mini van is most definitely not a 4x4 or an SUV. List it if you plan on charging extra. Also, we were told jay our prepaid reservation may not work, even though it was printed.
November 13, 2018
Unprompted review
Reply from Parking.com - 800 SIXTH AVE
Thank you for your review Ashley,
We apologize that there was a break down of communication when it came to the oversize fee at this location. On this location page, we do have a yellow banner that states "SUVs & vans are subject to an oversized fee." We will pass on these feedback to the online user experience team so they can look for ways to make this message more visible.
Also, in terms of the prepaid reservation, we are looking into this matter and making sure the equipment is calibrated and functional.
Thank you for your feedback,
Parking.com
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