Parking.com - PROSPERO PLACEReviews 

156
TrustScore 3 out of 5

2.8

193 Madison Ave, 38103 Memphis, TN, US


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Rated 2 out of 5 stars

I prepaid and the instructions said just drive in and number plate recognition will be used. When we arrived, and when we left, we needed to call a number to lift the barrier. As an overseas visitor,... See more

Rated 2 out of 5 stars

Cons: Instructions on website are incorrect when parking is prepaid. If I had know, I would have been better off paying the day of, but I wanted to be prepared. I also do not like having to call... See more

Rated 5 out of 5 stars

Easy to make a reservation, but entrance was not as easy as thought. Even though License Plate entry was given, gate didn't open. We had to call local number, to get access. Afterwourth, we received s... See more

Rated 3 out of 5 stars

Phone/Text only arrangement did not work right because people kept pressing wrong gate number (which made me get thru) and I did not get the text message - had to use a QR code to pay and then again A... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.8

Average

TrustScore 3 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.8

All reviews

(156)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick and easy.

Quick and easy.

April 28, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

cash is so much faster

Paying with cash is so much faster. It took at least 30 minutes to get out of the garage, because they were checking everyone's phone on the way out! Ridiculous!!!!

March 29, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

deceptive parking prices

The app showed a price of $10 for parking during a Redbirds baseball game. I was instead charged over $16. I call that deceptive.

March 29, 2024
Unprompted review
Rated 3 out of 5 stars

not enough handicapped spots

There are an insufficient number of handicapped parking spaces within this garage. This location now only accepts credit cards. They ought to resume taking cash payments.

March 29, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

event parking

The event parking price was more than the advertised price on the code.

March 29, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

The automatic door was closed and would…

The automatic door was closed and would not open. Your customer service was only able to open the guard arm and we were lucky enough to have someone come up with an ID card to open the automatic door. Horrible experience.

March 16, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Everything was fine

Everything was fine. Attendant was helpful.

September 22, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy to navigate

September 23, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Deceptive parking charge at a garage that had another company managing parking already

A Parking.com slip was handed to me at the entrance. Prospero Place is handled by SP Parking. When it was time to exit the garage, we couldn't ooen the gate. I contacted SP Parking who eventually opened the gate but had no idea who Parking.com was or why someone would be handing out slips to use to park in the garage handled by another company. We will never use Parking.com again.

September 23, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy access to the ballpark

Easy access to the ballpark, one price covers the game even if it goes extra innings.

September 2, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Still need cash option

Two things: (1) have an option for cash payments for those who don't want the hassle of a slow-functioning app. (2) Show some patience for the transactions that don't clear immediately and are followed-up by a $50 charge.

August 18, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Just park it

Great parking system. I like the security partoling the lot.

August 18, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Parking was free but I’d never park there again

We had free tickets to the Redbirds through my husbands work. The parking was so bad and difficult I do not think we would even accept the tickets again. Just not worth the hassle. The whole “code” thing doesn’t work properly. Exiting was a pain and we had to wait for an attendant to help for over 10 minutes. After the game, the side door near the stadium was locked. We had to walk the block to the entrance.

August 16, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Bad Management

I didn’t appreciate a woman texting me out of no where questioning if I was still parked at the garage, and what time I left, and how I left. It came across very suspicious and accusatory. I had a discount for free parking, and it didn’t make sense to be questioned like that. I found out there was an issue with the guy at the front gate telling me to call in, and Mr registering online, which created two accounts by mistake. If she had told me that upfront, it would’ve made more sense why she was asking me those questions, and we could’ve cleared things up faster. I just didn’t appreciate her giving me the third degree upfront and threatening to charge me money for a space I was supposed to have free.

July 30, 2023
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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