Parking.com - PROSPERO PLACEReviews 

156
TrustScore 3 out of 5

2.8

193 Madison Ave, 38103 Memphis, TN, US


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Rated 2 out of 5 stars

I prepaid and the instructions said just drive in and number plate recognition will be used. When we arrived, and when we left, we needed to call a number to lift the barrier. As an overseas visitor,... See more

Rated 2 out of 5 stars

Cons: Instructions on website are incorrect when parking is prepaid. If I had know, I would have been better off paying the day of, but I wanted to be prepared. I also do not like having to call... See more

Rated 5 out of 5 stars

Easy to make a reservation, but entrance was not as easy as thought. Even though License Plate entry was given, gate didn't open. We had to call local number, to get access. Afterwourth, we received s... See more

Rated 3 out of 5 stars

Phone/Text only arrangement did not work right because people kept pressing wrong gate number (which made me get thru) and I did not get the text message - had to use a QR code to pay and then again A... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.8

Average

TrustScore 3 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.8

All reviews

(156)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Great location.

Great workers and safe space close to autozone park.

June 1, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to use and no issue found

I didn't run into any issue using Parking.com. The parking at Prospero Place was the best spot for RedBird games and the price was not bad as $18 vs $30 at couple other garages by the AutoZone baseball park.

May 31, 2024
Rated 1 out of 5 stars

I resent having to give you a bunch of…

I resent having to give you a bunch of personal information just to park my car.

June 2, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Frustration on 27 May parking payment.

27 May I parked and paid for the parking order number 908274549 when I tried to exit no one was at the gate to let me out. The attendant stated they will be at the gate, I would show payment they let me our. That did not happen so I had to call the number at the gate. They asked for the order number and they opened the gate to let me out. Immediately after I exit I get a text for payment. Wait I already paid so I assumed it was in error. Nope I get a text from Spaces asking for payment also and email requesting payment. I responded to both the email and email with a copy of my oayment. I got a response on 30 May saying my response was received (278386) "has been received and being reviewed by support staff" then processed payment to my card on file. So very frustrating about being billed twice with no response to my communications with spaces. On 30 May I attended a ball game and parked and that experience was wonderful, the attendants were present and validated parking payment and let me out. I have been using this parking garage since 2010 so disappointed this happened on the 27th. Thanks

May 27, 2024
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Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy process

May 26, 2024
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Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy experience

Easy experience. Only suggestion would be a little more traffic control on the higher floors to facilitate a quicker exit.

May 18, 2024
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Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Poor Automation

Phone/Text only arrangement did not work right because people kept pressing wrong gate number (which made me get thru) and I did not get the text message - had to use a QR code to pay and then again Attendant had to help me get out. Poor automation

May 9, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Fee changes after selecting the parking event.

The young men working the gate are wonderful. The parking is convenient. But logging in and it shows $10 for the event, then being billed 15 + service fees will keep us from parking here anymore.

May 18, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy in, but a bit confusing.

The instructions were a bit misleading pertaining to the spot in which we parked, but after a few minutes it all became clear. We felt safe parking our car in this garage and was very easy to exit…Will definitely use it again

May 11, 2024
Rated 5 out of 5 stars

Easy access and no waiting to pay when…

Easy access and no waiting to pay when you leave.

May 11, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

was told parking was 10.00 and then…

was told parking was 10.00 and then with fees and whatever else was added came out to almost 20.00. overpriced for only having one employee on a parking lot the used to take cash.

May 18, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Redbirds May 17 game

Attendant was nice. Price not what advertised for the May 17 Redbirds game. $10 to park, link did not work. Was charged $16.50 including fees

May 17, 2024
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Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

sick

The new method of paying is much simpler and easy to manage and having a person there to help people who are using this lot for the first time.

May 8, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Was scammed at our usual parking garage…

Was scammed at our usual parking garage for a ballgame. We were handed a qr code when entering and told to scan it about 30 minutes before leaving. When we tried to leave, there was no one to open the gate. Wound up calling the regular number and having to pay a second time to get out of the parking garage.

April 27, 2024
Parking.com - PROSPERO PLACE logo

Reply from Parking.com - PROSPERO PLACE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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