Parking.com - SHERATON SLCReviews 

80
TrustScore 3.5 out of 5

3.4

150 W 500 S, 84101 Salt Lake City, UT, US


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Rated 3 out of 5 stars

The site I was sent to after scanning the code at the kiosk crashed a couple times while I was trying to pay, which required me to re-enter all my info reach time. Not the end of the world, but a bit... See more

Company replied

Rated 5 out of 5 stars

Very easy to do with the QR code. I appreciated the text reminder of my time expiring soon. Didn't need more time but appreciated the easy way to do that if needed.

Rated 1 out of 5 stars

Take Apple Pay! I had to enter my credit card information several times. Also had difficulty figuring out which zone I was parked in. Other patrons in the lot had the same complaints. You stand in the... See more

Company replied

Rated 5 out of 5 stars

The easy to use technology to pay for the parking. And the prompt communication to advise before the ending time of the parking.


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 150 W 500 S, 84101, Salt Lake City, UT, United States

  • (801)521-0945

3.4

Average

TrustScore 3.5 out of 5

80 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(80)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paid public parking

It was fast, easy, and convenient. Thank you.

May 24, 2023
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 5 out of 5 stars

I didn't have any bad experience

I didn't have any bad experience, nothing exceptional either.

March 4, 2023
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 5 out of 5 stars

Good parking spot

Lots of spaces in the middle of salt lake, seems like fair pricing.

March 4, 2023
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 3 out of 5 stars

It was fine.

The site I was sent to after scanning the code at the kiosk crashed a couple times while I was trying to pay, which required me to re-enter all my info reach time. Not the end of the world, but a bit inconvenient when you're on a hurry to get somewhere. System should be a bit more reliable if your not going to have parking attendants taking payments.
I did like getting a reminder about my remaining time before it expired. I got a reminder about 30 minutes before expiration if I remember correctly. I liked being able to add more time from the link provided in the reminder text I received.

December 9, 2022
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Reply from Parking.com - SHERATON SLC

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

It’s a parking lot

It was a parking lot and easy to use app.

November 2, 2022
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to use

Easy to use on the machine or using the QR code and your phone. Doing it on your phone was 5.35 instead of 5.00 for 10 hours.

October 28, 2022
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Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

I was attending a conference and was…

I was attending a conference and was supposed to only be charged $5.00 per day. My card was charged $24 for 2 days.

October 28, 2022
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Reply from Parking.com - SHERATON SLC

We're sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 4 out of 5 stars

Very convenient

Very convenient. The only thing that would make it better is if it were free.

August 26, 2022
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Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Site was super slow

Site was super slow. Took forever to get through payment. Didn't like how adding an additional time resulted in the same price. Like two hours and 45 minutes was the same price..

August 24, 2022
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Reply from Parking.com - SHERATON SLC

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 4 out of 5 stars

MY EXPERIENCE WITH PARKING.COMI appreciated the location of your…

I appreciated the location of your parking lot—offered handicapped parking as well—needed to go to Cafe Molise.
The ability to park through the use of a card was great—the amount charged was fair in every way.

August 16, 2022
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Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Over charged me.

June 27, 2022
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

We're sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 3 out of 5 stars

Wish it had shown the price options when I put in the lot number

Worked fine, but when you put in a lot number, it's frustrating that it doesn't show you the hourly price before selecting time/paying (vs. had I searched for parking in the area).

At an event I went to, I opted to use the web app instead of the kiosk to avoid lines. I ended up paying significantly more because I assumed that after a few hours, it would make sense to just select 1 day for the duration.

The second day of the event, I decided to try 11 hours to see if it was any cheaper and it wasn't.

Later I found out people were paying less than half the price at the kiosk by selecting 10 hours. And that would've worked on the app if I'd known where the cutoffs were.

So, I don't know. It was partly the hotel's fault for informing us of the higher price which led me to expect it, but it would've been nice if Parking.com had provided the hourly rate up front or before selecting a duration.

June 17, 2022
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Reply from Parking.com - SHERATON SLC

Thank you for the feedback and sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 4 out of 5 stars
Parking.com - SHERATON SLC logo

Reply from Parking.com - SHERATON SLC

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

This was a total rip off

This was a total rip off. 3rd party parking company. I paid over $17 for three and a half hours. The hotel parking pay meter was only $5.00 for under ten hours. I didn’t realize this was a third party service. Very frustrating. I never leave reviews. But heads up!

May 13, 2022
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Reply from Parking.com - SHERATON SLC

Sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 1 out of 5 stars

The app worked fine

The app worked fine. what wasn’t fine is I paid $24.00 for 2 hours through the app. What I found when I was walking out of the parking garage is there was a pay kiosk I could’ve paid $5.00 for the same 2 hours. I feel I was a bit over charged.

December 14, 2021
Rated 1 out of 5 stars

They charged 5 dollars for any amount…

They charged 5 dollars for any amount of time and then 5 dollars to extend, I ended up spending 5 extra dollars because I didn’t know It was the same cost to choose more time in the beginning. Absolute bullsh*t I hope they will see the double charge and refund me otherwise I will be spreading as many negative reviews as possible. I apologize to the person who has to read this I know it’s not your fault hahaha

December 5, 2021
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Reply from Parking.com - SHERATON SLC

Sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 4 out of 5 stars

Convenient

I really like the convenience of the app. This time was a bit confusing because there was a taped up sign saying free event at the Sheraton. But placards Stated no free parking at any time. It was a bit confusing so I paid anyway. Five dollars is a lot cheaper than a ticket.

October 7, 2021

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